Alan Percy : The SIP Invite
Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.

April 2012

You are browsing the archive for April 2012.

Social Media v Corporate Culture

April 25, 2012

Earlier today, I sat through a webinar titled "Social Media and the Law", a discussion on the laws that effect social media.  Much of it was pretty predictable - stories of employees leaking information, brokers

Image via CrunchBase

promoting stocks, sexual harassment, etc.  As with email and instant messaging, people seem to have a tendency to type first, then think.

An article in today's USA Today also discusses the hazards of Tweeting first, then doing the fact checking second.  

Back to the webinar:  the event was hosted by a company that offers "social media management" software, allowing companies to review, approve and track virtually all social media postings by employees. 

Is it You or Your Answering Machine?

April 16, 2012

As humans, we can tell the difference right away - usually.  I'm not sure about you, but more than once I've called someone, then started chatting with what turns out to be their voice mail or answering machine.  Feeling fooled, I usually stammer through leaving a message, often forgetting why I called in the first place.

If you think about it, what are the tips that we hear when calling someone that tell us that they answered and said "hello" vs. voice mail? 

Why are we talking about UC Video?

April 12, 2012

Having just returned from Enterprise Connect and seeing display after display showing large video "immersion" experiences, I am impressed with the technology.

However, earlier in February I visited an end-customer of ours for a case study interview. During our tour, the interviewee was very insistent that we stop and see his new video conference room. Was it an integrated Tanberg, Polycom or other video solution?

UC Migration - Moving off the PBX?

April 9, 2012

This last week, I spent quite a bit of time getting ready for this month's webinars titled "Moving off the PBX?", part of our UC Migration series.  In preparing, we've had many internal discussions about the criteria and goal of moving to a pure Lync environment and unplugging the PBX.

While no one set of rules can encompass all the criteria needed to make the decision, a few common issues come to mind:

What is the current investment in the existing PBX?  Is it under contract?  Paid for and ammortized?
Is the PBX relatively current or is it far behind on software versions?
Are there any special applications that organization is using? 

Emergency Calling and E911 with Lync

April 4, 2012

During this last week, I did an interview with my friend Doug Green for his Lync Special Report.  Here's a "trimmed" transcript of our discussion:

DG: What new solutions from AudioCodes should we expect to see for Microsoft Lync and other Unified Communications efforts?

AP: A new area that we’ve recently introduced solves E-911 emergency response challenges for enterprises with support for Emergency Location Identifier Number (ELIN).

DG: What are the challenges with E-911 in enterprises?

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