First Coffee for October 24, 2005

David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

First Coffee for October 24, 2005

By David Sims
david@firstcoffee.com

The news as of the first coffee this morning, and the music is Mahalia Jackson’s 1991 Gospels, Spirituals and Hymns boxed set. The only time First CoffeeSM has ever agreed with anything noted shakedown artist Jesse Jackson’s uttered is when he said that a voice like hers comes along not once in a lifetime, but once in a millennium:

As a Washington Redskins fan, First CoffeeSM is in a particularly good mood this morning. Our thoughts and prayers of sympathy to all you San Francisco 49ers fans out there, that’s as poorly as First CoffeeSM has ever seen a supposedly professional football team play – and First CoffeeSM watched Super Bowl XX.

Aruba Networks is announcing new access points and a software update to its ArubaOS Mobility Software, designed to enable the deployment of the company’s newly announced Mobile Edge architecture.

In an unrelated announcement Aruba says it has closed a series D round of funding, securing an additional $25 million in equity financing. The latest round brings the total equity investment in the company to $84 million.

The new round of financing was led by Artis Capital Management, LLC, with additional participation from all existing equity investors, including Matrix Partners, Sequoia Capital, Trinity Ventures, and WK Technology Fund.

The Mobile Edge architecture connects mobile workers to enterprise VoIP and data networks from any location. The newly announced APs extend the enterprise WLAN to remote locations, creating secure corporate hotspots that follow the user.

ECI Telecom is announcing that Intelsat, a provider of satellite communications services, has chosen ECI’s XDM Multi-Service Transport Platform for its optical network.

Intelsat has used ECI’s T::DAX bandwidth management platform for bandwidth aggregation for all of its GlobalConnex managed services. GlobalConnex is a portfolio of end-to-end services designed to support trunking, broadband and media communications requirements by bundling space segment with Intelsat’s global teleports, points of presence and ground network infrastructure.

As part of its optical network build out the XDM optical network deployment in the Greater Washington D.C. area will be used as the backbone infrastructure to deliver services to customers. The implementation will feature an XDM-based network and ECI’s LightSoft network management system, which will enable Intelsat to view and remotely manage multiple technology layers and services within the network.

So Redskin fans in the D.C. area can do things like call each other to see where the victory party is, and 49er fans can do things like call Dial-A-Prayer.

A report into the third-party logistics industry released Sunday highlights that 3PL providers need to “reinvent” themselves to offer more strategic and standardized products to users.

The findings come from the 10th Annual Third-Party Logistics Study, published today by Capgemini and the Georgia Institute of Technology, in “collaboration with” SAP and DHL, two firms with significant business interests in the subject of supply chain logistics.

The study was unveiled in San Diego at the 2005 Annual Council of Supply Chain Management Professionals Conference, and will be presented in London at the Eye for Transport Conference later this week. It attempts to provide an assessment of the use of 3PLs across several key geographies and major industry segments, with an eye to the future of the industry.

For the first time in the 10-year history of the survey, price has overtaken value-added services to become the most important attribute in selecting a 3PL provider, reflecting, say the study’s authors, “the emphasis on the pressure of logistics cost reduction in the supply chain.” At the same time that 3PL users closely examine cost, they also are demanding more strategic offerings.

The report stresses the importance of the use of technology in the 3PL supply chain process to balance cost concerns and strategic needs. 90% of respondents agreed that IT capability is “a necessary element” of overall 3PL provider expertise, whereas only 38% are “satisfied” with their providers’ capabilities.

Survey respondents identified the top three future requirements of IT-based services as being Radio Frequency Identification, Internet-based transportation/logistics markets, and supplier management systems.

The study surveyed 1,091 logistics and supply chain executives. While about half of responses (516) came from North America, almost one-third (339) came from Western Europe, and approximately one- tenth (144) came from Latin America. Responses also were received from Asia-Pacific (53), South Africa (31), and the Middle East (8).

More than two-thirds of overall respondents came from the manufacturing sector, with significant responses from the automotive, chemical, consumer products, food and beverage, high tech/electronics and life sciences (pharmaceutical) industries.

The survey responses, according to the study’s authors, confirmed that the proficiency of a 3PL provider’s core services was considered more important than the provider’s ability to deliver value-added services during the selection of a provider: “This shift from frills to core services is a major change, likely driven by recent global consolidation that may have given the perception of weakened core services.”

“3PL providers cannot be all things to all people; they need to clearly define their customer satisfaction strategy,” says C. John Langley Jr., Ph.D., Professor of Supply Chain Management and 3PL study leader at Georgia Institute of Technology.

Capgemini is a provider of consulting, technology, and outsourcing services to clients, and reported 2004 global revenues of 6.3 billion euros ($7.5 billion). Dr. C. John Langley Jr. is The Logistics Institute Professor of Supply Chain Management and a member of the faculty of the School of Industrial and Systems Engineering at the Georgia Institute of Technology.

A tip of the coffee pot to Wayne Nelson and Bill Woodruff, recently appointed sales directors at Formula Telecom Solutions, Ltd., a developer and global provider of billing and CRM products for the telecom industry and a member of the Formula Group. The new hires are part of what Israel-based Formula characterizes as an “expansion of its North American operations.”

LogicaCMG is announcing a contract with Batelco, a telecommunications provider in the Middle East, to upgrade its existing LogicaCMG mobile messaging platform to an IP-based Next Generation Messaging product.

Batelco’s upgrade to a Next Generation Short Messaging Service Center will, according to company executives, allow it to “expand its mobile messaging capacity and reduce time-to-market” for new services that are to be announced at a later stage.

The company wants to upgrade customer service, improving delivery of messages during peak traffic times.

Judith Miller is but the tip of the iceberg as The New York Times, the newspaper of Walter Duranty, Jayson Blair, Paul Krugman and Howell Raines (and those are just the ones who’ve been caught) bleeds yet more of whatever credibility it has left. Those of you reading this off the blog page will want to hit http://blog.tmcnet.com/telecom-crm/ to get the links on those names for some quick, colorful reading.

The search for a new national paper of record is on. First CoffeeSM nominates The Wall Street Journal.

If read off-site hit http://blog.tmcnet.com/telecom-crm/ for the fully-linked version. First CoffeeSM accepts no sponsored content.



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