Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

telecommunications

The State of UC&C - Part 3

September 14, 2016

I have a lot of snippets on the UCAAS and UC&C space to share, in no certain order.

We have seen consolidation in the contact center space - ININ-Genesys and others. It isn't over yet. There are too many players in the marketplace, and for right this moment money is still cheap.

Freemium UCaaS by OnSIP

September 14, 2016

Contact Center Consolidation

September 7, 2016

Rumor was that Genesys was trying to buy Avaya's contact center business. Next thing you know, the announcement is that Genesys bought Interactive Intelligence for $1.4 Billion. The PR says that it will to Create the World's Premier Omni-channel Customer Experience Company. Last time I heard that was when NICE bought Incontact.

What Pain Does UCaaS Solve?

August 22, 2016

There is rarely actual discussion in LinkedIn Groups any more. If there are comments, they are undisguised pitches for companies. In this particular discussion, the reader can conclude that most people know very little about the market that they are in. Apparently, competitive analysis is not a high priority.

A Big Shift Coming to Telecom

July 5, 2016

Our sector of the marketplace - telecommunications - is about to undergo a change. Yeah, we have been in a shift for a good while, but more is coming.

We went from TDM to VoIP to Hosted PBX to UCaaS to UC&C.

We went from T1 to cable broadband to Gigabit.

UCaaS Tidbits #2440

July 5, 2016

SkySwitch has launched contact center-as-a-service (CCaSS) for its white-label resellers. [channel vision mag]

RingCentral Enterprise with Google for Work is a new partnership. It will chase (far) behind the Microsoft suite.

Services Partners Should Take a Look at

May 10, 2016

Been reading a bunch of press releases about feature announcements. Yawn! So I decided to poke around and see what services that are interesting for partners. I know you don't have time to look at everything, so here are a few.

What Channel Are You Watching?

April 25, 2016

One thing I have noticed: UCaaS sales overall are not accelerating. Gary Kim writes how it is becoming a commodity.

The VoIP services market is up 5% to $73Bn in 2015, says IHS. Residential makes up 62% of that.

Why Are You Calling Me?

April 21, 2016

Facebook Messanger is used by 900 million people in form or another (desktop, laptop, tablet, iOS, Android, Windows). Messenger already rolled out voice and video calls via the chat app. "Mark Zuckerberg announced that Messenger already made up 10 percent of all mobile VoIP calls globally," according to TechCrunch. Now you can "start a group VoIP audio call from any group chat." Conference calls started via group chat.

Musings on the Polycom Deal

April 18, 2016

So MITEL is getting bigger by buying Polycom. It had been rumored for weeks and now finally hits the news.

I wonder if Polycom saw the writing on the wall that the battle is going to come down to Microsoft versus Cisco? Motley Fool thinks that is why the OTT ITSP 3Some - 8x8, RC and Vonage - all had a bad day at the stock market.

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