agents tag
15 result(s) displayed for agents (201 - 215 of 215):
Customer Retention is Job 1 for Agents
I blogged to my clients this morning that they need to be spending their time on customer retention as much as on acquisition. Then I got my Monday morning email that stated:CUSTOMER RETENTION - If you aren't talking to your customers...
The Road Ahead: Telecom Agent Keynote
I was lucky enough to be chosen to give the keynote for TMC's Telecom Agent Day at the Internet Telephony East Expo in Miami Beach on Feb. 3. The Road Ahead: So you want to know what tomorrow has in...
IT Industry Groups Announce Membership Agreement
MSP Partners, an alliance founded by Cisco, Ingram Micro, Intel, Level Platforms and Microsoft, and supported by Autotask Corporation, EMC, HP, Kaseya and Xerox, with the active participation of over 15 other leading IT vendors, and thousands of solution providers...
RapidLink Data Center Opens
Rapid Link, Inc. opens a 3000 square foot data center north of Atlanta at Spaghetti Junction in Doraville, GA. Rapid Link's data center will have access via fiber and wireless.The first customers will be moving into the space in January,...
Agent Association on the Move
The Technology Channel Association, a non-profit trade association for indirect sales agents, has hired CMA Association Management to run the day-to-day functions of the association.. This announcement coincides with the launch of the Agent Committee, consisting of Emmett Tydings of...
On a Qwest for Less Comp
Qwest decreased the compensation to its channel program by about 10%, which one master agent said was "bad, but it could have been a lot worse." The big kicker is the provision that agents can no longer get paid for...
Microcorp Insite is Insightful Now
December 8, 2008 - In its annual twelve day count down of hot telecom and data services that their members should watch in the next year, Telecom Association ("TA") choose MicroCorp's telecom inventory management tool "Insite" on the first day....
The VoIP Channel
Why doesn't it get easier? Why is it so difficult to get agents to sell your stuff?Over the years I have worked with many VoIP Providers. A good chunk of my consulting is on The Channel, Referral Systems, and Sales...
Follow up to a Typical Situation
I wrote about a typical telecom sales situation about a week ago. Khali Henderson, editor of Phone+ magazine, has an editorial that talks about this type of scenario in the Channel. The conclusion of the story happened yesterday when the...
Qwest Referral Changes in 2009
QWEST REFERRAL DESK - Effective January 1, 2009 there will be significant changes to the Referral Desk Program. Qwest will no longer be paying up fronts for any sales. Also Agents can sign up new customers to Qwest and only re-term their own existing customers. ...
Typical Situation
Typical Sales Situation: So I meet a prospective buyer. We exchange cards. A couple weeks later, he has a circuit need to be quoted. We have a conversation. It gets complicated. Next thing you know I am competing against the...
The Rotten Apple in the Channel
In its latest financial filing AT&T claims that they sold 6.9M iPhones and added 1M new cellular customers in the quarter due to the iPhone 3G. (Apple says that 39% of quarterly revenues were due to pushing out 200M iPhones...
How Come VoIP isn't Killing It?
Jon Arnold makes a point: "Voice is a double-edged sword for service providers - most of their businesses are built around it, but with the advent of VoIP, it's become a commodity, and in many cases, a race to zero."...
I hate this guy
I hate seeing this guy. And I get it all the time in the ordering system at one of the ILEC's. "Sorry you spent 30 minutes inputting all that data that I won't save. Bye now. ... Oh, and start...
Cable Takes Some Punches
Cox, Comcast, Time Warner, Charter, and CableVision showed up for a panel at the Channel Partners Expo in Boston today. As you can imagine the agents let them have it. The question the panel asked is Why Cable? Why, indeed....
