voip

Freeside's new CEO

February 8, 2010

Freeside Internet Services, Inc. is the company behind the open-source telecom billing system named Freeside. Peter Bowen was named President and CEO on January 1, 2010. Ivan Kohler steps down as president but remains as the chief architect for the software.

Posted in VAR, voip

Chasing the Points

February 3, 2010

Sometimes being an agent is embarrassing. There's the whole discussion on Phone+ about Ethics in the Channel. When I first got in the channel in 1999, I wouldn't do business in Miami, because you had to buy the business. Agents would pay up to 90% of the commissions back to the customer (or the customer's wife) to get the business.

Then there's the whole: I'm going with whoever gives me the most points.

Posted in PBX, TCA, agents, channel, commissions, sip trunking, voip

Comcast Buys NGT

February 3, 2010

Comcast goes deep into trunking and Hosted VoIP with the purchase of New Global Telecom (NGT). NGT has had a few business models. It started out as a wholesaler, providing the back-end softswitch for companies like AT&T and New Zealand Telecom. It then started selling partitions on the Broadsoft.

Posted in CLEC, broadsoft, cableco, mergers, sip trunking, voip

VoIP Via Affiliate

February 2, 2010

RingCentral has been selling their services via the affiliate marketing route for some time. LD.net built a big book of business through affiliate marketing. Now FreedomVoice has launched their affiliate network.

"The program offers affiliates the opportunity to sell three popular FreedomVOICE products: FreedomVOICE Toll Free Number Service (virtual phone system solution), FaxFreedom (an intuitive Internet faxing service), and AdTrakker (a real estate call capture system)."

Commission Junction is one of the portals for affiliate marketing.

Posted in agents, commissions, telecommunications, voip

SayHired at Startup Telephony Camp

January 29, 2010

Screening candidates that send in resumes is a tedious task. I get to do that when my clients are hiring new salespeople. It's a time-consuming task. Really, resumes don't mean anything because how many aren't embellished?

Anyway, at the 1st Startup Telephony Camp which Larry Lisser ran, we had a chance to hear from 4 start-ups - SayHired, Close Haul Communications, Fonolo, and Pebb.ly.

So I know of a few companies looking for marketing, sales and channel people.

Posted in Web 2.0, voip

Winning the Battle for SMB VoIP

January 25, 2010

We had a "winning" panel at ITEXPO last week in Miami Beach discussing How do service providers win over the SMB space with their VoIP offerings?

You can see the slides below. It was mainly a discussion about how VoIP providers sell to small business (about the 8-15 line space) the Hosted PBX service. While some of it is cost savings, I am seeing more and more small businesses (2-99 employees) ask about call quality and service reliability instead of price. That's the smart thing. Feedback welcome.

Winning the Battle for SMB VoIPView more presentations from RAD-INFO, Inc..

Posted in PBX, VAR, sip trunking, unified communications, voip

Google VoIP

January 4, 2010

Tom Keating has a blog post about Google's VoIP Plans. (Cue the Dr. Evil laugh). What Google is trying to do, according to Google VP of Product Management, Bradly Horowitz's hints at their future roadmap when he said, "What we're trying to do with telephony is give people a seamless experience that frees up their telephony communication from the silos where it's lived for the last decade. Voicemail, my contacts, all of those things have been segregated from the rest of my Web experience.

Posted in email, telecommunications, unified communications, voip

Why You Are Going to Need The Channel

December 22, 2009

Hello, VoIP Providers. How are the sales going on your Hosted PBX? I'll bet you are selling SIP Trunking -- at a savings on regular PRI pricing, right? Nice. Lower the revenue while fixed costs increase.

Posted in PBX, VAR, agents, channel, sip trunking, voip

Why is selling Hosted PBX so hard?

December 3, 2009

Talking with VoIP Providers most are just selling SIP Trunking. Why do I say Just? Where's the value in that? PRI replacement service while shaving revenue off the customer bill is the reason that the telco industry is sinking.

Posted in PBX, sales and selling, unified communications, voip

Intelliverse Shifting Focus

November 30, 2009

Intelliverse is shifting its business focus away from Hosted PBX to other voice services. Intelliverse used to be called Voice.com. I think they are going back to basics. Conferencing, network messaging, and IVR.

If they thought they were leaving a red ocean (Hosted PBX) for a less competitive sector, I think they are mistaken. XO, Ifbyphone, Voxeo and others are in the Hosted IVR space. There are other companies that sell communication services as a service. And there are many companies in the conference space, including many free conference services.

I don't yet know what will happen to the agent channel.

Posted in agents, communications, conferencing, telecommunications, voip

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