cloud communications tag
20 result(s) displayed for cloud communications (26 - 45 of 45):
Moving and Shaking the Industry
Cbeyond opens up for business in Boston. Agents rejoice as they get to sell a booming brand to the SMB space in Boston. AboveNet looks to have a private equity buyer.Another fiber provider is getting an infusion of equity from...
As TV Slows, The Cloud?
As I have been spouting for a while, telcos are getting into TV (and spending billions to do it) too late. The TV market is saturated - DirecTV, DISH, cable, telco and OTT. The economy isn't helping either as people...
TDCloud Joins the Fray
We have seen the hardware distributors moving into the cloud space. We saw that SYNNEX launched Cloud SolvUC as a unified communications play. According to the PR, the first nationwide cloud UC product. Umm, just from that marketing spin alone,...
The Inexpensive Cloud
Image via Wikipedia Amazon Web Services including EC2 is down today. When Gmail has any failure my twitter stream goes nuts. Facebook collapses often. There is one thing people should keep in mind: Building Resiliency and Survivability into a...
Smoothstone Gets Bought
Consolidation continues in the Hosted VoIP space as West Corporation, which owns Intercall, Intrado and other businesses, acquired Smoothstone today for $120M. This is on the heels of InterCall, a subsidiary of West Corporation and the world's largest conferencing and...
Call Us Customer Experience
During our second conversation with Dean Parker, CEO of Callis, we talk about the exciting things happening at this Mobile, Alabama based Cloud Communications company, including the hiring of a new CTO from Deltacom and the release of a new cloud...
A VAR's View from the Cloud
Great conversation with Dan Williams of Xspedeus, a VAR (value-added reseller) who was demonstrating his white label VoIP service at SMB Nation in Vegas. We talk about picking a cloud provider. Give it a listen....
Why Do I Have To Give You That Info Again?
Speaking with Fonolo CEO Shai Berger and I were talking last night about Call Centers and the lousy customer satisfaction. All the M&A activity creates pockets of technology and data and apps that cannot integrate easily with other pockets of...
The Hosted UC Script
I'm at Enterprise Connect (formerly VoiceCon) where the talk is all about CLOUD. (Surprise!) Cloud Communications from Cisco, Avaya, Shoretel (Untangling Complexity), Microsoft Lync, Sprint, IBM, Smoothstone, XO and Verizon. I didn't see a MITEL booth but at least 5...
VoIP Consolidation Well Underway
There's been some M&A among VoIP Providers this year but there is more on the horizon. CLEC's are looking to get in the game with an acquisition. Indeed EarthLink did just that with its quiet acquisition of STS Telecom, a...
Two More Acquisitions
According to a letter to PAETEC employees, “Earlier today, we announced plans to acquire XETA Technologies, Inc. which will dramatically expand our capabilities to serve customers with unique, equipment-based solutions nationwide. XETA is very similar to Quagga (or what we...
2011 Will Be Tough
Several Carriers have notified agents that in 2011, they will be "managing to their contracts". "Some Carriers are having monthly reviews with their Contract Divisions to see which Agents are not meeting their obligations. While most Carriers were open to...
The Emergence of Cloud Telephony
So my panel this morning on Trends and Future of VoiP/Telco 2.0: the Emergence of Cloud Telephony with Cbeyond and Dialogic was standing room only. The slide deck is here:ITEXPO-East-2011-Emergence of Cloud Telephony.We discussed the trend of SMB to move...
Changes in Customers, Changes in Attitude
In an article by Gary Kim, Matt Bramson, Inphonex chief marketing officer, sais some interesting things about telecom sales to SMB.Bramson suggests that “People also increasingly are comfortable configuring their own solutions and are used to getting support from user...
What Does That List Mean?
There are always lists. Everybody comes up with Top 10, Top 5, Best of, blah, blah, blah. What does the list actually mean though? For years I have heard about the JD Power awards, but have no idea what the...
2 More Acquisitions
Rumor from SFGate is it that Skype bought Qik for $100 million. Qik’s smartphone video streaming service has grown to 5 million users. That doesn’t mean revenue though - and Skype should know, right? Only 6% of its 124 million...
UC is on the Rise: No Kidding
Image via Wikipedia All the trends, lists, predictions are out now. Of course, UC is will see record growth and Cloud Computing too. No kidding! They are both in infancy (relatively speaking), so there is nowhere to go but...
Net-heads Grab the Gold Ring
Over on Voyces Larry Lisser blogs about 4 communications startups that received funding in 4Q2010. (Pertinent because Communications Startup Camp is in less than a month on Feb. 3 at ITEXPO!) What made the story stand out for me is...
Expectations in 2011 with Jon Arnold
Jon Arnold joins me for a chat about what to expect in 2011. We touch on Acme Packet, SBC, security, outages, IPv4, Cloud and Social CRM. It's a full 25 minutes....
You Can't Be All Things to All People
This morning Seth Godin blogs about alienating the 2%. In short, you can’t please everyone. There’s more money in trying to please a targeted core. In cliche, You can’t please everyone.But boy do companies try. It’s difficult to sell wholesale...
