crm tag
8 result(s) displayed for crm (1 - 8 of 8):
Managing Brand Reputation
Yesterday, I moderated a panel at ITEXPO on managing brand reputation. Here are some tidbits from the panel. "Brand is part product, part value proposition and part customer experience" (or how the customer interacts and uses your product)., said Shatel...
One Good Reason for CRM
There are many sales reasons to have a CRM system. One other reason to have CRM is for Valuations. That's right. You want money from private equity or venture capitalists, you will need a system to give them some visibility...
My Favorite CRM Gets J2'ed
There is a CRM system that comes with dial-in help (as the Optional VIP Sales Assistant Support of the Gold package). That's right! Salespeople can call in to an assistant that will type in the info and ask for whatever...
Why is a Brand Important?
I had another conversation today about the declining revenues of the hyper-competitive sector of IT and telecom. Why is it a commodity? Mainly, a lack of differentiation.The idea of branding is that your value statement gets out to the marketplace....
4 Notes About CRM
I get asked often about CRM systems for sales teams. (I should I train salespeople and help hire salespeople.) Here are a few thoughts about CRM. One, it's only effective if the sales team actually uses it. Most sales stars...
The Pitfalls of Social CRM
A consultant sent me a link to look at a CRM solution. (I don't know why because she was researching blogging platforms when I spoke with her Tuesday). The site is intriguing and makes some big promises: * Manage contacts...
Lots of Shorts
So HD Voice isn’t quite taking off as expected.Sorry Doug. A lot more VoIP Peering required yet.Shout out to Big surprise as Windstream lays off 220 Iowa Telecom employees. It’s called synergies of consolidation.Qwest has taken to Twitter like Comcast...
Embarq Changes Recurring Conditions
Starting in April, any accounts that fall out of contract will no longer receive a commission from Embarq. So you will need to stay on top of your contract re-casting. It's a PITA because not every carrier pays for...
