customer retention tag
3 result(s) displayed for customer retention (1 - 3 of 3):
How to value happy customers
Isn't selling shoes one of the oldest retail sectors on the planet? There has been a village cobbler since the beginning of recorded history, right? So how does an online shoe retailer build up its business to be worth over $900M... Full Story
Posted on August 12, 2009 3:28 PM
Serving customers in the consumer services industry
Maintaining high customer satisfaction levels in consumer services can be quite daunting. The first experience is typically a phone call to check prices, determine availability and schedule service. Then, an employee with little or no direct supervision will go onsite... Full Story
Posted on February 10, 2009 7:57 PM
Strong growth in IPCC market
The findings reported in the recent Infonetics study on IP Contact Centers are significant. The global IPCC market will finish 2008 up 37% over 2007 according to the report as quoted on TMCnet:http://www.tmcnet.com/channels/voip-contact-center/articles/48064-ipcc-market-finishes-2008-strong-expects-slower-growth.htmThis can be taken in a number of... Full Story
Posted on January 6, 2009 10:50 AM
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