Contact Centers - Expanding and Saving with SIP Trunking

Alan Percy : The SIP Invite
Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.

Contact Centers - Expanding and Saving with SIP Trunking

VXI Logo Final 200x100.jpgSay you manage a global contact center business - offering valuable customer contact services to a range of companies.  One of those companies offers you an opportunity to dramatically expand your business with them, but where do you find the educated and hard working employees to staff your expanded contact center?
We just wrapped up publishing a very intriguing customer case study with VXI Global Solutions, a business process outsourcing firm based in Los Angeles that was facing that exact challenge.  How did they expand their workforce in a cost effective way?  Their plan calls for opening new facilities in Nevada, Texas and Ohio giving them access to the staffing, but how do you connect these new employees to the contact center in a cost effective manner?   SIP trunking from IntelePeer to the rescue!

To learn more, you can read the entire VXI Global Solutions case study and learn how VXI integrated SIP Trunking from IntelePeer into their existing Avaya predictive dialer with an AudioCodes Mediant 3000 Media Gateway.

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Feedback for Contact Centers - Expanding and Saving with SIP Trunking

1 Comment

Sip trunking is a very cost effective way to save money. Some customers or businesses are scared that it will affect call quality when if fact it may be better than what they previously had. We use Nextiva's sip trunking service and they seem to do much better than our previous provider

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