As a founding member of the Technology Channel Association, I get to interface with some of the channel execs. One that I have a lot of respect for is Craig Schlagbaum, VP Indirect Channels, Level 3. Craig let me interview...
A 20 minute conversation with Joe Pennavaria, a Channel Manager with CoreBanc, Inc. discussing how to sell Software-as-a-Service (SAAS). (Part of my SELLECOM series)....
Exhibit A: Fairpoint Communications. Small rural telco merges with New England Verizon assets and billions in debt. The 3 state utility commissions were uneasy about the merger to begin with. Two years later, Fairport is struggling to get out of...
Marketing is creating noise. Marketing is puking on Twitter and other social networks. Sales is about relationships. Never forget: people do business with people. Sales is also about product knowledge. How can you be a Trusted Advisor if you don't...
Disclaimer: I work with both Broadsoft and its customers.I was shocked to learn that Broadsoft hasn't made money yet. Granted some of their clients came through acquisitions of Genband and Sylantro, but they have 400+ clients including many large ILEC's...
The news is awash with stuff being pushed into the Cloud. Everything is going hosted. Reading press releases, it seems that conferencing is changing and everyone is rolling out a hosted PBX solution. It's a frenzy of zombies following the...
I don't know if you have been reading about the outages that the Cloud Providers have been having. Rackspace, Amazon, Terremark to name a few have experienced outages in the last six months.My question is What Happened to Redundancy?The main selling...
Lots of buzz this week about the launch of the Cloud Communications Alliance by a group of 8 Broadsoft based service providers. This is a short interview with Dean Parker of Callis Communications about the Cloud Communications Alliance and what...
On LinkedIn there was a question in the Telecom Executives Business Network group: "How can a Telco Service Provider value chain defend itself from the attack by the emerging "Cloud" services? My understanding is that the emerging "cloud" services remove...
The February South Florida Technology Association (SFTA) monthly meeting in Fort Lauderdale will bring together the leaders in the virtual server and storage cloudcomputing space. Panelists will include representatives from Dell, VM Ware, Cisco, and DataCore."There is a lot...
Visual basic was designed to make it easy to program for Windows. Macros in Excel spreadsheets are under a similar theme. Cloud based apps like Twilio and virtualization make it easier for companies to go to market while utilizing technology...
In a room filled with VAR's, inter-connects and VoIP resellers (and one investor), our ITEXPO panel this morning discussed making money from IP communications.How does the indirect channel make money from IP? It is SO different from TDM. This isn't...
I see many folks asking if SAAS (software-as-a-service) will be hurt by data center outages. So I figured I would take a shot at it.Anything over the IP network is going to be slightly less reliable than the TDM network. The...
Another point Nicholas Carr made was that IT and telecom are colliding. A new landscape is coming. My thoughts immediately went to GV. Who will be replaced by Google Voice?Who is the commodity? Who will add Value to the User Experience?People will...
Nicholas Carr, author of The Big Switch, was the keynote this morning. He spoke about Computing becoming a Utility. Cloudcomputing is all about computing becoming a utility to be delivered like electricity -- and how this will change the...
I'm in Atlanta speaking at the Microcorp One-on-One event about Trends in 2010. The three trends that I see for agents are the following: Applications, Quality of Service (QOS), and Mobile Broadband (MBB). But they are kind of inter-dependent. Ubiquious...
I received yet another press release from the BSA (Business Software Alliance). It was about a funny video. Why the PR firm thought it was relevant to me is astounding.It got me thinking. Is the BSA losing relevancy? Two things...
In speaking with Microcorp today about their agent event in October in Atlanta, we were discussing a panel on Trends for 2010. It's not so much about the vendors, it's about the services that the vendors are offering that will...
One of my sessions at ITEXPO in Los Angeles will be Developing Profitable Web 2.0 Solutions. The all-star panel consists of Ifbyphone, Voxeo, and Intelepeer, who will be talking about how to us an API to create a new app. Should be...
On this blog, the author posts a reply from Amazon about the level of PCI Security of EC2 and Amazone Web Services. As for PCI level 2 compliance, that requires external scanning via a 3rd party, PCI-approved vendor. It is possible...
Jaduka and StrikeIron announce partnership. Millions of NetBeans, IBM and SalesForce developers can now add voice to their apps in minutes. Here's Thomas Howe's announcement post. Here's StrikeIron's blog post. The press release is here....
On the LinkedIN Group for the Channel Partners Network, Heather Margolis wrote, "CloudComputing has spurred the need for a new type of VAR and/or partnership elements. Read more here and tell me your thoughts." (That's one way to get...
So you are a launching another cloudcomputing service? (Or any of ther other trends like UC, Hosted PBX, IVR overlay, Virtualization) What do you do to get a bang? Launch a gutsy campaign.That's what Carpathia Hosting is doing with an online...
Voxeo acquired IMified this week. What is IMified? IVR for IM.XO's IVR service earned an award. (BTW, agents can team up with XO to sell IVR service as an overlay).Ifbyphone is all about IVR in the Cloud.ACD and IVR are...
Because broadband is so slow in the states, Amazon has resorted to allowing companies to mail in their portable devices for data storage and upload. According to Cloudave, it could take "82 days (with 1.54 Mbps T1 connection) to migrate...