quality assurance tag

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Contact center roots

I constantly feel tension between the sophisticated needs of the contact center and the demand for simplicity from the rest of the business in this sector. It's easy to be pulled too far in either direction and leave a significant portion... Full Story

Posted on June 23, 2009 9:04 PM

Strong growth in IPCC market

The findings reported in the recent Infonetics study on IP Contact Centers are significant. The global IPCC market will finish 2008 up 37% over 2007 according to the report as quoted on TMCnet:http://www.tmcnet.com/channels/voip-contact-center/articles/48064-ipcc-market-finishes-2008-strong-expects-slower-growth.htmThis can be taken in a number of... Full Story

Posted on January 6, 2009 10:50 AM

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