Alan Percy : The SIP Invite
Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.

June 2011

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Celebrating 10 Years of SIP Collaboration

June 1, 2011

This last week I had the opportunity to spend the week with Interactive Intelligence and 500+ of our joint customers at the Interactive User Forum in Indianapolis.  Interactive will always have a special place in my heart, as they were one of the first companies to "get it" by integrating SIP into their contact center solution Customer Interaction Center. 

It all started roughly 10 years ago with Interactive Intelligence selecting the AudioCodes TP-260 PCI boards.  This allowed the current (at the time) architecture using H.100 TDM switching to stream voice out to IP Phones that would reside on contact center agent desktops. 

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