First Coffee for October 13, 2005

David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

First Coffee for October 13, 2005

By David Sims
david@firstcoffee.biz

The news as of the first coffee this morning, and the music is Traffic’s 1971 contractual obligation live album Welcome To The Canteen – the legal issues were so convoluted the band name “Traffic” doesn’t even appear on the album, just the musicians’ names. One wonders what Dave Mason’s interpersonal issues were, as six performances into the tour this album was taken from he was fired as Traffic’s guitarist – for the third time. George Steinbrenner and Billy Martin had a more stable working relationship than Traffic and Dave Mason did.

Level 3 Communications, Inc. has announced its European operating subsidiaries are now providing Internet Protocol services in Warsaw, Poland. The expansion puts Level 3 in 23 European markets.

Level 3 is offering (3)CrossRoads, its wholesale high-speed Internet access service, to Internet Service Providers, cable providers and carriers selling communications services in Poland. Among Level 3’s customers in Warsaw are Telekomunikacja Kolejowa Sp. z o.o. and ATM S.A.

Under the terms of both agreements, Level 3 will supply IP transit and access to its extensive international Internet backbone via the new Point of Presence in Warsaw, enabling access to the global Internet. “Poland is a key market for us,” said Brady Rafuse, president of Level 3’s European operations.

Level 3 already supplies IP transit to Telekomunikacja Kolejowa Sp. z o.o., a provider of telecommunications services that operates an optical fiber network covering more than 6,000 kilometers.

Samsung Electronics Co., Ltd. is claiming development of the world-first 512-Megabit DDR2 SDRAM using 70-nanometer processing, the smallest process technology yet applied to a DRAM device.

The new 70nm technology maintains continuity with the 80nm and 90nm processes Samsung now uses in most DRAM production today. The number of chips yielded per wafer will be at least 100% higher than could be obtained with 90nm technology.

After completing the first sub-micron DRAM process in 2002, Samsung introduced an 80nm version in 2003 and today has set another industry milestone with the new 70nm version for DRAM fabrication.

The JibJab guys are back at it. You’ve seen their Bush-Kerry take to the tune of “This Land Is Your Land,” you may have seen their ad for Budweiser, now they’re back in politics for the first time since the 2004 election.

The brothers Gregg and Evan Spiridellis have a new animation, titled “Big Box Mart,” premiering on The Tonight Show with Jay Leno tonight. It’ll be available at JibJab.com and MSNVideo.com later.

The piece shows an “unsuspecting consumer” whose “high-skilled factory job is shipped overseas to accommodate the ‘everyday low prices’ he’s come to expect from his favorite retailer,” according to JibJab officials. At the end of the song, the only work he can find is as a janitor at Big Box Mart.

“It’s virtually impossible for small businesses to produce goods in America inexpensively enough to sell to big box retailers,” said JibJab co-founder Gregg Spiridellis. “It’s an issue that affects everybody and that’s why we decided to tackle it.”

A tip of the coffee pot to Jose R. Figueroa and Margaret Rice-Jones, recently appointed corporate vice president and regional manager of Motorola Networks, EMEA and corporate vice president and general manager of Motorola’s Core Networks business respectively.

Figueroa takes on the new role in addition to continuing as Corporate Vice President and Regional Manager of Latin America and Caribbean for Motorola Networks.

Core Networks is a newly-aligned business within Motorola Networks, which covers communications technologies for both wireline and wireless operators. Rice-Jones will be responsible for profit and loss performance of the business including the strategic planning, development engineering, handling third party relationships, product management and customer support.

GO Networks, a provider of carrier-class broadband wireless Local Area Network products, has announced that the China Ministry of Information Industry has “homologated” – their word, First CoffeeSM has no idea what it means, if it means something awful call their lawyers, not ours – its wireless access products and authorized its equipment for use by carriers and enterprises in China in time for the debut of the company’s Shanghai office and initial trials of its first systems.

The MII authorization is a regulatory requirement by the government of China and allows carriers and enterprises to trial and deploy GO Networks Carrier-Class WLAN. GO Networks’ equipment is being tested in multiple locations in China, and the company will support local partners and customers from its new China office.

VoIP Partners, a provider of wholesale Voice-over-IP services, is upgrading to a Session Border Control product from Newport Networks to “ensure the security, scalability and efficiency of its network,” according to company officials.

Founded last year, Denver-based VOIP Partners launched its first services this spring, targeting high-end customers with differentiation in vertical or geographic markets. Its network infrastructure features a Broadsoft platform with Newport Networks’ 1460 providing secure peering between networks.

According to the J.D. Power and Associates 2005 Residential Online Service Customer Satisfaction Study just released, 43 percent of Internet service subscribers use Web as their primary e-mail account, compared to 57 percent who access e-mail through their primary Internet service provider using e-mail software installed on the user’s computer.

Web mail is defined as e-mail service that allows access to mail through a Web browser. The study finds that 73 percent of residential ISP subscribers report the length of time they have been with their Web mail provider exceeds three years.

Additionally, 35 percent of these subscribers say their relationship has existed for six years or more and name the Dodge Ram the #1 pickup truck in its class.

“E-mail addresses are emerging as the phone number of the new millennium,” said Jonathan Brookner, director of telecommunication research at J.D. Power and Associates.

The study, now in its second year, examines the consumer behavior, experiences and satisfaction of Internet service subscribers with the most frequently used online services, including instant messaging, Web mail services and search engines/functions.

Yahoo! Mail ranks highest in customer satisfaction among primary Web mail providers, receiving the highest ratings from users in all three factors contributing to overall satisfaction: ease of use, performance and reliability and features.

Yahoo! Messenger ranks highest among primary instant messaging services, while Google ranks highest in satisfying Internet users with primary search engines/functions, receiving top ratings from users in all three customer satisfaction factors: functionality, ease of use and results.

The study finds that 43 percent of all respondents rely on Google as their primary search engine. This increases to 53 percent among those with high-speed Internet connections.

The 2005 Residential Online Service Customer Satisfaction Study is based on responses from 6,313 residential customers of Internet service providers nationwide.

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