Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

technology

Why Do I Have To Give You That Info Again?

March 1, 2011

Speaking with Fonolo CEO Shai Berger and I were talking last night about Call Centers and the lousy customer satisfaction. All the M&A activity creates pockets of technology and data and apps that cannot integrate easily with other pockets of apps, systems, data.

For example, a customer calls an 800 number of a company that bought two companies - and integration is complete. Except it isn't. The company uses a couple of call centers to fulfill customer service.

ITEXPO Dinner Plans

February 3, 2011

So last night was the dinner gathering where I invite everyone to come have a Dutch treat meal with some great conversation. Last night was no different. Maybe this show should be known as the end to end communications solution show because when you are here you meet everyone who touches the space.

End users looking for deployment and install answers.

The Emergence of Cloud Telephony

February 2, 2011

So my panel this morning on Trends and Future of VoiP/Telco 2.0: the Emergence of Cloud Telephony with Cbeyond and Dialogic was standing room only. The slide deck is here:ITEXPO-East-2011-Emergence of Cloud Telephony.

We discussed the trend of SMB to move to the Cloud for not just Voice. We hit on deployment, security, Fax over IP, and benefits.

Changes in Customers, Changes in Attitude

January 30, 2011

In an article by Gary Kim, Matt Bramson, Inphonex chief marketing officer, sais some interesting things about telecom sales to SMB.

Bramson suggests that "People also increasingly are comfortable configuring their own solutions and are used to getting support from user communities. ...

Cox Business on Hosted PBX Roll Out

January 20, 2011

I recently interviewed Mike Bolognini, vice president of Cox Business and Hospitality Network in Las Vegas, about the planned rollout of Hosted PBX in Southern Nevada. Below are Mr. Bolognini's responses.

RAD: What is the biggest challenge you will face as you plan the rollout of Hosted PBX in Southern Nevada?

COX: The introduction of any new technology brings with it a learning curve.

UC is on the Rise: No Kidding

January 4, 2011

Image via Wikipedia

All the trends, lists, predictions are out now. Of course, UC is will see record growth and Cloud Computing too. No kidding! They are both in infancy (relatively speaking), so there is nowhere to go but up.

What's It Take to be a VoIP Winner?

December 13, 2010

What does it take to run a successful VoIP services company? According to Report Linker, "the biggest VoIP providers are ostensibly run-of-the-mill telecom companies. This means smaller providers must innovate and take the role of pioneers whose marketing strategy doesn't rely only on offering the lowest price, since that's a game they can't win."

Lowest price is about scale.

The Buzz on UC is Over

November 30, 2010

Gary Kim is writing about the buzz on UC being over. Last week, Gartner called UC a scam. Now Gartner is taking UC off the trend list for 2011. So has Frost & Sullivan.

UC Won't Last

November 24, 2010

I started working on a post last week I titled UC Won't Work. Today, there's a topic abuzz about how UC is a scam.

Speaking during a debate on unifiec communications at the recent Gartner Symposium in Sydney, analyst, Nick Jones, argued the case that unified communications is the "greatest scam since Ponzi", saying the technology had no clear definition. "I'll give you the real definition: Unified communications is the bundle of things a vendor wants to sell you," he said, according to NetworkWorld.

I have to concur. Everyone calls it something different.

8 Questions for Cloud Providers

November 22, 2010

I've done a couple of webinars lately for VAR's and Agents about the Cloud. I think that between SAAS and Cloud, vendors are forgetting that they are selling applications.

I think the disconnect right now is that Agents aren't comfortable selling apps. They aren't comfortable with many of the SAAS Providers.

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