Alan Percy : The SIP Invite
Alan Percy
| Observations by Alan D. Percy on VoIP enabling technology, industry and our personal reach for success.

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A New Perspective on the Contact Center

Yesterday I was fortunate to participate in one of the regional Contact Center Networking Group (CCNG) meetings here in Buffalo, NY.  The core theme of the event was a discussion on Avaya's roadmap and how it effects users of ex-Nortel...
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