4 result(s) displayed for customer service (1 - 4 of 4):

An Interactive 2010

My company has been focusing a lot of effort on developing an integration, multi-channel communications strategy for 2010. We firmly believe that our marketplace consists of individuals who each may prefer IM, web searching, social media, blog, email, telephone and... Full Story

Posted on January 31, 2010 12:36 AM

Using the megaphone of social networking

Word of mouth has more outlets than ever before. People communicate with each other using tools like blogs, microblogs, social networking sites, text messaging and others. All this on top of traditional medium for communications such as telephone calls, letters... Full Story

Posted on August 4, 2009 11:56 AM

Serving customers in the consumer services industry

Maintaining high customer satisfaction levels in consumer services can be quite daunting. The first experience is typically a phone call to check prices, determine availability and schedule service. Then, an employee with little or no direct supervision will go onsite... Full Story

Posted on February 10, 2009 7:57 PM

Strong growth in IPCC market

The findings reported in the recent Infonetics study on IP Contact Centers are significant. The global IPCC market will finish 2008 up 37% over 2007 according to the report as quoted on TMCnet:http://www.tmcnet.com/channels/voip-contact-center/articles/48064-ipcc-market-finishes-2008-strong-expects-slower-growth.htmThis can be taken in a number of... Full Story

Posted on January 6, 2009 10:50 AM