telecom is broken tag
25 result(s) displayed for telecom is broken (1 - 25 of 53):
9 Years Ago
In May of 2004, Seth Godin asked a question: Five years from now... Assume that: Hard drive space is free. Wifi like connections are everywhere. Connections speeds are 10 to 100 times faster. Everyone has a digital camera. Everyone carries...
Are the Telcos in Trouble?
It seems that the big cable coalition - Comcast, Cox, Cablevision, Charter, TWC and Bright House - are set to grab 15-20% of the small business market by the end of the year. This same clutch of companies also offer...
Replacing Copper With Gold
CenturyLink is in a race against time, according to both analyst Jeff Kagan and the Star Tribune. It isn't just the number 3 ILEC in the country experiencing a declining revenue stream from legacy copper. Fairpoint, Frontier, Windstream and...
Why is Telecom So Old?
Saw this picture on twitter. It made me think about the lack of innovation from the telcos.For example. cellular and DSL technologies were discovered by Bell Labs in the 1960s, but didn't to market until decades later. And it...
Captive Audience: The Telecom Industry & Monopoly Power
Susan Crawford is a telecom lawyer, professor and activist (among other things). Her book about the last ten years of the telecom industry is out by Yale Press, titled "Captive Audience: The Telecom Industry and Monopoly Power in the New...
The $14 Billion Dollar Announcement
While I don't agree with everything that Bruce writes here about AT&T's $14 Billion network spend in the next 3 years, there were a few take aways.The big one is that the ILEC's have been getting rate hikes for years...
More on the Microcorp and TDMobility Deal
Microcorp announced a deal with TDMobility (here and here). I have written about TDMobility before (most recently here and before), where I proposed that it would be a small leap for TDMobility to become a master agency. Instead, TDMobility teamed...
An Agent's take on Level3
"Telecom is no stranger to change." Moreso today than ever, huh? Yesterday, Chris Palermo of GCN, a telecom brokerage firm, was on a panel with Level3 discussing the Global Crossing-Level3 integration at Microcorp's One-on-One event.Palermo gave some advice to agents...
The Definition of Insanity
You might not want to hear about my airport observations but you get one more nonetheless.Why was there heightened security at Tampa Airport? There were K9 patrols and TSA swabbed my hands for analysis. Yet the TSA personnel again outnumbered...
7.5 Things Affecting the Channel
There have been some changes in the Channel. Agents need to pay attention because this will result in even more changes in the Channel! Windstream laid off their Channel Chief, Dan Sterling. Windstream has been trimming the management fat this...
Top 10 Risks of Telecom
Ernst & Young has a report out about the Top 10 Business Risks of the Telecommunications sector. The big one is thinking voice is still going to be the bread winner. Cellcos have gotten the memo that it will be...
All About Low Price
I write about Low Price a lot. While reading a trade journal, it got me thinking again about why this industry sells on price. My thoughts: You go low price because you either don't want to take the effort...
The Replacements
Our Industry has traditionally been about selling replacement services for less money. That's why we have less revenue, debt, and the public is tired of hearing us pitch "We'll save you money."It's also why the Industry can't sell Cloud, Managed...
Poll: Cellphone Features
Cellcos have a tendency to shut off features in phones that they don't appreciate. We would have more wi-fi phones now, but cellcos didn't want phones to go off-net. Now that they have mismanaged their 2G/2.5G/3G/HPSA networks, they are re-thinking...
Transactional Agents Called Names
Over at CP, the transactional agents are being called Prostitutes and Zombies in opinion pieces. I find that sad considering that the Zombie comment comes from a guy who whined because he couldn't make huge commissions off call centers any...
Is it Cloud versus Agents?
Is it Cloud versus Agents?As an Agent, I sell bandwidth and transport almost exclusively. I am learning that the Channel does not want that business. The carriers do, but on the wholesale/carrier side. No 10GB private lines. No 1GB ports....
USTelecom Wants Forbearance for all ILECs
We once fancifully debated if the ILEC's would LET the cablecos get ahead just so they could get out from under regulations. This was 2006. Apparently, that was the plan.USTelecom is an organization made up of ILEC's. The org has...
The Telecom Ecosystem is Shifting Rapidly
The telecom ecosystem consists of a number of pieces: RBOC, ILEC, RLEC, CLEC, ISP, MSO, IXC, ITSP, MSP, data centers, Master Agents, Agents, VAR's. It is shifting.As carriers migrate from a commodity access business, so too must the master agents,...
What About Selling Cloud?
At The CPZ, the rest of the panel were cloud guys (VAR's and Hosted UC). This is a snippet of the conversation where the panel is talking about how transactional telecom sales are dead, long live the Cloud! People deemed...
Has Verizon Stopped Repairing Copper?
Over and over, I am hearing that Verizon has given up on copper. From repair issues to DSL to stripping copper out when FiOS is installed, the story seems to point to VZ looking to forget its copper plant.in a...
Robocalls on Notice
YEAH!!! FCC Strengthens Consumer Protections Against Telemarketing Robocalls'Unwanted telemarketing calls and texts were consistently in the top three consumer complaint categories at the FCC in 2011." I get about 3 per day mainly from Google Local (SEO) shops."The new rules...
The Telco Customer Experience
There has been some buzz on twitter about the telcos working on bettering the customer experience. Despite JD Powers awards, the average customer is not happy.Those that are still on Telco 1.0 with POTS and DSL do not have a special relationship. And...
What Does an SLA Really Mean?
SLAstands for Service Level Agreement. Basically, an SLA is the minimum level of service that a carrier will deliver to you per your agreement. It is not a guarantee or an assurance that you will get that service. It means...
The Phone System is Broken (too)
The PSTN - America’s phone network - is broken. There are two main issues that bring me to say that telecom is broken: number porting and call termination.I hear complaints from VoIP Providers (and smaller CLEC’s) all the time how...
CLEC Frustration with RCF
Two weeks. It took 2 weeks for a CLEC to tell me that they would no-bid a quote for RCF. Three phone conversations where I spelled out plainly that the customer wanted two POTS lines (analog phone lines) and RCF...
