We've been working with a wide range of application developers over the last five years. Initially working with our VoipLib API, we found that the traditional CTI architecture had some real limitations that needed to be solved to allow developers to grow their business and fully migrate to Voice over IP.
As a result I've put together a paper and have been hosting a series of webinars on the challenges and solutions to this challenge. A copy of the full paper can be found at: http://www.audiocodes.com/objects/Break%20Free%20Leveraging%20SIP.pdf
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