Alan Percy : The SIP Invite
Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.

SIP

Best of Breed

July 30, 2007

Just returning from a week of vacation and catching up with emails.

Amongst the mountain of messages, I see that Rich picked up on a perfect example of our SIP Architecture and that leverages the "best of breed".  See: Another IP Communications Choice   The key to this announcement is that a well established company with strong customer relationships was able to pull together the industry's leading enabling technology companies.  By using SIP, years of hard work on the part of the vendors can come together very quickly to create packaged customer solutions.

The combination of partners gives Aastra a very unique position in the market.  I bet we'll see some great end-customer stories in the future.

SIP Strategy

August 2, 2007

We've been working with a wide range of application developers over the last five years.  Initially working with our VoipLib API, we found that the traditional CTI architecture had some real limitations that needed to be solved to allow developers to grow their business and fully migrate to Voice over IP.

As a result I've put together a paper and have been hosting a series of webinars on the challenges and solutions to this challenge.  A copy of the full paper can be found at: http://www.audiocodes.com/objects/Break%20Free%20Leveraging%20SIP.pdf

 

 

The SIP Invite

SIP Trunking - What Challenges Lie Ahead?

August 22, 2007

Unless you have been living in a cave the last few years, you know that hundreds of service providers have popped up with the plan to sell telephony services to enterprises via SIP.  SIP Trunking offers the promise of eliminating the separate TDM (T1/E1 or Analog) trunking to the local telephone company, replacing it with services over existing or dedicated broadband internet.

However, IMHO the promise is far from being delivered upon and there are a range of issues that we in the industry must solve before charging ahead.  What challenges?  See the article I just had published in Internet Telephony : Feature Articles - SIP Trunking: What Challenges Lie Ahead?

 

Recap and thoughts on Internet Telephony

September 13, 2007

I'm back in the office and as promised, thought I would share some observations from this week at Internet Telephony.  While I spent most of my non-meeting in the IP Communications Conference - Conferences SIP sessions trying to get a pulse on where the attendees and vendors were with the current state of SIP.  A few observations:

Security - it is just starting to hit everyone that for the dream to come true of distributed enterprises, work at home agents, and other applications that will realize the flexibility of SIP - security will be huge. 

Webinar on leveraging SIP in the Contact Center and win a Garmin Navigator!

September 21, 2007

For those of you that have been following our "Break Free" campaign, you'll know that last month we launched our series of webinars and whitepapers on how SIP can be leveraged in a range of enhanced applications.  Our plan is to show how a number of common applications are built using SIP and MSCML to control media server and media resources.  This month we are going to take a closer look at the IP Contact Center.

Building Applications with SIP - the IP Contact Center

The legacy call center has gone through a metamorphosis, emerging as the IP Contact Center which replaces the PBX and separate IVR and ACD systems and merges email and instant messaging into a new architecture that integrates these functions, leveraging Voice over IP technologies.

Webinar on Conferencing / Collaboration Applications

November 2, 2007

As part III of our continuing series on building applications based on SIP, I'm hosting a live webinar next week to show how SIP fits into conferencing and collaboration solutions.

Building Applications with SIP - Conferencing / Collaboration Solutions

Thursday, November 8, 2007, 2:00pm ET 11:00am PT

Global organizations utilize conference calls as a very important business tool for collaboration. Multi-branch organizations were the first to recognize the value in voice and video conferencing services to economize on travel costs and to coordinate business activities. Other smaller organizations have also begun to recognize that having access to easy-to-use conferencing resources speeds collaboration efforts with clients and suppliers.

SIP Trunking - where is this going?

November 26, 2007

After spending this fall at a number of industry events, talking to customers and giving some serious thought to the topic, it's now becoming clearer how SIP trunking will really play a role going forward.

First, a couple observations / predictions:

#1 - SIP Trunking is really a misnomer - it really should be "Media Gateway Service Provider".  Think about it - if you really distill it down, the concept of SIP trunking is just about where the media gateway resides and who owns it. 

Conferencing / Collaboration Whitepaper

January 2, 2008

For those of you that have been following our series of webinars on SIP-enabled applications, we just posted my most recent whitepaper on conferencing / collaboration applications:

SIP Conferencing/Collaboration
Global organizations utilize conference calls as a very important business tool for collaboration. Multi-branch organizations were the first to recognize the value in voice and video conferencing services to economize on travel costs and to coordinate business activities. Other smaller organizations have also begun to recognize that having access to easy-to-use conferencing resources speed up collaboration efforts with clients and suppliers.

Fax - SIP+T.38 to the Rescue!

January 18, 2008

After yesterday's webinar on fax, I'm overwhelmed. 

When we were developing the plans and presentation materials for yesterdays webinar titled "Fax - SIP+T.38 to the Rescue", our expectations were that a few "fax gurus" would join in and we would have a small very focused 20 - 30 person session on a rather deep dark secret of the industry. 

Fax Webinar - Q&A

February 1, 2008

Thanks again to all those that participated in the Webinar titled "Fax - SIP+T.38 to the Rescue" we held a few weeks ago.  As noted in a previous blog post, it was a very busy webinar.  You can listen to the on-demand recording of the webinar at: http://www.tmcnet.com/webinar/audiocodes5/

As noted on the webinar, we had run out of time and were unable to get to all the great questions posed by the attendees.

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