First Coffee for 5 April 2006

David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

First Coffee for 5 April 2006

By David Sims

david@david-sims.com

The news as of the first coffee this morning and the music is Carole King's Tapestry:

We here at the rolling First Coffee headquarters campus outside of Milwaukee thought you, our Loyal Readers, would appreciate a glimpse inside the fast-paced, exciting world of Business Journalism – beautiful girls, fast cars, blazing guns and e-mails!

Yes, the secret is out – frequently we here in the glittering, dazzling world of biz journo are informed of what’s going on Out There via our sources Out There themselves. Now you too may see the raw material we work from here to get the story out to you:

Hello David,

You wrote about us on TMCnet in October. I thought this news would interest you.

STEVE PURDHAM APPOINTED CHAIRMAN OF IDENTUM

Co-founder of SurfControl turns his attention to email encryption for everyone.

London -- 5 April 2006 -- Steve Purdham, co-founder and former CEO of SurfControl, has been appointed chairman of Identum. Alan Lamb, outgoing chairman, will remain on the board as non-executive director.

Identum, a Bristol University spin-out, emerged from stealth mode in July 2005 with Private Post, the first product in the world to bring email encryption technology into the mainstream by making it user-friendly enough for every PC user.

Karl Feilder, CEO of Identum, highlighted Steve’s global success as a perfect fit for the company. “Steve took SurfControl from a small British operation in 1996 to one of the world’s leading internet security companies listed on the LSE with profitable sales exceeding $100m in 2005. With the market for secure email expected to be worth $811m by 2008 [IDC], we’re even more ambitious for Identum…

Dear David:

Dovarri has chosen OpSource’s Optimal On-Demand SaaS enablement and delivery solution for Dovarri’s PRO-One suite of customer relationship management (CRM) and sales force automation (SFA) applications.

Please see the news release below. If you’d like more information or an interview with a Dovarri or OpSource executive, please contact Cristina or Maureen.

Regards…

( BW) LongBoard Names Industry Veteran Hari Haran as President & CEO

Business Editors/High-Tech Writers [That’s us!]

SANTA CLARA, Calif.--(BUSINESS WIRE)--April 4, 2006--LongBoard, Inc., a leading developer of open IP Multimedia and Mobile VoIP services for telecommunications carriers and service providers, announced today that it has named industry veteran Hari Haran as President and CEO, effective immediately.

Haran, who has served as LongBoard Senior Vice President of Global Sales since March 2005, replaces JD Howard, who has resigned to pursue other interests.

Haran is a 25-year veteran of the telecommunications industry with proven sales, business development, and general management experience.

Haran has also worked for Bell Labs managing a P&L practice, and opened up new markets in Latin America, where he served as Director of Sales for Mexico and grew that new business to over $75 million. Hari has also worked with several start-ups in the telecommunications and IT market, and has served as a consultant for companies in the systems integration market.

Dear David,

I read your article about Willow's win of the Virgin America account. Are you interested in a possible trends story about virtual contact centers, or about telework in general -- perhaps from an outsourcing, technology, business strategy or other angle?

Following are some trends in the home-based worker arena. I can arrange interviews with VIPdesk (a provider of a virtual contact center solution); with a company that uses such services to employ home-based workers (e.g. OnStar, Interval International or perhaps Travelocity); with the Washington DC-based nonprofit Telework Consortium; and with any of a number of home-based workers who are industry experts providing specialized service from home…

Dear David,

The review of the book in your article "Outsourcing? Watch Out For These Pitfalls" makes for interesting reading.

I am yet to read the book, and will perhaps have a better understanding of the narrative, addressing core techno-business issues. However, I don’t agree with a few points including “Outsourcing providers build in a lack of transparency, they find, the "black box" of costs and margins.” While I empathize with the writers who point to this issue, it is hard to generalize on the “lack of transparency” in the industry!

Also, there is little distinction that the authors seem to draw between outsourcing of services -- which has matured in the past two decades with large players like IBM, EDS et al – and offshoring, that is only now taking off.

Best Practices of managing Offshored projects are only now emerging, as I realized while researching for my recently published book “Offshoring IT Services: A framework for managing outsourced projects” [Publisher McGraw-Hill, India] A review of the book was recently published in Express Computers.

I would like to invite you to acquire a copy of the book and review it.

David,

Wanted to ask if you could write up a report and some analysis on the Lucent-Alcatel merger. As soon as possible would be good, as we should have something up on the site about this.

Hope that can work.

David,

You wrote something (nice) about us in October last year and I thought you might like to know that we have recently updated our website and made a lot of changes. We have also decided to make our Private Post products FREE for private use - companies must pay.

best regards

Karl

David, gosh that three months maternity leave went by fast. Now back in the saddle again. Did the SAS folks treat you good while I was gone or did you not hear hide nor hair from them? How have you been?

Haven't sussed out what went on in my absence yet as everyone is at SUGI. Speaking of which, here is some of the news we released today from San Francisco…

If read off-site hit http://blog.tmcnet.com/telecom-crm/ for the fully-linked version. First CoffeeSM accepts no sponsored content.



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