unified messaging tag
25 result(s) displayed for unified messaging (1 - 25 of 38):
What is the Value Prop of VoIP?
"It is happening and no one seems interested in stopping it - that hosted voice services are rapidly becoming a commodity service," Dave Michels"According to the Telecommunications Industry Association, wireless has become the preferred voice-services option. Wireless revenue in 2012...
What is the Market Expecting?
Tuesday I was in Vegas at the Channel Partners Conference mainly for the TCA events. At the TCA Channel Chief Summit, Tiffani Bova of Gartner and Rauline Ochs of IPED Market Bridge Alliance presented research. The take away for me...
The Trouble with UC Sales
In a recent study, titled IDC MarketScape: Worldwide Unified Communications Voice Infrastructure 2011-2012 Vendor Analysis, IDC analyst Rich Costell wrote that “Customers still struggle to justify the deployment of UC and calculate its overall ROI.” The conclusion: “educating potential customers...
Metaswitch is Blowing Up
I know that the M Forum was last week, but the news is tumbling out of Metaswitch faster than I can read it. It started at CPExpo when EarthLink Business confirmed that it was going Meta despite buying STS which...
The Future of Media
The buzz is that email is dead. Oh, voice is dying also. And if you believe all the hype, sell your airline stocks since video conferencing and tele-presence will replace travel. “A company’s corporate website is the top source of...
The Hosted UC Script
I'm at Enterprise Connect (formerly VoiceCon) where the talk is all about CLOUD. (Surprise!) Cloud Communications from Cisco, Avaya, Shoretel (Untangling Complexity), Microsoft Lync, Sprint, IBM, Smoothstone, XO and Verizon. I didn't see a MITEL booth but at least 5...
ATTB2B
This is what Ma Bell is pushing through sales channels: · Hosting & Cloud Services· Application Services for Small Business· Mobile Applications· Small Business Bundles· Unified CommunicationsNotice what is missing? Internet Access, Voice, WAN. Welcome to the end of the PSTN....
2 More Acquisitions
Rumor from SFGate is it that Skype bought Qik for $100 million. Qik’s smartphone video streaming service has grown to 5 million users. That doesn’t mean revenue though - and Skype should know, right? Only 6% of its 124 million...
UC is on the Rise: No Kidding
Image via Wikipedia All the trends, lists, predictions are out now. Of course, UC is will see record growth and Cloud Computing too. No kidding! They are both in infancy (relatively speaking), so there is nowhere to go but...
Chat With JCurve About 2011
Eli Johnson, Business Development Manager at J-Curve Technologies, chats with me for about 13 minutes about Broadsoft Connections 2010, Hosted UC and the obstacles that Cloud Communications providers face in the new year.J-Curve offers Hosted PBX providers an outsourced customer...
What's It Take to be a VoIP Winner?
What does it take to run a successful VoIP services company? According to Report Linker, “the biggest VoIP providers are ostensibly run-of-the-mill telecom companies. This means smaller providers must innovate and take the role of pioneers whose marketing strategy doesn’t...
J2 Buys Competition (and other M&A)
So Salesforce bought a Ruby based cloud platform company called Heroku for $212M, which my RubyonRails geeks say is a steal. Why? Marc Benioff, chairman and CEO, salesforce.com, says: "Ruby is the language of Cloud 2, and Heroku is the leading...
The Buzz on UC is Over
Gary Kim is writing about the buzz on UC being over. Last week, Gartner called UC a scam. Now Gartner is taking UC off the trend list for 2011. So has Frost & Sullivan. What's the problem? One problem is...
UC Won't Last
I started working on a post last week I titled UC Won’t Work. Today, there’s a topic abuzz about how UC is a scam.Speaking during a debate on unifiec communications at the recent Gartner Symposium in Sydney, analyst, Nick Jones,...
When the Cable Giants Wake
The MSO’s will be coming strong into Hosted UC next year. Four of the top 5 MSO’s will be rolling out Business Hosted UC services. By the time they come to market the current crop of ITSP (Hosted VoIP Providers)...
Day 1 Observations from Phoenix
I’m at the Broadsoft Connections 2010 user conference in Phoenix. The theme is Ignite Passion (for Hosted UC). These are some of my notes:Broadsoft is pushing not just Hosted PBX but services they are calling CAAS (Communications-as-a-Service). Broadsoft released BroadCloud...
The Channel and IP Comm
I presented on a webinar for the Technology Channel Association today titled How to SELLECOM Hosted PBX. We had a good turn out and many questions (which I appreciate). One question was why I would suggest that the agent NOT...
Bundling for Stickiness
Last year at Broadsoft Connections I did a panel on Bundling. Not many VoIP Providers bundle. Sure they offer Internet Access but that’s mainly for QOS. What do they offer that makes them STAND OUT? Stop being Me-too. The whole...
Net-Head Talking Coming Up
At ChannelVision Expo, I will be presenting Bell-Head versus Net-Head. I have been discussing that here and in Internet Telephony magazine since January 2009. I will be touching on that in a session titled Upselling SIP Trunking at CVX, where...
Predictions 7 Months Later
Back in December, I made some predictions in an interview with Rich Tehrani. One of them was about HD Voice. We added another Alliance slash Peering Group, but still not enough density yet for HD. I'm thinking maybe in 2012. ...
Rich Calling is Different
Google Voice rolled out a new way to look at call management. (Even though GotVmail - now Grasshopper - had a similar product for a while with far less fanfare.) Phone.com, RingCentral and other companies have offerings that are similar...
Chatting with Jon Arnold
I enjoy talking telecom, especially with other smart people in the Industry. Here are two short conversations with Industry Analyst, Jon Arnold. Jon Arnold discusses Cyber Security, but more specifically on Jon's take on the Shadow Network that he wrote about....
What Does UC Mean?
Peter Davis from XO and I walked around VoiceCon 2010 in Orlando asking people what UC means. The answers were all over the map -- and some off the map. UC is not one solution. It is a number of...
Winning the Battle for SMB VoIP
We had a "winning" panel at ITEXPO last week in Miami Beach discussing How do service providers win over the SMB space with their VoIP offerings?You can see the slides below. It was mainly a discussion about how VoIP providers...
Google VoIP
Tom Keating has a blog post about Google's VoIP Plans. (Cue the Dr. Evil laugh). What Google is trying to do, according to Google VP of Product Management, Bradly Horowitz's hints at their future roadmap when he said, "What we're trying...
