Alan Percy : The SIP Invite
Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.

March 2009

You are browsing the archive for March 2009.

Discussion with Bruce Mazza on SIP-enabled Distributed Enterprises

March 23, 2009

AudioCodes has been working closely with Avaya for a number of years and as part of our exhibition at VoiceCon Orlando next week, I've invited Bruce Mazza, Director of Branch Solutions at Avaya to present during our AudioCodes / ScanSource Solutions Theater.  Avaya's Branch Office solution leverages SIP to connect remote branch offices to regional offices, which reduces operating costs for banks, insurance, retail and government customers that frequently have dispersed remote offices.

AP: Bruce, thanks again for joining us in Orlando. What's the title/topic of your presentation?

BM:  "Distributed Enterprises -Reduce Operating Costs and Maintain Reliability"   AP: How does the Avaya application help enterprises in this difficult economy?    

BM: The joint solution from Avaya and AudioCodes will help medium and large businesses with many small branch office locations to reduce the cost of deploying and managing communications by centralizing trunking access and reducing monthly fees, reducing inter-enterprise long-distance fees by running voice over the customers WAN, centralizing management to reduce overhead costs, all while increasing branch user productivity through value-added UC applications.   Since the solution is survivable with the AudioCodes SAS capability matched with Avaya's SIP 96xx phones, branch office users can have the assurance of business continuity.   AP: What will this solution mean to VARs that service companies with remote branches?  

BM:  VARs will enjoy the opportunity to address medium and large enterprises with a full complement of branch solutions from Avaya, and to address the very small branches that are so prevalent with the survivable SIP branch solution from AudioCodes and Avaya.  Opportunities exist for product sales in Data Centers, and Branches, as well as services to design, build, and deploy customers branch networks.   AP: What about the Avaya strategy is different from before the economy went sour?   

BM: Frankly, we had planned to introduce this solution before the economy went sour. Now customers will be even more compelled to implement the solution to gain the OPEX savings.   AP: Share with us who would get the most out of your presentation at VoiceCon?    

BM: I believe IT Manager, Telecom Directors and CIOs of companies that numerous remote branches would find the session very helpful.      AP :Where would someone learn more about the Avaya Branch Office solution?    

BM: We'll have information at both the Avaya and AudioCodes booths with live demonstrations that can be seen by attendees.
Bruce's presentation is scheduled for Tuesday, March 31st at 2:00 PM EDT in the AudioCodes / ScanSource Solutions Theater within booth #931.

Did I mention that by attending you can win one of 14 iPod Touch PM3 players that we are giving away?

Interview with Rick Q. Chin @ Interactive Intelligence

March 19, 2009

Another interesting presenter and topic that I am looking forward to at the AudioCodes / ScanSource Solutions Theater at VoiceCon Orlando is Rick Q. Chin from Interactive Intelligence.  AudioCodes has been working with Interactive Intelligence since the very earliest days of their Customer Interaction Center, one of the premier SIP-based contact center solutions on the market.

AP: Rick, what's the title/topic of your presentation? 

RC: The presentation I'll be bringing is 'Improving the Customer Experience with CIC' and it discusses how to help companies win and keep customers

AP: How does Interactive Intelligence CIC help enterprises in this difficult economy? 

RC: Increases efficiency, effectiveness, and utilization of resources, improves customer service and increases customer satisfaction, provides lower operating and ownership costs

AP: Is there an opportunity for Value Added Resellers (VARs) that would be at the event to leverage with your solution? 

RC: Absolutely, Yes they would get a lot from my presentation.

 AP: What about the Interactive Intelligence strategy is different from before the economy went sour? 

RC: Focusing on communicating the value and high ROI of our completely line of applications, unique truly all-in-one product, and the higher productivity and effectiveness it provides vs.

Interview with Bill Miller at Digium

March 18, 2009

I'm very much looking forward to the upcoming Solutions Theater and iPod Give-away we are hosting at VoiceCon later this month.  As part of this series of presentations on SIP applications, we'll be joined by Bill Miller, Vice President of Product Management for Digium.  Bill brings a wealth of experience and knowledge on both IP-PBX solutions and open source to the stage.  Bill was kind enough to share with me some thoughts on his upcoming session: 

AP: Thanks again for presenting in the upcoming Solutions Theater at VoiceCon.  Can you give us a sneak peek at the topic of your presentation?

BM: My session is titled "Open Source Alternatives in a down economy"

AP: Please share with us how Digium|Asterisk and open source solutions help enterprises in this difficult economy?

BM: The business case for open source and open source based solutions is compelling for both business and technical reasons. We will explore why the momentum is not just building daily, but there are proven solutions, case studies and growing list of enterprise class solutions.

AP: How can Value Added Resellers (VARS) best leverage Digium|Asterisk?

BM: VARs are adopting alternatives to traditional telecom solutions at alarming rates. The ability to leverage experience already gained from traditional telephony solutions, the new emerging models provides new channels of revenues, new pipelines of opportunities and many alternatives to build custom telephony solutions to grow faster than the market. price conscious users want to kick the tires and understand open source today.

AP: Who would get the most out of listening to your presentation?

BM: Resellers and enterprises or all sizes

AP: Bill, where would someone learn more about your Digium Open Source solutions?

BM: The Digium booth is #1328 here at VoiceCon and our web site is

Interview with Joel Maloff @ BandTel

March 11, 2009

 As noted in yesterday's post about VoiceCon, our opening speaker in the AudioCodes / ScanSource Solutions Theater will be Joel Maloff, Vice President of Marketing for BandTel.  BandTel is a pure SIP Trunking service provider that utilizes AudioCodes gateways to connect their services to end-customer TDM PBXs or other equipment.  Joel was kind enough to spend a few minutes with me yesterday, providing a preview of what to expect in his presentation at VoiceCon.

AP: Can you share with us the title and topic of your presentation?

JM: Sure, the title is 'SIP Trunking - Ready for Prime Time '

AP: How does SIP Trunking help enterprises in this difficult economy?

JM: SIP trunking has two immediate benefits for enterprises, especially in light of economic conditions. The first is the ability to broaden an enterprise's reach via the use of remote local telephone numbers. For example, an enterprise that is forced to consolidate and close down physical locations can retain those telephone numbers and have them ring into one or more centralized facilities. In this way, local identification is retained, operations are consolidated, and costs can be dramatically reduced.

Learn about SIP Applications - Win an iPod Touch?

March 10, 2009

Want a really good shot at winning a free iPod Touch?  If you are headed to VoiceCon in Orlando later this month, you should definitely read on...

AudioCodes has joined forces with ScanSource Communications at this upcoming VoiceCon in Orlando and as part of the exhibition, we are hosting a "Solutions Theater and Pavilion" in our expanded booth #931.  We are thrilled to have pulled together 14 industry leaders that will deliver a series of presentations that focus on SIP-based applications that help end users and VARs deal with this difficult economy.  

Now for the really cool part: After each presentation, AudioCodes and ScanSource Communications is giving away an iPod Touch to one of the lucky audience members.  (Rules for the drawing will be posted in the booth)

VoiceCon Orlando 2009 Solutions Theater Presentation Schedule At Booth #931   Monday, March 30, 2009 Time Presenter Topic 4:00 PM BandTel Joel Maloff
Senior Vice President of Sales and Marketing SIP Trunking 4:30 PM CTI2 Erez Marom Unified Communications   Tuesday, March 31, 2009 Time Presenter Topic 1:30 PM AudioCodes Alan Percy Director, Market Development IP Communications -
An Opportunity in a Down Economy? 2:00 PM Avaya
Bruce Mazza Branch Office Solutions 2:30 PM The VIA Group Jeff Stillings Microsoft Office Communicator 2007 3:00 PM Genesys Charles Lee      Sr. Product Marketing Manager Empowering enterprise-wide customer service     3:30 PM Atlantic Communications Michael Light Hosted Solutions (Cosmocom) 4:00 PM Digium Bill Miller VP Product Management Asterisk Open Source Solutions   Wednesday, April 1, 2009 Time Presenter Topic 1:30 PM Brian Cuppett ScanSource Comm. ScanSource Communications 2:00 PM Strategic Products and Services (SPS) Mike Taylor, CTO Avaya Branch Office Solutions   2:30 PM Interactive Intelligence Rick Q. Chin Manager, Solutions Marketing Improving the Customer Experience with CIC 3:00 PM EUS Networks Robert Campozano CEO Asterisk Solutions on Mediant 1000 OSN 3:30 PM Sagem-Interstar TBA Enterprise Fax Solutions 4:00 PM Enabling Technology Steve Bruno Deploying Microsoft Office Communicator   See you in Orlando!

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