6 result(s) displayed for call recording (1 - 6 of 6):

eDiscovery, FRCP and call recording

 Electronic records discovery is a major burden that has been placed squarely on all businesses. Through the Federal Rules of Civil Procedure (FRCP), businesses of any size are required to provide all electronic records related to a suit or face... Full Story

Posted on February 9, 2010 1:07 PM

An Interactive 2010

My company has been focusing a lot of effort on developing an integration, multi-channel communications strategy for 2010. We firmly believe that our marketplace consists of individuals who each may prefer IM, web searching, social media, blog, email, telephone and... Full Story

Posted on January 31, 2010 12:36 AM

Call recording drives $1.8M sales increase

In the Sept. 14th issue of InformationWeek it is reported that CUNA Mutual Group identified a key barrier to sales conversions in their call center: requiring forms be signed and mailed into their processing center in order to complete the... Full Story

Posted on September 23, 2009 7:09 PM

Using the megaphone of social networking

Word of mouth has more outlets than ever before. People communicate with each other using tools like blogs, microblogs, social networking sites, text messaging and others. All this on top of traditional medium for communications such as telephone calls, letters... Full Story

Posted on August 4, 2009 11:56 AM

Making healthcare more efficient

I received this note from a customer of ours this week, Charlene Burgett, Administrator for North Scottsdale Family Medicine. I just have to tell you of my recent "win" and [our voice document system] made it happen!  Just last week, I... Full Story

Posted on July 2, 2009 10:58 AM

Call recording and social media applications

Social media in the enterprise is a frequent topic these days. In my opinion the conversation is normally too narrow as it should include UC and VoIP in addition to the methods of interacting made famous by the likes of... Full Story

Posted on April 8, 2009 8:08 PM