First Coffee for December 15, 2005

David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

First Coffee for December 15, 2005

By David Sims

david@firstcoffee.biz

The news as of the first coffee this morning, and the music is the ol’ iTunes Sinatra Shuffle. There comes a time in most everyone’s life when they wonder why they haven’t been listening to more Sinatra, for First CoffeeSM that time came early this year:

Get ready for new taxes on Internet phone users. One of the Federal Communications Commission’s top priorities next year, according to Chairman Kevin Martin – who should know – is to “move to collection for the Universal Service Fund that is technology-neutral.”

Martin advocates what he calls a “numbers-based approach” to collecting taxes. This means that taxes will be figured simply on the basis of phone numbers called, no matter what technology or device is used to do the actual calling.

The Universal Service Fund’s a hungry beast, as of September it had doled out $4.7 billion to rural and other underfunded carriers. It gets its money now from long-distance, wireless, pay-phone and telephone services kicking in a tithe of their revenues which, of course, come directly from Joe Consumer’s wallet as an extra fee on the bills.

The question is what contributions, if any, VoIP providers should be making. Vonage charges a “regulatory recovery fee” of $1.50 on each customer phone number to contribute to the fund, but there isn’t any industry-wide policy on VoIP contributions.

Visto Corporation, a vendor of push mobile e-mail, says its Visto Mobile 5 with ConstantSync technology has been chosen by Vodafone K.K. to power Vodafone Office Mail, what the company’s billing as Japan’s first “True Push” wireless e-mail.

Visto’s device-agnostic push wireless e-mail offering lets Vodafone K.K. sell push e-mail and PIM on handsets.

This release of Vodafone Office Mail’s service follows Visto’s signing a global contract with Vodafone Group Plc, which was announced in April 2005. Japan is the latest region to launch a Vodafone wireless push e-mail service powered by Visto Mobile.

With Visto Mobile, Vodafone K.K. can offer two-way delivery of e-mail, contacts and calendars to select phones. Mobile users can check e-mail, make appointments or update contact lists away from their desks.

Politeness is a big characteristic of Japanese society, and Shinkichi Kawakami, Executive Officer, Enterprise Business Unit Director, Vodafone K.K. was appropriately polite when he said “I am entirely convinced that Vodafone Office Mail is the perfect service to enable Japanese workers to be just as productive outside the office as they would be sitting directly in front of their office PC.”

The Visto platform enables two-way delivery of e-mail, contacts and calendar updates to devices across “all operating systems,” company officials say, including Symbian, Palm, Microsoft Windows Mobile, J2ME MIDP 2.0, IMAP4 and SyncML.

Alternet Systems Inc. has announced that it has released SchoolWeb 2.4, what the company describes as “virtual learning environment software for schools.”

SchoolWeb 2.4 is designed to create a “user friendly, Internet learning environment for teachers and students,” company officials say. Combining online courseware with a virtual Internet library, SchoolWeb says it provides “all the tools required to create a high-quality learning environment for students and teachers in the digital age,” according to company officials who probably don’t talk like that in real life.

The SchoolWeb Learning Management System allows users to create or view lesson plans for distribution to students. This is combined with SchoolWeb’s Learning Object Repository, which stores “all relevant information” in a searchable electronic library.

Put together, these two tools help the user build and store a reusable asset base of online courses and reference material, for access by students and teachers, at home or at school. SchoolWeb is marketed as increasing both teacher productivity and student access to educational information, and sounds like a real boon to homeschoolers as well.

For schools – or homeschoolers – in rural or remote locations, SchoolWeb network server systems provide high-speed internet service to locations that have limited access to broadband.

TMC’s Dear Leader Rich Tehrani sent around an e-mail he got from The Radicati Group giving their latest stats. It’s kind of fun to read “some fast facts,” gives a snapshot of where certain industries are in the Old World and gives you something to drop at the next cocktail party… “Well, you know, Haskins, seeing as how Europe’s total policy management installed base is expected to grow from 16 million users in 2005, to 130 million users in 2009, we at Zickenfuss Consulting are advising our clients to…”:

·The average number of IMs sent per user per day will increase from 37 IMs in 2005, to 94 IMs in 2009.

 

·The percentage of consumer-only users of public IM will decrease from 70% in 2005, to 4% in 2009 due to the increasing presence of IM in the corporate space.

 

·European e-mail traffic is set to rise from 26 billion messages per day in 2005, to 49 billion messages per day in 2009, growing at an average yearly growth rate of 17%.

 

·Europe’s total policy management installed base is expected to grow from 16 million users in 2005, to 130 million users in 2009.

 

·Europe’s e-mail archiving installed base is expected to increase from 7 million users in 2005, to 90 million users by 2009.

 

·Revenues for the total compliance & e-mail archiving market in Europe are expected to grow from €207 million in 2005, to €1.8 billion by year-end 2009, an average growth rate of 74% per year.

Radicati – great name – estimates that the total market for directories, including NOS directories, enterprise and carrier directories, and metadirectories/virtual directories, will grow from $669 million in 2005, to $1.38 billion in 2009, and the installed base for NOS directories will increase from 306 million entries in 2005, to 554 million entries in 2009.

Rambus Inc., a technology licensing company specializing in high-speed chip interfaces, has announced that it has adopted the Register Description Language and licensed Denali’s Blueprint software for Rambus intellectual property development and enhanced customer support.

Rambus has also joined the RDL Alliance, a program formed and chaired by Denali. The goal of the alliance is to promote the standardized usage of RDL in the development and delivery of IP products used in system-on-chip designs.

Configuration registers modeled in RDL store key parameters that define the operation of the chips, and are required by system architects, hardware developers, and software engineers to develop end products.

True news item which appeared in the Orange County Register: Diedrich Coffee of Irvine has appointed its fifth chief executive in five years.

Diedrich Coffee runs coffee houses like Coffee People stores, they just sold Gloria Jean’s. They hired a new CEO who was working as a senior executive at Mexican restaurant chain Chevys Inc. and a former chief executive of Edwards Theatres.

His name? Stephen Coffey.

If read off-site hit http://blog.tmcnet.com/telecom-crm/ for the fully-linked version. First CoffeeSM accepts no sponsored content.



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