Call Recording and UC - the missing Lync

Alan Percy : The SIP Invite
Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.

Call Recording and UC - the missing Lync

Many vertical markets have requirements to record and retain their interactions with customers and clients.  Financial service brokers and agents need to take telephone orders from their clients and keep a record of the call to resolve any potential disputes.  Medical staff need to record doctors orders, protecting both the doctor and the hospital staff.  This type of recording a not an option, but a mandated compliance issue that has blocked potential deployment of Unified Communications in these markets.  Because of the complex architecture and flexibility of UC solutions and Microsoft Lync, there has not been an easy way to record all of the voice conversations all of the time.

Full-time compliance recording is very different from the client-based recording found in the Microsoft Lync client.  The client recording is initiated by the user and records the conversation on the client PC.  This puts the burden of both activation and storage on the user (which is unlikely to maintain regular usage).   Full-time compliance recording is usually done in the data center, tied in tightly to the core of the network where storage is centralized and plentiful.  Full-time recording is also initiated automatically by the call-control engine.

The challenges of full-time compliance recording has been overcome with today's announcement of the certification of AudioCodes SmartTAP for Microsoft Lync.

With AudioCodes' SmartTAP, partners and businesses can now integrate a compliant recording in their Lync deployments, resolving the need for recording and broadening their addressable markets to include financial and health care sectors.

Learn more about call recording and it's use in Lync deployments or visit AudioCodes at the upcoming ITExpo East 2012 held in Miami.  AudioCodes will be exhibiting in booth #607 and presenting on a number of topics at the event, sharing this new recording and other Lync solutions at the event.

Feedback for Call Recording and UC - the missing Lync

Leave a comment

Featured Events