March 2011 Archives

Hi folks

Continuing on with a series of blogs on UC and managed services, Elizabeth Klingseisen is back with a blog  discussing critical success factors for outsourcing.

Three factors are crucial in making outsourcing a success: smart sourcing, due diligence and strategic risk partnerships.

With pressure still on both the top and bottom line, IT professionals are finding it harder than ever to walk the tightrope of operational efficiency versus building for growth. But despite continuing economic challenges, the world of IT innovation has proved fertile ground over the past few years with growing momentum and maturity around solutions such as cloud computing, fixed-mobile convergence (FMC) and unified communications.

Today we are fortunate to have Elizabeth Klingseisen who is contributing another blog on the topic of UC adoption through managed services.

Are you asking yourself where you should start your unified communications and collaboration (UCC) project? Should it be the voice platform, the desktop or the presence application?

Expertise in converged communications across traditionally siloed telecom and IT management is difficult to rapidly and economically acquire and maintain, particularly if it includes multi-vendor best-of-breed solutions.