satisfaction tag
2 result(s) displayed for satisfaction (1 - 2 of 2):
Customer satisfaction can drive survival
As Congress and the White House debate the fate of car dealers across the country (recent Detroit Free Press article) it has me thinking why this is one of the first issues dealt with by the auto makers. True, more... Full Story
Posted on July 22, 2009 7:56 PM
Serving customers in the consumer services industry
Maintaining high customer satisfaction levels in consumer services can be quite daunting. The first experience is typically a phone call to check prices, determine availability and schedule service. Then, an employee with little or no direct supervision will go onsite... Full Story
Posted on February 10, 2009 7:57 PM
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