Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

call center tag

Drill down on call center search:

9 result(s) displayed for call center (1 - 9 of 9):

Contact Center Consolidation

Rumor was that Genesys was trying to buy Avaya's contact center business. Next thing you know, the announcement is that Genesys bought Interactive Intelligence for $1.4 Billion. The PR says that it will to Create the World's Premier Omni-channel...

UCaaS Tidbits #2440

SkySwitch has launched contact center-as-a-service (CCaSS) for its white-label resellers. [channel vision mag] RingCentral Enterprise with Google for Work is a new partnership. It will chase (far) behind the Microsoft suite. As expressed here, "Take Skype for Business, Cortana,...

It is Nice that Acquires inContact

Israeli software company Nice Systems said it would acquire inContact on Wednesday morning for about $940 million. Another Billion dollar deal in the UC&C space. (PGi got picked off by private equity for a billion late last year.) inContact...

The Gist of ITEXPO

ITEXPO just ended in Fort Lauderdale, where it was for quite a few years. (The Miami Beach Convention Center is being renovated.) Here are a few things I saw at ITEXPO: SD-WAN is a better term than SDN (software...

A View of UC from Broadvoice

Ran into an old ISPCON colleague at CPExpo in Boston, so we scheduled a podcast to talk about what his new company, BroadVoice, is up to and the state of UC. Take a listen to my podcast with Jim...

Managing Brand Reputation

Yesterday, I moderated a panel at ITEXPO on managing brand reputation. Here are some tidbits from the panel. "Brand is part product, part value proposition and part customer experience" (or how the customer interacts and uses your product)., said Shatel...

Social Media Channel Integration

An ITEXPO panel on Wed. discussed social media integration in the contact center. Sanjay Popli of LiveOps, Manuel Ramirez of Avaya, and Alex Quilici of YouMail spent 45 minutes talking about social media and call centers.There are five steps a...

Why Do I Have To Give You That Info Again?

Speaking with Fonolo CEO Shai Berger and I were talking last night about Call Centers and the lousy customer satisfaction. All the M&A activity creates pockets of technology and data and apps that cannot integrate easily with other pockets of...

Rich Calling is Different

Google Voice rolled out a new way to look at call management. (Even though GotVmail - now Grasshopper - had a similar product for a while with far less fanfare.) Phone.com, RingCentral and other companies have offerings that are similar...
Featured Events