crm tag
17 result(s) displayed for crm (1 - 17 of 17):
LANTelligence's CEO on Channel and Contact Center
After a short conversation with Martin Tracey, CEO of Unified Communications Solutions Provider, LANtelligence, we decided to do an interview to share some of the points we were discussing. RAD: The Telecommunications/UC space is changing. It is a lot...
Telecom Tidbits (#2449)
Telecom is still broken. Ordering a 1GB Internet port in a Lit building has turned from a 2 week turn up to a 100-day pain in the ass. In cable news, you get a site survey done supposedly before...
Sales KPIs
If you manage a sales team, direct or indirect, do you have any key performance indicators that you track? Usually the only KPI we look at is Quota. Yet we know that daily activity is the most important factor...
Are You Managing Hours or Outcomes?
Another consultant is having a trying experience with a client. The client wants to see the consultant in the office more, but not pay for it. It seems that the client is used to buying hours, not outcomes. I...
Tidbits #2438
Data Center, M&A, BK, Innovation, UCAAS and more in this episode of Tidbits. Sendhub,a business SMS provider that raised $10M, was acquired by Cameo Global, a global managed IT shop that does some contact center work. Salesforce's leadership position...
It Will Be an Outsider That Kicks Your Butt
Bloomberg has an article about Facebook at Mobile World Congress and how FB looks like a competitor to telcos. FM Messenger, WhatsApp (that FB owns), SnapChat, Skype, Slack, and many other messaging apps are video and voice enabled (in...
The VoIP/UC Round Up # 2920
MetTel's Gary Gluzman has a 2-part look at UC. He mentions Glip and Slack, which are taking off, but I think that much of the new app collective - WhatsApp, snapchat, even Slack - are just replacements for AOL...
News Tidbits Part 2919
Windstream joins the likes of TelePacific, the old Airband (now UNSi) and numerous WISPs in offering Fixed Wireless. "Windstream's Fixed Wireless is a technology solution for carrier-grade Ethernet and Internet-over-Ethernet connectivity delivered by digital microwave technology, and is currently...
2 Ways to Increase Your Revenue
In this slide-deck, slide 6 shows that they biggest reason businesses lose customers is due to neglect. That means that your company became a line item for payment on an invoice or credit card and at some point the...
Managing Brand Reputation
Yesterday, I moderated a panel at ITEXPO on managing brand reputation. Here are some tidbits from the panel. "Brand is part product, part value proposition and part customer experience" (or how the customer interacts and uses your product)., said Shatel...
One Good Reason for CRM
There are many sales reasons to have a CRM system. One other reason to have CRM is for Valuations. That's right. You want money from private equity or venture capitalists, you will need a system to give them some visibility...
My Favorite CRM Gets J2'ed
There is a CRM system that comes with dial-in help (as the Optional VIP Sales Assistant Support of the Gold package). That's right! Salespeople can call in to an assistant that will type in the info and ask for whatever...
Why is a Brand Important?
I had another conversation today about the declining revenues of the hyper-competitive sector of IT and telecom. Why is it a commodity? Mainly, a lack of differentiation.The idea of branding is that your value statement gets out to the marketplace....
4 Notes About CRM
I get asked often about CRM systems for sales teams. (I should I train salespeople and help hire salespeople.) Here are a few thoughts about CRM. One, it's only effective if the sales team actually uses it. Most sales stars...
The Pitfalls of Social CRM
A consultant sent me a link to look at a CRM solution. (I don't know why because she was researching blogging platforms when I spoke with her Tuesday). The site is intriguing and makes some big promises: * Manage contacts...
Lots of Shorts
So HD Voice isn’t quite taking off as expected.Sorry Doug. A lot more VoIP Peering required yet.Shout out to Big surprise as Windstream lays off 220 Iowa Telecom employees. It’s called synergies of consolidation.Qwest has taken to Twitter like Comcast...
Embarq Changes Recurring Conditions
Starting in April, any accounts that fall out of contract will no longer receive a commission from Embarq. So you will need to stay on top of your contract re-casting. It's a PITA because not every carrier pays for...
