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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

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Lessons from the Keynotes

March 25, 2011

At the Service Provider Summit, there were a number of keynotes. Here are the lessons that I took away.

Corey Potts of VoIP Innovations spoke about Sales Management. It is a challenge to manage salespeople if there are not processes in place.

Progressive Mobile Tracker

March 22, 2011

Image via Wikipedia

Progressive is pushing out an automobile tracker device called Snapshot. The device attaches to your car's diagnostic port and pushes data out via M2M. Consumers can log on to check out daily stats.

With Snapshot, Progressiveā€™s Pay As You DriveĀ® (PAYD) insurance program,
consumers can get a discount for insurance if they "drive less, in safer ways and during safer times of day". "Your driving snapshot includes the number of miles you drive, time of day you drive and how often you make sudden stops." Big Brother, anyone?

Progressive calls it a game changer.




Business is Change

March 19, 2011

Whenever I read a really good book, it takes a while because my head fills with thoughts of how this will help my clients (and my readers  Right now I am reading Evil Plans by Hugh MacLeod [affil link].


Success is Complex. It isn't simple.

Business is Change.


Thoughts on Deploying Cloud

March 7, 2011


In this 13 minute interview with Dale Frohman of The Frohman Group , we discuss Cloud Deployment in the business.

Deployment of Cloud services is much easier in the small business space (under 100 employees), because typically this is not a complex network infrastructure. The first hurdle to Cloud Deployment is the complexity of the network environment.

Some systems just can not be moved to a cloud platform.


Why Do I Have To Give You That Info Again?

March 1, 2011

Speaking with Fonolo CEO Shai Berger and I were talking last night about Call Centers and the lousy customer satisfaction. All the M&A activity creates pockets of technology and data and apps that cannot integrate easily with other pockets of apps, systems, data.

For example, a customer calls an 800 number of a company that bought two companies - and integration is complete. Except it isn't. The company uses a couple of call centers to fulfill customer service.

ITEXPO Dinner Plans

February 3, 2011

So last night was the dinner gathering where I invite everyone to come have a Dutch treat meal with some great conversation. Last night was no different. Maybe this show should be known as the end to end communications solution show because when you are here you meet everyone who touches the space.

End users looking for deployment and install answers.

The Emergence of Cloud Telephony

February 2, 2011

So my panel this morning on Trends and Future of VoiP/Telco 2.0: the Emergence of Cloud Telephony with Cbeyond and Dialogic was standing room only. The slide deck is here:ITEXPO-East-2011-Emergence of Cloud Telephony.

We discussed the trend of SMB to move to the Cloud for not just Voice. We hit on deployment, security, Fax over IP, and benefits.

Changes in Customers, Changes in Attitude

January 30, 2011

In an article by Gary Kim, Matt Bramson, Inphonex chief marketing officer, sais some interesting things about telecom sales to SMB.

Bramson suggests that "People also increasingly are comfortable configuring their own solutions and are used to getting support from user communities. ...

Cox Business on Hosted PBX Roll Out

January 20, 2011

I recently interviewed Mike Bolognini, vice president of Cox Business and Hospitality Network in Las Vegas, about the planned rollout of Hosted PBX in Southern Nevada. Below are Mr. Bolognini's responses.

RAD: What is the biggest challenge you will face as you plan the rollout of Hosted PBX in Southern Nevada?

COX: The introduction of any new technology brings with it a learning curve.

UC is on the Rise: No Kidding

January 4, 2011

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All the trends, lists, predictions are out now. Of course, UC is will see record growth and Cloud Computing too. No kidding! They are both in infancy (relatively speaking), so there is nowhere to go but up.
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