Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

call center tag

Drill down on call center search:

4 result(s) displayed for call center (1 - 4 of 4):

Managing Brand Reputation

Yesterday, I moderated a panel at ITEXPO on managing brand reputation. Here are some tidbits from the panel. "Brand is part product, part value proposition and part customer experience" (or how the customer interacts and uses your product)., said Shatel...

Social Media Channel Integration

An ITEXPO panel on Wed. discussed social media integration in the contact center. Sanjay Popli of LiveOps, Manuel Ramirez of Avaya, and Alex Quilici of YouMail spent 45 minutes talking about social media and call centers.There are five steps a...

Why Do I Have To Give You That Info Again?

Speaking with Fonolo CEO Shai Berger and I were talking last night about Call Centers and the lousy customer satisfaction. All the M&A activity creates pockets of technology and data and apps that cannot integrate easily with other pockets of...

Rich Calling is Different

Google Voice rolled out a new way to look at call management. (Even though GotVmail - now Grasshopper - had a similar product for a while with far less fanfare.) Phone.com, RingCentral and other companies have offerings that are similar...
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