hosted pbx

A Failure to Communicate

In the Agent space, many non-telco vendors (like Conferencing and Hosted PBX providers) have tried to get traction. Sales traction from this independent sales force. It isn't going well.Agents (and VAR's) spend about 80-99% of the work week in the...

Marketing Hosted PBX with Kimber

In this podcast, Kimber McCafferty, VP of Communications for Nexogy and I take 17 minutes to discuss marketing Hosted PBX....

A VAR's View from the Cloud

Great conversation with Dan Williams of Xspedeus, a VAR (value-added reseller) who was demonstrating his white label VoIP service at SMB Nation in Vegas. We talk about picking a cloud provider. Give it a listen....

My EarthLink Strategy

When I analyze the four CLEC components of the new EarthLink Business, I wonder what Atlanta will do with it. Deltacom had a huge fiber network (IFN) that essentially went under-utilized. In my experience, many employees did not know...

VoIP Consolidation Well Underway

There's been some M&A among VoIP Providers this year but there is more on the horizon. CLEC's are looking to get in the game with an acquisition. Indeed EarthLink did just that with its quiet acquisition of STS Telecom, a...

Two More Acquisitions

According to a letter to PAETEC employees, “Earlier today, we announced plans to acquire XETA Technologies, Inc. which will dramatically expand our capabilities to serve customers with unique, equipment-based solutions nationwide. XETA is very similar to Quagga (or what we...

The Emergence of Cloud Telephony

So my panel this morning on Trends and Future of VoiP/Telco 2.0: the Emergence of Cloud Telephony with Cbeyond and Dialogic was standing room only. The slide deck is here:ITEXPO-East-2011-Emergence of Cloud Telephony.We discussed the trend of SMB to move...

Cox Business on Hosted PBX Roll Out

I recently interviewed Mike Bolognini, vice president of Cox Business and Hospitality Network in Las Vegas, about the planned rollout of Hosted PBX in Southern Nevada. Below are Mr. Bolognini's responses. RAD: What is the biggest challenge you will...

What Does That List Mean?

There are always lists. Everybody comes up with Top 10, Top 5, Best of, blah, blah, blah. What does the list actually mean though? For years I have heard about the JD Power awards, but have no idea what the...

2 More Acquisitions

Rumor from SFGate is it that Skype bought Qik for $100 million. Qik’s smartphone video streaming service has grown to 5 million users. That doesn’t mean revenue though - and Skype should know, right? Only 6% of its 124 million...

Smoothstone Has Patience with Sprint

Sprint finally lands a partner in its Mobile Convergence system. After spending much of 2010 talking with Sprint about the MVNO and Integration options, I applaud the patience of Smoothstone, which announced today the availability of Smoothstone’s cloud-based voice solutions...

UC is on the Rise: No Kidding

Image via Wikipedia All the trends, lists, predictions are out now. Of course, UC is will see record growth and Cloud Computing too. No kidding! They are both in infancy (relatively speaking), so there is nowhere to go but...

Net-heads Grab the Gold Ring

Over on Voyces Larry Lisser blogs about 4 communications startups that received funding in 4Q2010. (Pertinent because Communications Startup Camp is in less than a month on Feb. 3 at ITEXPO!) What made the story stand out for me is...

Broadsoft's Second Offering

Broadsoft investors are cashing out to the tune of 4.8 million shares to be priced at $22 according to TradingMarkets.com. Today, BSFT is trading at $26.In other news, Tampa-based Microsoft partner, Tribridge bought Mercatus Group, a health care provider practice...

Chat With JCurve About 2011

Eli Johnson, Business Development Manager at J-Curve Technologies, chats with me for about 13 minutes about Broadsoft Connections 2010, Hosted UC and the obstacles that Cloud Communications providers face in the new year.J-Curve offers Hosted PBX providers an outsourced customer...

What's It Take to be a VoIP Winner?

What does it take to run a successful VoIP services company? According to Report Linker, “the biggest VoIP providers are ostensibly run-of-the-mill telecom companies. This means smaller providers must innovate and take the role of pioneers whose marketing strategy doesn’t...

Accolades

Since some folks think I don’t post any positive stuff, today’s post is filled with accolades. Here are some companies that deserve a gold star.For the sixth consecutive year VoIP Supply has been named one of the Top 100 Private...

UC Won't Last

I started working on a post last week I titled UC Won’t Work. Today, there’s a topic abuzz about how UC is a scam.Speaking during a debate on unifiec communications at the recent Gartner Symposium in Sydney, analyst, Nick Jones,...

A New Case of Huh?

So back in July, a client asked me to migrate 14 POTS lines from one location to a new office as well as take them back from a CLEC. The CLEC was a rebiller (non-facilities based) and kind of messed...

What Strategy Will Be Used?

So PAETEC announced the 48x in the IP Simple Bundle. It’s an Allworx PBX. An interesting strategy to roll out a premise based PBX at a time when everyone is rolling out a hosted solution, even Avaya and MITEL.Come 2Q...

Podcast with Jon Arnold on Hosted UC

Jon Arnold, fellow blogger at TMC, talks with me about Metaswitch, Broadsoft, IBM and the Hosted UC space with some Cloud talk....

My Take on Stocks

So “BroadSoft Inc.(BSFT) shares climbed 43% after the voice-enabling software company reported third-quarter earnings that exceeded estimates,” according to MarketWatch. Total revenue increased 22% year-to-year to $22.3 million; up 13% from the second quarter of 2010. License revenue increased 27%...

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