Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

telecom is broken tag

Drill down on telecom is broken search:

8 result(s) displayed for telecom is broken (51 - 58 of 58):

Can You Stop Billing Me?

AT&T terminated the CallVantage service in November. Not only was porting the number out of CallVantage a challenge, but they continue to send me a bill for a service that they terminated! I can't log in because the phone number...

It's The Customer Experience Stupid

I'm flying today on AA. They will charge your credit card for everything -- even the unfiltered, warm, smelly air if we could - airline. You can speak to a human at the airport gate who will tell you to...

Were There Highlights in 2009?

Ken Camp's Year in Review prompted me to write this. It's been an interesting year. SIP, UC, Cloud, Merger. That's really how I see the blur that was 2009. I attended so many conferences this year. The highlight was speaking...

Pimping Your Product

On a listserv today, I replied to a wholesale account exec at a reseller that had just plugged his service to the list. In the reply, I said "that's one way to pimp your product" then went on to explain...

Telecom Billing Issues

I moderated a panel on Telecom Billing Issues at Channel Partners this week. It was a full room. Apparently, one or two people thought it was too hard on the carriers (or I was too hard on a carrier). If you...

Dear Small Customers

Dear Small Customers, we don't want you. At one time, Level3 was in the mindset of: we only want big customers. Bill $25K per line of product or we don't want you. Today, it's Global Crossing. At this time, we're...

Telecom is Broken Part III

So a client calls me. An agent sent him an unsolicited quote for 10MB of bandwidth over Ethernet for a ridiculously low quote. Since I have a long history with the client, he offered me the chance to match it...

Can You Guess the Carrier

Telecom is broken. I can't remember the last time an order went smooth. Well, wait, I can actually, it was a BellSouth Metro E. The REUC order center for BellSouth FCC circuits really knows how to work an order. For...
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