Another interesting presenter and topic that I am looking forward to at the AudioCodes / ScanSource Solutions Theater at VoiceCon Orlando is Rick Q. Chin from Interactive Intelligence. AudioCodes has been working with Interactive Intelligence since the very earliest days of their Customer Interaction Center, one of the premier SIP-based contact center solutions on the market.
AP: Rick, what's the title/topic of your presentation?
RC: The presentation I'll be bringing is 'Improving the Customer Experience with CIC' and it discusses how to help companies win and keep customers
AP: How does Interactive Intelligence CIC help enterprises in this difficult economy?
RC: Increases efficiency, effectiveness, and utilization of resources, improves customer service and increases customer satisfaction, provides lower operating and ownership costs
AP: Is there an opportunity for Value Added Resellers (VARs) that would be at the event to leverage with your solution?
RC: Absolutely, Yes they would get a lot from my presentation.
AP: What about the Interactive Intelligence strategy is different from before the economy went sour?
RC: Focusing on communicating the value and high ROI of our completely line of applications, unique truly all-in-one product, and the higher productivity and effectiveness it provides vs. higher ownership and overhead and piecemeal solutions from the competitors.
AP: Who would get the most out of listening to your presentation?
RC: A range of executives, Call Center Managers, Disaster Recovery Officers would get the most from the presentation, but we hope others will stop by to hear about improving customer care.
AP: Where would someone learn more about your solution?
RC: They can visit www.inin.com or give us a call at 800-267-1364
Rick's presentation is scheduled for Wednesday, April 1st at 2:30 EDT in the AudioCodes / ScanSource Solutions Theater in Booth #931. Stop by and you could win an iPod Touch!