SIP Trunking Case Study: Triton Technologies

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Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.

SIP Trunking Case Study: Triton Technologies

logo_triton.bmpEarlier this summer, I was fortunate to meet Cameron Symonds, Director of IT/TS at Triton Technologies.  Cameron had just begun the process of converting his Interactive Intelligence contact center over to SIP Trunking and in need of some help with a security and interoperability solution for his site.

Triton runs a moderate-size contact center that processes orders for a wide range of TV, magazine and other media promotions.

He'd been dabbling with using a firewall to secure SIP trunks, but was having a real challenge with SIP sessions and their separate media and control streams and IP addresses.  The firewall just didn't have the smarts to open and close the UDP ports and separate IP addresses to secure his trunks. Unless he could secure both, SIP trunking was a no-go for his company.  

Fortunately, we were able to help him out with a pair of new AudioCodes Mediant 1000 Enterprise Session Border Controllers (E-SBC) - making SIP Trunking transparent to the Interactive Intelligent contact center and securing his network.

You can read the full case study at:

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