Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

unified communications

3 Reasons Most VoIP Providers Will Fail

July 29, 2015

There are about 2000 Hosted VoIP providers in the US (if you include ILECs, CLECs, RLECs and cablecos). They can't all win in the business market for at least 3 reasons.

I talk about Integration all of the time. Why?

Oh, the Promise of UC

July 24, 2015

"Research released by MDS noted that 75% of IT and telecom decision-makers were actively seeking to move towards a UC infrastructure sometime in the imminent future."[source: CV]

According to an Infoweek survey, "more companies are using Unified Communications than ever before, both premise-based and cloud-based solutions. In fact, the percentage of participants that have a UC solution increased from 38% to 44%, with another 25% planning on deploying a UC solution in the near future." [source]

Two problems with this research: (1) the term UC means nothing, so one person could be thinking Office365 and another is thinking a full blown UC platform from Unify or ININ.

2000 Players Have Less Than 40% of Market

July 21, 2015

There are approximately 2000 Hosted VoIP providers in the US. According to market research from Edgewater, "The majority of SMBs have not yet migrated to IP Communications. While adoption rates are higher in larger organizations, as high as 36%, adoption for smaller SMBs (< 100 employees) is less than 25%."

Vonage says only 15% of the SMB market has been penetrated by UCaaS.

Sales is Transitioning, Are Salespeople?

July 17, 2015

Insurance companies had to learn how to sell in today's marketplace, too. (See GapingVoid here.) It is the age of the smarter conversation.

Sales has to be about the business and its goals and outcomes. Otherwise sales cycles will increase and transition to IP and Cloud will stall.

Analysts' Views: Part 2

July 7, 2015

My buddy emailed me this morning about the "State of the UC Industry 2015: Experts Weigh In" piece. He asked why it was just about Cisco, Unify, ININ and Microsoft. It is interesting how no analyst report is all inclusive. I know there are 2000+ service providers, but it is the same 25 in every report.

A Brief About ANPI

May 29, 2015

ANPI is a telecom company privately held by 140 RLECs (rural local exchange carriers also called IOCs, independent operating carriers). I spoke with Mike Cromwell, ANPI Chief Sales Officer, earlier this week to get the background on ANPI and the CEO change.

This was a recent announcement: "The Board of Directors of ANPI Holding, Inc. and the Board of Directors of ANZ Communications, LLC regretfully announce that David Lewis has resigned as President of ANPI Holding, Inc. and CEO of ANZ Communications, LLC." This came a few months after other departures, including CMO David Byrd. Cromwell explained that for Lewis it was time to move on. After all, "Mr. Lewis was the founding CEO of ANPI, and has led the organization through a tremendous evolution over the last 19 years."

Edgewater-Metaswitch UC Study

May 29, 2015

I was on the Edgewater webinar yesterday where John Macario was presenting the Edgewater Hosted PBX/UC study data. Edgewater surveyed 1250 businesses about PBX, HPBX and UC. The data was good.

Metaswitch's Chris Carabello also presented.

Some Observations on UC&C

May 21, 2015

Just back from the Genband Perspectives15 show. Here are some observations I have around unified communications and collaboration (aka UC&C).

We act like everyone is a Knowledge Worker. That is hardly the case.

Did You Make It?

May 14, 2015

IHS Infonetics' Hosted Unified Communications Scorecard came out. I have to wonder how they score this. I know from my own work that I only discuss and write about companies and products that I know about. (It is why you are probably bored of hearing about EarthLink and HPBX companies.)

Where is the VoIP Market is Going?

May 11, 2015

I have been working on this post for a while. I even asked a couple of people in the industry where they thought the Hosted PBX market was going. A few said that integration was going to be important for customers to realize the full impact of Unified Communications. That is certainly true especially at mid-market and larger.

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