Peter : On Rad's Radar?
Peter

On Rad's Radar?

| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Web 2.0

Zero Moment of Truth

October 31, 2011

I hit up the newest gastro pub last night. It's been open about 4 days. There were zero search results on Google about them. Just a flash-based website.

Posted in Internet, Marketing, Web 2.0

Craig's Lifetime of Customer Service

June 15, 2011

Craig Newmark of craigslist spoke at the CoolTech event in Tampa last Friday. It was a good speech from a nerd with a dry sense of geeky humor. (Not everyone got it.) He was doing his best to "simulate social behavior", he said. He had 3 themes that he repeated throughout the talk (that's kind of my style of speaking, too): Customer Service, Doing what's Right, and the Common Good.

Posted in Internet, Web 2.0, off topic, politics, privacy, social network, technology, twitter
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Mobile Coupons With Haneke Design

May 6, 2011

Jody Haneke runs an interactive agency that specializes in user design for the mobile/tablet/desktop app space. Haneke Design has worked with HP and the St. Pete Times (on an iPhone app for things to do). I got to speak to him about AT&T's attempt to take on Groupon, the "Shop Alerts by AT&T," an opt-in geo-fenxing service that would text you deals at retailers near where you happened to be at the moment. (Basically, mobile coupons and social coupons). Haneke believes that mobile coupons will have to be developed from the customer experience, not the corporate view point. Listen in for the insight.

Posted in Marketing, Web 2.0, apps, cellular

The Inexpensive Cloud

April 21, 2011

Image via Wikipedia

Amazon Web Services including EC2 is down today. When Gmail has any failure my twitter stream goes nuts. Facebook collapses often.

There is one thing people should keep in mind: Building Resiliency and Survivability into a Cloud Platform is not cheap.

For Agents, used to selling TDM with five nines reliability, moving to VoIP with less than that will be a shock, especially when they find out after the first outage.

For VAR's, who have been running their own servers, and like visitors to  Vegas who tell me they are up money, will tell you about never having any down time, moving customers to the Cloud, where you lack control and transparency, will be unsettling.
Posted in VAR, Web 2.0, agents, apps, cloud computing, data center, disaster recovery, outage, saas, technology, training, voip

IBM's New(er) Strategies

March 29, 2011

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At IBM's Lotusphere this year (Feb. 1), IBM rolled out strategies for Cloud and Social Media.

IBM identified 5 ways that partners could benefit from the Cloud. They are as follows:

Cloud Application Providers - deliver business apps via a subscription model through the cloud such as SAAS Cloud Builders - design, build and manage clients’ cloud needs, typically integrating with existing infrastructure. Cloud Infrastructure Providers - provide a public cloud infrastructure or Platform as a Service (PaaS) on which app can be hosted. Cloud Services Solution Providers - resell multiple public cloud services and offer complementary services such as training and integration. Cloud Technology Providers - provide the tools, services, and technologies, such as cloud management, billing metering and monitoring — that help clients use the cloud more effectively.

These are ways for VAR's to stay in the business of providing applications and associated services.

According to some PR sent my way, " IBM is the largest consumer of social technologies. As a company, IBM takes social networking seriously - to develop products and services, to enable sellers to find and stay connected with clients, to train the next generation of leaders, and to build awareness of Smarter Planet among clients, influencers and other communities.

Posted in VAR, Web 2.0, broadsoft, cloud computing, communications, conferencing, hosted uc, im/chat, linkedin, saas, smb, social network, twitter, unified communications

Thoughts from Social Fresh

February 24, 2011

Social Fresh Tampa was this week but I only attended the final panel on Day 2. Justin Levy (now at Citrix) resonates with me. Zena Weist of H&R Block did not. Paula Berg formerly at Southwest Airlines, now with Linhart PR shoots straight.

Posted in Marketing, Web 2.0, linkedin, social network, twitter

8 Questions for Cloud Providers

November 22, 2010

I've done a couple of webinars lately for VAR's and Agents about the Cloud. I think that between SAAS and Cloud, vendors are forgetting that they are selling applications.

I think the disconnect right now is that Agents aren't comfortable selling apps. They aren't comfortable with many of the SAAS Providers.

Here's the scenario: Agents sell telecom services for licensed companies, most of whom are public. And all agents have heard or know someone who was burned on commissions from companies they know.

Posted in Web 2.0, agents, apps, backup, cloud computing, compliance, data center, disaster recovery, saas, sales and selling, technology
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Basically The Cloud is

November 2, 2010

Basically, the Cloud is here. But then it has been for a while. The Cloud has been around a while. We used to use it to describe the Internet.

Posted in Internet, Web 2.0, apps, cloud computing, technology

How Do They Avoid Being Just the Dumb Pipe

February 11, 2010

On LinkedIn there was a question in the Telecom Executives Business Network group: "How can a Telco Service Provider value chain defend itself from the attack by the emerging "Cloud" services? My understanding is that the emerging "cloud" services remove value-add and differentiation from the Telco service providers which are cornered to act just as the bit-stream providers (especially for the retail market)."

My answer to that was as follows:

Most telco carriers worry about becoming a Dumb Pipe. Isenberg told them this would happen. They fired him instead of listening. All the value is in Layer 1 or Layer 7.

Layer 1 in owning the network and delivering fast Internet bandwidth.

Posted in Internet, Web 2.0, apps, bandwidth, broadband, cloud computing, linkedin, telco, wireline

SayHired at Startup Telephony Camp

January 29, 2010

Screening candidates that send in resumes is a tedious task. I get to do that when my clients are hiring new salespeople. It's a time-consuming task. Really,  resumes don't mean anything because how many aren't embellished?

Anyway, at the 1st Startup Telephony Camp which Larry Lisser ran, we had a chance to hear from 4 start-ups - SayHired, Close Haul Communications, Fonolo, and Pebb.ly. 

So I know of a few companies looking for marketing, sales and channel people.

Posted in Web 2.0, voip
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