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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

unified messaging tag

Drill down on unified messaging search:

23 result(s) displayed for unified messaging (26 - 48 of 48):

Day 1 Observations from Phoenix

I’m at the Broadsoft Connections 2010 user conference in Phoenix. The theme is Ignite Passion (for Hosted UC). These are some of my notes:Broadsoft is pushing not just Hosted PBX but services they are calling CAAS (Communications-as-a-Service). Broadsoft released BroadCloud...

The Channel and IP Comm

I presented on a webinar for the Technology Channel Association today titled How to SELLECOM Hosted PBX. We had a good turn out and many questions (which I appreciate). One question was why I would suggest that the agent NOT...

Bundling for Stickiness

Last year at Broadsoft Connections I did a panel on Bundling. Not many VoIP Providers bundle. Sure they offer Internet Access but that’s mainly for QOS. What do they offer that makes them STAND OUT? Stop being Me-too. The whole...

Net-Head Talking Coming Up

At ChannelVision Expo, I will be presenting Bell-Head versus Net-Head. I have been discussing that here and in Internet Telephony magazine since January 2009. I will be touching on that in a session titled Upselling SIP Trunking at CVX, where...

Predictions 7 Months Later

Back in December, I made some predictions in an interview with Rich Tehrani. One of them was about HD Voice. We added another Alliance slash Peering Group, but still not enough density yet for HD. I'm thinking maybe in 2012. ...

Rich Calling is Different

Google Voice rolled out a new way to look at call management. (Even though GotVmail - now Grasshopper - had a similar product for a while with far less fanfare.) Phone.com, RingCentral and other companies have offerings that are similar...

Chatting with Jon Arnold

I enjoy talking telecom, especially with other smart people in the Industry. Here are two short conversations with Industry Analyst, Jon Arnold. Jon Arnold discusses Cyber Security, but more specifically on Jon's take on the Shadow Network that he wrote about....

What Does UC Mean?

Peter Davis from XO and I walked around VoiceCon 2010 in Orlando asking people what UC means. The answers were all over the map -- and some off the map. UC is not one solution. It is a number of...

Winning the Battle for SMB VoIP

We had a "winning" panel at ITEXPO last week in Miami Beach discussing How do service providers win over the SMB space with their VoIP offerings?You can see the slides below. It was mainly a discussion about how VoIP providers...

Google VoIP

Tom Keating has a blog post about Google's VoIP Plans. (Cue the Dr. Evil laugh). What Google is trying to do, according to Google VP of Product Management, Bradly Horowitz's hints at their future roadmap when he said, "What we're trying...

Intelliverse Shifting Focus

Intelliverse is shifting its business focus away from Hosted PBX to other voice services. Intelliverse used to be called Voice.com. I think they are going back to basics. Conferencing, network messaging, and IVR.If they thought they were leaving a red...

A Profitable Bundle

This PowerPoint presentation represents the outline of what my panel was going to discuss at Broadsoft Connections. We were going to make 3 points about Marketing a Profitable UC Bundle:  Does Bundling Work; How do you sell it; What makes...

Thoughts about UC

Just some rambling thoughts on UC as I prepare for a session at Broadsoft Connections. Comments?...

UC is like a Gym Membership

Alex Doyle at Broadsoft pointed out a blog post from his company: Why is UC like a Gym Membership.  The analogy is really about PBX systems - hosted versus on-premise. A gym is the hosted scenario and a Bowflex would...

The UC Conversation Continues with XO

Tech Data's Senior Product Sales Champion for UC was at the event last night. I spent a few minutes chatting with him about his position, but couldn't really get a definition of UC out of him. Polycom and tele-presence are...

IVR is Booming

Voxeo acquired IMified this week. What is IMified?  IVR for IM.XO's IVR service earned an award. (BTW, agents can team up with XO to sell IVR service as an overlay).Ifbyphone is all about IVR in the Cloud.ACD and IVR are...

It's Not the Technology, Stupid!

Jon Arnold writes, "This year's MetaSwitch Forum provided a host of proof points that service providers of all stripes can stay competitive so long as they deploy the right technology and have the right vision for serving their customers." Time...

Can UC Save You Real Dollars?

We hear a lot about Unified Communications today. UC this and UC that. Even Cloud Telephony and UCaaS. It's kind of crazy. The main buzz is around the savings from UC. If you have a distributed workforce, then Unifying on...

IT versus PBX

If a business is moving to UC, how does the decision get made on the platform?In many cases, the IT Administrator has some responsibility for the phone system (even if that means he calls the PBX vendor). When the IT...

What the Heck is UC and UD?

Talking to a channel exec this morning about UC. There isn't really a clear definition of UC. When you speak to UC companies like Altitude, the UC is about the contact center, first call resolution, and unified desktop. To me,...

Google Voice Ready to Launch

The blogosphere is all a-Twitter with the news of the re-launch of Grand Central as Google Voice.  Read here for Google Voice is like Gmail for Voice Mail and here and TechCrunch for the break down of features.  Highlights would...

Agents Need to Morph into a VAR

It is getting tough out there, as the news keeps repeating as nauseum.Businesses are laying off and closing. If you can maneuver in this environment, then opportunity awaits. No I haven't been drinking. Let's examine things.Layoffs means companies have to...

The Microsoft Response Point

At Voicecon, John at Aastra showed me the nifty new Asterisk based PBX that was just introduced. Aastra also offers Microsoft's Response Point PBX, the key system replacement for 5 to 50 employees. The MS RP system is about $2750...
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