Telecom is broken. I can't remember the last time an order went smooth. Well, wait, I can actually, it was a BellSouth Metro E. The REUC order center for BellSouth FCC circuits really knows how to work an order. For...
ACC Business is a subsidiary of AT&T. It uses the AT&T network to provide voice, data and Internet services to small and medium business via agents only. ACC Biz does not have a direct sales force. Tech support and billing...
As it turns out, Airband is NOT leaving the Indirect Channel altogether. My source corrected me that Airband did let two channel managers (East and West), but that these C.M.'s were not making their numbers. Airband did retain the channel...
It looks like AT&T is heading for a strike. Most people at AT&T I know have already been cross trained (I use that term loosely) to handle union jobs. A wholesale account manager will be heading to Michigan to be...
Let's say you had a Channel Manager who only checked email twice a day: 6 AM or 7 PM. Nothing in-between. You couldn't get much response out of him outside of that. It's affecting your ability to get quotes and...
At the ChannelPartners Expo in Vegas last week, I helped man the booth for the newly formed Technology Channel Association, a non-profit agent association that was formed to create a community for best practices, a code of ethics, and...
This was in my email inbox today: Airband has decided to move in a direction which doesn't require Channel Managers. In this economy, tough decisions have to be made, in an effort to reduce SG&A expenses I will no longer...
When you attend the ChannelPartners Expo in Vegas, you have to bring your A game. (Rich Tehrani who is doing ChannelPartners and CompTel is in a whole other league!) There are meetings from morning till evening. Parties and...
The first SAAS vendor I remember seeing at ChannelPartners was nGenX, a subsidiary of Lightwave Group. nGenX was offering Microsoft Office on-demand as a white label product for agents to sell for commission. Next up for agents and VARs...
If you are a channel agent or a VAR or a service provider looking for a VoIP Provider to be your VoIP provider, there are 6 questions to think about:Do you want to White Label, wholesale or a retail package?Will...
If you are a carrier or a Master Agent, do you need more agents or do you need to give a lift to the ones you have?There's a sales management theorem that when you use Pareto's Principle, you should spend...
Agents are paddling like a duck in a pond to stay afloat. Always have been, but moreso now. Many companies are wondering how to get Agents to sell their services. (I get this daily). Here's some thoughts:Agents spends all day...
In my opinion, NO. With all the information that you must provide them in order for the Verizon system to do "Segmentation", it is too cumbersome. Segmentation is the process through which they decide if the company is VZT, VZB,...
Tech Data and Fonality Inked a distro deal.The bloggers like VAR Guy made it sound like Tech Data was going into managed services under the whole UC umbrella. It's just one more set of SKU's for Tech Data's IP PBX...
Dave Rusin, CEO at AFS, has some advice on his blog for agents (or on xchange). I agree with this one point: "If I were an agent of any sort, I would focus on carriers that have competitive sustainability." However,...
December 8, 2008 - In its annual twelve day count down of hot telecom and data services that their members should watch in the next year, Telecom Association ("TA") choose MicroCorp's telecom inventory management tool "Insite" on the first day....
Why doesn't it get easier? Why is it so difficult to get agents to sell your stuff?Over the years I have worked with many VoIP Providers. A good chunk of my consulting is on The Channel, Referral Systems, and Sales...
One thing that the VoIP Providers seem to want is Distribution. How does a VoIP Provider get his device into the hands of the consumer?Vonage spends millions on advertising and has deals with retail outlets like Amazon and Circuit City....
In its latest financial filing AT&T claims that they sold 6.9M iPhones and added 1M new cellular customers in the quarter due to the iPhone 3G. (Apple says that 39% of quarterly revenues were due to pushing out 200M iPhones...
Cox, Comcast, Time Warner, Charter, and CableVision showed up for a panel at the ChannelPartners Expo in Boston today. As you can imagine the agents let them have it. The question the panel asked is Why Cable? Why, indeed....