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A Brief Talk with XO's Tom Gorey

December 27, 2010

Here's the last interview of 2010 with Tom Gorey, Vice President Channel Strategy & Development at XO Communications. Gorey is an active member of TCA. He and I have had a few chats this year about educating the Channel and its importance for the future of Agents and VAR's.

Posted in TCA, VAR, agents, channel, training, xo

Contract Termination Class

December 17, 2010

A mandatory webinar on ETF, Contract Termination and Shortfall Charges today. The ILEC starts out by blaming tariffs for the clunky processes that require Agents to spend so much time and effort every single move, add, change and even upgrade. (One question was, "Do you even want more revenue from the customer? [Because you don't act like it!]).

Posted in CLEC, FCC, agents, broadband, channel, mpls, telco, training

Why You Should Get Certified

November 30, 2010

Posted in TCA, VAR, agents, channel, telecommunications, training

Net-Head Talking Coming Up

September 7, 2010

At ChannelVision Expo, I will be presenting Bell-Head versus Net-Head. I have been discussing that here and in Internet Telephony magazine since January 2009. I will be touching on that in a session titled Upselling SIP Trunking at CVX, where we talk about SIP Trunking just being a stepping stone to the water fall of IP Communications. (You know that buzz word: UC?)

So this is draft one of the talk slides:

There is certainly still money to be made selling POTS, DSL, T1, and cellular services - commodities all of them - but to make money in the future will need to understand and embrace IP - Metro Ethernet, Waves, Hosted PBX, SAAS, UC, and everything CLOUD.

Posted in Internet, PBX, agents, apps, cloud computing, sip trunking, training, unified communications, voip

Sales Effectiveness Review

August 27, 2010

According to a study of IT executives by Forrester, only 15% of executives believe that their meetings with salespeople are valuable and live up to their expectations. Reasons given according to the report:

Business leaders (24%) don't believe salespeople are knowledgeable about their specific business.

Only 34% of buying executives said salespeople understand their roles and responsibilities.

Posted in agents, communications, sales and selling, training

How Long Can It Take?

August 26, 2010

Posted in agents, training

3 Reasons I Get a Rash from my Industry

August 23, 2010

Actually, I don't get a rash from the Industry but from a large portion of the people in my Industry.

There are so many changes happening right now - every where. Our Industry is experiencing so many factors: declining prices, hyper-competition, anti-competitive actions, forbearance, Net Neutrality, and so much more.

Agents are locked in their business model and don't want to step outside the comfort zone.

Posted in CLEC, FCC, Internet, PBX, agents, bandwidth, broadband, cableco, cellular, channel, cloud computing, duopoly, fiber, mpls, sales and selling, telco, telecommunications, training, voip, wireless, wireline

So You Want Agents to Sell Your Stuff

July 14, 2010

Many companies come to me for Channel Consulting. Either they have an Indirect sales channel that isn't working or they want to start using that free sales team called the indirect agent.

The Indirect Sales Channel has appeal because they don't have a recurring cost until they sell something. No salary, benefits, office furniture, lease, car allowance, cell phone, utilities, etc.

However, you do have to have Channel Management and Support.

You also have to choose your agents carefully. Having hundreds of agents is expensive to manage and Pareto's Rule applies everywhere.

Posted in Marketing, agents, channel, sales and selling, training

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