Alan Percy : The SIP Invite
Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.

LicensingLive 2018 Live Blog #LLUS2018

For reference - check out the last LicensingLive Live Blog we wrote in 2016.----It's 9:30 am PST Nov 13th in San Jose...

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Cloudonix Boosts its CPaaS Solution

CPaaS is an exciting space and Cloudonix is one of the growing players in the area, making it easier for developers to...

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MicroCorp Continues to Grow in SD-WAN, UC, Cloud and MPLS

As global enterprises are embracing SD-WAN and the move to the cloud, we decided to reach out for an exclusive interview with...

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Yamaha Brings Audio Expertise to UC

"People don't always understand the value of audio in meetings," said Randall Lee, Director Strategic Channel Marketing at Yamaha Corporation when speaking about the...

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Cyara: Don't Forget the Customer Experience in Digital Transformation

As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product Marketing at...

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Stack8: Achieving the Promise of UC and UCaaS

When it comes to UC, quite often, integrators leave when a system is technically up and running, not when it is optimally...

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Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer - by voice anyway... If you have kids, are a kid or know kids (I...

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8 Steps to Unified Communications - Step 3

July 13, 2011

Adding Voice and Video There’s no getting around it – this a big step. In our first step towards a true unified communications solution for your customer, we moved voicemail over to Exchange UM. In the second step, we made the significant change of bringing in Microsoft Lync, giving your customers access to great instant messaging, collaboration and presence, all under IT’s control.

Now, we’re going to add a whole lot more value to Lync by getting voice and video flowing over the network.

8 Steps to Unified Communications - Step 2

July 12, 2011

Step 2: Introducing Microsoft Lync

In step one of our eight-step approach to helping your customer get to true unified communications, we covered off the small but important step of getting voicemail linked up through Exchange Server UM, using an AudioCodes Mediant 1000 media gateway to translate from TDM to SIP.

In step two, we start to really introduce exciting new features and functionality for your customer – it’s time to introduce Microsoft Lync, Microsoft’s all-in-one corporate instant messaging, collaboration and presence system.

The key to success with a Lync implementation is to make sure it gets used. Metcalfe’s Law (the value of the network goes up exponentially as the number of nodes on the network increases) applies here, so it’s best to get as much of your customer’s organization up and running as quickly as possible.

8 Steps to Unified Communications - Step 1

July 12, 2011

As I mentioned in my first blog from here at Microsoft Worldwide Partner Conference in Los Angeles, over the next four days, I’ll be walking you through best practices for eight steps to take your customer from a traditional PBX to a full unified communications solution based on Microsoft Lync, highlighting the cost savings and benefits your customers will enjoy as well as your opportunities to make the journey successful and profitable for all involved.

In most cases, you'll be starting with two disconnected networks - one for the legacy PBX with phones and voicemail, the other is the web and email network operating on the corporate LAN. 

Migrating from this point to a full-UC solution may seem like a huge and monolithic process, a complex process that will transform your customer’s business, but will also take some time and expertise to complete. So now what?

Microsoft Worldwide Partner Conference 2011

July 11, 2011

Hello from beautiful Los Angeles, California, where we’re just getting done setting up the AudioCodes booth at Microsoft’s Worldwide Partner Conference.

Held from July 11th to 14th  at the Los Angeles Convention Center in downtown L.A., Microsoft Worldwide Partner Conference (WPC) is a event, drawing more than 10,000 Microsoft solution providers from around the world to discuss and learn about the latest and greatest technology opportunities around Microsoft’s software and cloud-based technologies. And we’ve got a great story to tell them this year!

We work with a lot of Microsoft partners, helping them unlock the potential of unified communications through complete connectivity for Microsoft Lync. Alone, Lync is a great tool for presence, instant messaging and collaboration, but we’re excited about the opportunities Microsoft partners will find in taking Lync from a standalone technology to the center of a truly integrated unified communications technology.

Microsoft Lync Migration - A Case Study

July 8, 2011

One of the really great parts of my job is occasionally talking to end-customers, hearing about how we helped change their business communications.  One such story came to me this last month from Drago Totev, AVP of Telecommunications and Networking at Georgia Military College.  Drago met with me at Microsoft TechEd in Atlanta and shared his story about how using Microsoft Lync, SIP Trunking from Broadvox and AudioCodes E-SBCs, he was able to cut the monthly telecommunications costs for the college by 80%.  Drago publishes details of his Lync experience on his blog at

The College

Established in 1879 in Milledgeville, Georgia Military College (GMC) includes a liberal arts junior college, a high school, and a middle school.

Celebrating 10 Years of SIP Collaboration

June 1, 2011

This last week I had the opportunity to spend the week with Interactive Intelligence and 500+ of our joint customers at the Interactive User Forum in Indianapolis.  Interactive will always have a special place in my heart, as they were one of the first companies to "get it" by integrating SIP into their contact center solution Customer Interaction Center. 

It all started roughly 10 years ago with Interactive Intelligence selecting the AudioCodes TP-260 PCI boards.  This allowed the current (at the time) architecture using H.100 TDM switching to stream voice out to IP Phones that would reside on contact center agent desktops. 

Skype and Microsoft - What to expect when the streams cross?

May 10, 2011

Being close partners with both Skype and Microsoft, I’ve been living in a dual UC environment for over two years, using Microsoft Lync and Skype at the same time.  Depending on who I needed to communicate with, I had to choose either the Lync or Skype client to initiate the conversation.  Frequently swapping from one client to the other between conversations (fortunately, I can use the same headset). Things get real interesting when I need to pull in both Skype and other non-Skype capable co-workers into the same conversation.  

FAQ: SIP Trunking and Unified Communications - What is the role of an Enterprise SBC?

May 5, 2011

An E-SBC plays a number of important roles when integrating SIP Trunking service providers to SIP-based Unified Communications systems - including Microsoft Lync, Avaya Aura, IBM SUT and others:

1.            Interoperability – using the Back-to-Back User Agent (B2BUA) features of an E-SBC, they can solve many of the interoperability issues that exists between systems today.  In this role, each SIP session is terminated and re-established on the other side, allowing format difference between the two systems to be corrected. 

SIP Trunking Case Studies and more at Enterprise Connect

February 18, 2011

End customer case study presentations are always well attended at conferences and generally get strong positive feedback.  Case studies are an opportunity what others have done, how they did it, what worked (and most importantly) what doesn't work.  Case studies are a chance to hear about what lies in the road ahead of you without actually traveling it yourself.

Enterprise Connect conference is at the Gaylord Palms in Orlando, February 28 - March 3rd and a great opportunity to see and hear about Unified Communications and SIP Trunking case studies.

We've got Adam D. DaCosta, Dir. National Business Development at Combat Networks joining us to share their story of implementing Skype Connect at a major Canadian media company. 

Cloud Communications - Are We Past the Hype Cycle Yet?

January 25, 2011

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