Alan Percy : The SIP Invite
Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.

Genesys Bought Altocloud Because AI is the Future

Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO Barry O'Sullivan.We...

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The Rise (Again, and again, and again) of Edge Computing

Where computing power resides is like a sin wave.  Just ebbs and flows from being centralized to being on the edge.  When...

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WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

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EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

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Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

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Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

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CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

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Webinar on leveraging SIP in the Contact Center and win a Garmin Navigator!

September 21, 2007

For those of you that have been following our "Break Free" campaign, you'll know that last month we launched our series of webinars and whitepapers on how SIP can be leveraged in a range of enhanced applications.  Our plan is to show how a number of common applications are built using SIP and MSCML to control media server and media resources.  This month we are going to take a closer look at the IP Contact Center.

Building Applications with SIP - the IP Contact Center

The legacy call center has gone through a metamorphosis, emerging as the IP Contact Center which replaces the PBX and separate IVR and ACD systems and merges email and instant messaging into a new architecture that integrates these functions, leveraging Voice over IP technologies.

Recap and thoughts on Internet Telephony

September 13, 2007

I'm back in the office and as promised, thought I would share some observations from this week at Internet Telephony.  While I spent most of my non-meeting in the IP Communications Conference - Conferences SIP sessions trying to get a pulse on where the attendees and vendors were with the current state of SIP.  A few observations:

Security - it is just starting to hit everyone that for the dream to come true of distributed enterprises, work at home agents, and other applications that will realize the flexibility of SIP - security will be huge. 

Travels to LA for Internet Telephony

September 10, 2007

iPhone Shame?

September 7, 2007

I had an interesting experience today at lunch - for the first time since the new shiny iPhone was released, I saw someone exhibit "iPhone Shame" - that's the realization that in their rush to get the newest cool gadget, they really did overpay for their phone.  And even the manufacturer agrees!

This is how it goes:  Someone at the table notices the new iPhone and says "hey is that the new iPhone?".  The previously-proud owner says "yea" and pushes it under a napkin while everyone at the table thinks "boy I hope that poor sucker gets his $100 rebate"

Still getting ready...

September 6, 2007

Most of us are headed to LA on Sunday and time is running out for those last minute presentation preparations.   This week has included a flurry of conference calls with the various panelists, making sure that our logistics and presentations are ready.

I'm real excited about the session we are preparing on SIP Trunking:

SIP-04: “SIP Trunking From 10,000 Feet”

Getting ready for Internet Telephony

August 27, 2007

With less than two weeks until Internet Telephony, we here at AudioCodes are putting the final touches on a number of interesting and informative sessions and we'd love to see you participate:

“SIP Trunking From 10,000 Feet”
Speaker: Alan D. Percy, Director of Business Development, AudioCodes.
Session Code:SIP-04
Date: Monday 9/10/07
Time: 12:30-1:15pm   “AudioCodes Executive Showcase - Taking your application to the next level”
Speaker: Alan D. Percy, Director of Business Development, AudioCodes.

What happened to Skype?

August 23, 2007

By now, everyone who cares has heard about the Skype outage (see: Skype Outage Article).  This is not another blog entry about reliability, peer-to-peer vs. centrally managed applications or about Skype's twisted use of other's PCs for their infrastructure.  Instead this is a discussion about popularity.

SIP Trunking - What Challenges Lie Ahead?

August 22, 2007

Interview on VoIP Blog -

August 13, 2007

Video Telephony or Video Services

August 3, 2007

This last week I've been doing some reading and discussing with others the role that video will play in our daily lives and communications needs.  Just as background, we have two Tivos at home and the Slingbox that Jeff gave us at VON last year.  And yes, I have the mobile slingbox client loaded on my phone.

Since having and using Slingbox for the last year, I'm a convert and yes, I am convinced that people will pay for video on demand services via the Internet (both broadband and mobile). 

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