social crm tag
7 result(s) displayed for social crm (1 - 7 of 7):
Microsoft Buys Yammer for $1.2B
Microsoft bought Yammer for $1.2 Billion. Yammer is supposed to add Social Media to Sharepoint." Yammer now has more than 5 million corporate users, including employees at 85 percent of the Fortune 500. The service allows employees to join a...
My Favorite CRM Gets J2'ed
There is a CRM system that comes with dial-in help (as the Optional VIP Sales Assistant Support of the Gold package). That's right! Salespeople can call in to an assistant that will type in the info and ask for whatever...
Social Media Channel Integration
An ITEXPO panel on Wed. discussed social media integration in the contact center. Sanjay Popli of LiveOps, Manuel Ramirez of Avaya, and Alex Quilici of YouMail spent 45 minutes talking about social media and call centers.There are five steps a...
What To Do in Austin Next Week
Next week is the first time the ITEXPO West will be in Austin, TX. It's my first time in Austin (or Texas for that matter).Once again, ITEXPO will be the home to a lot of great content. This time I am...
ITEXPO in Austin Will Be Hot
Taking a cue from Jon Arnold, here’s what I have going on at ITEXPO West 2011 in Austin (a move from Los Angeles in previous years):While I will miss the chance to hit Manhattan Beach for some beach volleyball, this...
Expectations in 2011 with Jon Arnold
Jon Arnold joins me for a chat about what to expect in 2011. We touch on Acme Packet, SBC, security, outages, IPv4, Cloud and Social CRM. It's a full 25 minutes....
The Pitfalls of Social CRM
A consultant sent me a link to look at a CRM solution. (I don't know why because she was researching blogging platforms when I spoke with her Tuesday). The site is intriguing and makes some big promises: * Manage contacts...
