Alan Percy : The SIP Invite
Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.

November 2011

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Call Recording and UC - the missing Lync

November 29, 2011

Many vertical markets have requirements to record and retain their interactions with customers and clients.  Financial service brokers and agents need to take telephone orders from their clients and keep a record of the call to resolve any potential disputes.  Medical staff need to record doctors orders, protecting both the doctor and the hospital staff.  This type of recording a not an option, but a mandated compliance issue that has blocked potential deployment of Unified Communications in these markets. 
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