unified messaging tag
13 result(s) displayed for unified messaging (26 - 38 of 38):
Intelliverse Shifting Focus
Intelliverse is shifting its business focus away from Hosted PBX to other voice services. Intelliverse used to be called Voice.com. I think they are going back to basics. Conferencing, network messaging, and IVR.If they thought they were leaving a red...
A Profitable Bundle
This PowerPoint presentation represents the outline of what my panel was going to discuss at Broadsoft Connections. We were going to make 3 points about Marketing a Profitable UC Bundle: Does Bundling Work; How do you sell it; What makes...
Thoughts about UC
Just some rambling thoughts on UC as I prepare for a session at Broadsoft Connections. Comments?...
UC is like a Gym Membership
Alex Doyle at Broadsoft pointed out a blog post from his company: Why is UC like a Gym Membership. The analogy is really about PBX systems - hosted versus on-premise. A gym is the hosted scenario and a Bowflex would...
The UC Conversation Continues with XO
Tech Data's Senior Product Sales Champion for UC was at the event last night. I spent a few minutes chatting with him about his position, but couldn't really get a definition of UC out of him. Polycom and tele-presence are...
IVR is Booming
Voxeo acquired IMified this week. What is IMified? IVR for IM.XO's IVR service earned an award. (BTW, agents can team up with XO to sell IVR service as an overlay).Ifbyphone is all about IVR in the Cloud.ACD and IVR are...
It's Not the Technology, Stupid!
Jon Arnold writes, "This year's MetaSwitch Forum provided a host of proof points that service providers of all stripes can stay competitive so long as they deploy the right technology and have the right vision for serving their customers." Time...
Can UC Save You Real Dollars?
We hear a lot about Unified Communications today. UC this and UC that. Even Cloud Telephony and UCaaS. It's kind of crazy. The main buzz is around the savings from UC. If you have a distributed workforce, then Unifying on...
IT versus PBX
If a business is moving to UC, how does the decision get made on the platform?In many cases, the IT Administrator has some responsibility for the phone system (even if that means he calls the PBX vendor). When the IT...
What the Heck is UC and UD?
Talking to a channel exec this morning about UC. There isn't really a clear definition of UC. When you speak to UC companies like Altitude, the UC is about the contact center, first call resolution, and unified desktop. To me,...
Google Voice Ready to Launch
The blogosphere is all a-Twitter with the news of the re-launch of Grand Central as Google Voice. Read here for Google Voice is like Gmail for Voice Mail and here and TechCrunch for the break down of features. Highlights would...
Agents Need to Morph into a VAR
It is getting tough out there, as the news keeps repeating as nauseum.Businesses are laying off and closing. If you can maneuver in this environment, then opportunity awaits. No I haven't been drinking. Let's examine things.Layoffs means companies have to...
The Microsoft Response Point
At Voicecon, John at Aastra showed me the nifty new Asterisk based PBX that was just introduced. Aastra also offers Microsoft's Response Point PBX, the key system replacement for 5 to 50 employees. The MS RP system is about $2750...
