telecom is broken tag
25 result(s) displayed for telecom is broken (26 - 50 of 52):
A New Case of Huh?
So back in July, a client asked me to migrate 14 POTS lines from one location to a new office as well as take them back from a CLEC. The CLEC was a rebiller (non-facilities based) and kind of messed...
My Negative Outlook
It has been pointed out that I tend to have a negative outlook. I don't know how fair that statement is but I'll give you my view of the world. I'm an American. This is the greatest country in the...
Do You Compete With Your Channel Manager?
Lately, I have been seeing some crazy things out of Channel Managers. Do they not understand that everything comes out since we operate in a small world?I have seen this twice this month, where someone is a channel manager for...
Two Mergers
Two resellers merged: GLOBALINX Purchases TMC for 'Robust' Agent Channel. GLOBALINX is an IP reseller. TMC is a TDM reseller. Should be interesting to see how the Bell-heads work with the Net-heads, since the thinking is way different (and so...
Is Rural Wireline Profitable?
Exhibit A: Fairpoint Communications. Small rural telco merges with New England Verizon assets and billions in debt. The 3 state utility commissions were uneasy about the merger to begin with. Two years later, Fairport is struggling to get out of...
Billing is a Headache
Speaking with several agents, service providers and employees of carriers, I get the feeling that billing issues are more frequent today than ever before. I kind of joke that the ILEC's purposedly bill wrong to gain a 10% revenue increase,...
What is With the FCC?
Julius Genachowski as Chairman of the FCC did a decent job on the framework of ideas that is called the National Broadband Plan. In it, he concluded that we would need 500 MHz of spectrum to make it happen. Notice...
Just a Reminder
The masses. You know, the ratepayers, the taxpayers, the consumers. These are the people who have paid for the PSTN. These same consumers have also paid for the future broadband networks that the ILECs have refused to build despite taking...
Mobile Bill Made Simple
The first action by the FCC Consumer Task Force is to launch an initiative to help consumers avoide "Bill Shock". [Official announcement here]"The Bureau is seeking input on ways to alert consumers about potential high charges before they add up....
The FCC is Rolling
Except for Commissioner McDowell who is out after emergency gall bladder surgery, the FCC has been pumping out the info. The Broadband.gov site is pumping out info. Broadband maps, consumer speed tests, spectrum database, and the Commish's blog. (The website also...
What is the FCC Trying to Say?
The Buzz this week is the FCC's "Third Option" for some form of regulation of the Internet.This is FCC Commissioner Michael Copps' statement about the Third Option."Frankly, I would have preferred plain and simple Title II reclassification through a declaratory...
The Numbers Don't Add Up
When Net Neutrality folks say we need competition, I laugh. Never gonna happen. Why? Competition that is just too big and powerful (for now).When Agents cry about the ILEC Channel programs, I shake my head because it has been about...
Re-Title the Internet
Last Friday, FCC Chairman Genachowski received a letter from three law professors, all experts on telecommunications law and open Internet rules. "Tim Wu (known for first popularizing the concept of Network Neutrality), Susan Crawford (former White House advisor on telecommunications...
Sprint is its own Enemy
Well, 1Q2010 was another tough one for Sprint losing $865 million. It did shave its subscriner losses to just 75,000. Offering $50 unlimited pre-paid on Boost and $70 unlimited on post-paid -- and still losing customers. How????The big issue I see...
Big Changes at the Big Bell
The agent that dragged me into Telecom back in 1999 sold his telecom agency on New Year's Eve. He was a Gold Partner for many years but met with me in November because he saw the writing on the wall....
Ill. Judge Only Smart One
Only a single judge in Illinois has the common sense to see that the Frontier-Verizon deal is very similar to the Fairpoint-Verizon deal that resulted in a bankruptcy within 18 months while screwing consumers in three states.The Herald-Review has a...
How Do They Avoid Being Just the Dumb Pipe
On LinkedIn there was a question in the Telecom Executives Business Network group: "How can a Telco Service Provider value chain defend itself from the attack by the emerging "Cloud" services? My understanding is that the emerging "cloud" services remove...
Is it the Regulatory Environment?
In a twitter exchange with Erik Cecil, former regulatory counsel at Level3, we were dialoging about the Fairpoint bankruptcy. (FairPoint aims to cut debt by two-thirds).My reply stated, "Just 2 years after the deal w/VZ to create an unstable Fairpoint...
Which Docket, Dave?
Dave Rusin is the CEO of American Fiber Systems. He is a self-proclaimed fiber bigot. He has a two part blog post about the Special Access fight at the FCC. Dave may have his dockets confused. He calls it the Special Access...
Can You Stop Billing Me?
AT&T terminated the CallVantage service in November. Not only was porting the number out of CallVantage a challenge, but they continue to send me a bill for a service that they terminated! I can't log in because the phone number...
It's The Customer Experience Stupid
I'm flying today on AA. They will charge your credit card for everything -- even the unfiltered, warm, smelly air if we could - airline. You can speak to a human at the airport gate who will tell you to...
Were There Highlights in 2009?
Ken Camp's Year in Review prompted me to write this. It's been an interesting year. SIP, UC, Cloud, Merger. That's really how I see the blur that was 2009. I attended so many conferences this year. The highlight was speaking...
Pimping Your Product
On a listserv today, I replied to a wholesale account exec at a reseller that had just plugged his service to the list. In the reply, I said "that's one way to pimp your product" then went on to explain...
Telecom Billing Issues
I moderated a panel on Telecom Billing Issues at Channel Partners this week. It was a full room. Apparently, one or two people thought it was too hard on the carriers (or I was too hard on a carrier). If you...
Dear Small Customers
Dear Small Customers, we don't want you. At one time, Level3 was in the mindset of: we only want big customers. Bill $25K per line of product or we don't want you. Today, it's Global Crossing. At this time, we're...
