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Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.
SIP
Webinar on leveraging SIP in the Contact Center and win a Garmin Navigator!
September 21, 2007For those of you that have been following our "Break Free" campaign, you'll know that last month we launched our series of webinars and whitepapers on how SIP can be leveraged in a range of enhanced applications. Our plan is to show how a number of common applications are built using SIP and MSCML to control media server and media resources. This month we are going to take a closer look at the IP Contact Center.
Building Applications with SIP - the IP Contact Center
The legacy call center has gone through a metamorphosis, emerging as the IP Contact Center which replaces the PBX and separate IVR and ACD systems and merges email and instant messaging into a new architecture that integrates these functions, leveraging Voice over IP technologies.
Recap and thoughts on Internet Telephony
September 13, 2007I'm back in the office and as promised, thought I would share some observations from this week at Internet Telephony. While I spent most of my non-meeting in the IP Communications Conference - Conferences SIP sessions trying to get a pulse on where the attendees and vendors were with the current state of SIP. A few observations:
Security - it is just starting to hit everyone that for the dream to come true of distributed enterprises, work at home agents, and other applications that will realize the flexibility of SIP - security will be huge.
