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May 2006

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First Coffee for 31 May 2006: CRM Help Wanted In Charnwood, TeaLeaf's CX, Fujitsu's GPON, Kayote and TeleMessage's VoIP Partnership, "Stingy" America Helps Indonesia

May 31, 2006

By David Sims david@firstcoffee.biz

The news as of the first coffee this morning, and the music is Willie Nelson’s great gospel record, The Troublemaker:

CRM Help Wanted: Charnwood Borough Council is inviting expressions of interest from experienced integrators to provide a CRM product to support its front and back office staff in the provision of improved service to their customers.

The product must possess the following functionalities: (i) Multi-channel access including the ability to uphold the same high standards across multiple different channels; (ii) Back office integration with legacy and partnership systems; (iii) Provision of common customer database to enable the holistic view of the customer.

First Coffee for 30 May 2006: BT and ECI Team Up In Broadband, Al-Futtaim's Alcatel and Microsoft CRM, Contact Center Product, LogicaCMG and Electrabel, CGI Buys CRM Consultants Plaut, WebSource 5.1

May 30, 2006

By David Sims david@firstcoffee.biz

The news as of the first coffee this morning, and the music is Elemeno P’s 2003 album Love and Disrespect:

Israel-based ECI Telecom has announced that it has been awarded a five-year frame agreement with an estimated value of over $75 million by British Telecom for its broadband products.

ECI’s product enables BT to provide over 150,000 business customers with dedicated, high capacity Digital Private Circuits.

First Coffee for 29 May 2006

May 29, 2006

By David Sims david@firstcoffee.biz  

The news as of the first coffee this morning, and the music is Miles Davis’s The Birth Of The Cool:

Seagull Software, a vendor of software products for connecting legacy applications to Internet architectures, has announced that it expects to report revenue in the range of $27 to $28 million for the financial year ended 30 April 2006, an increase of approximately 19 percent as compared to $23.4 million for the previous financial year.

On a pro forma basis net income for the year is expected to be approximately $100,000, as compared with a loss of $908,000 for the previous year.

First Coffee for 27 May

May 27, 2006

By David Sims david@firstcoffee.biz

The news as of the, oh, second or third coffee, and the music is The Rolling Stones’ Beggar’s Banquet:

News from…

Bridgeport, Connecticut: GoECart.com, a vendor of on-demand ecommerce products, has announced the release and general availability of GoECart 6.0, with integrated CRM tools.

This latest version of GoECart delivers web merchants “the total package for their ecommerce needs – a fully managed, flexible, and robust online store product that includes a slew of features and tier 1 on demand data center hosting,” according to company officials.

Manish Chowdhary, CEO of GoECart.com calls GoECart 6 “a more effective, complete, and hassle-free alternative for managing their ecommerce sites.”

GoECart 6 provides online store owners with technology and infrastructure needed to set up, manage and grow a web-based business.

First Coffee for 26 May 2006: Radio KCRM, Agile and Acer's PLM Deal, Does CRM Make Money?, Top 50 Conservative Rock Songs

May 26, 2006

By David Sims david@firstcoffee.biz

And welcome back my friends, both of you, to the show that ends, as well as the rest of the best here on 98.6 KCRM, the pride of beautiful crime-free South Central LA, where you get the news as of the first – but just the first – sixteen-ounce iced coffee this morning and if you want to play air guitar along with ol’ Primo Java here you just slip The Allman Brothers’ Hittin’ The Note, a much, much better album than anybody had a right to expect from this band in 2003 in the CD changer, might have to take out the Reba McEntire, Toby Keith, Dixie Chicks or The Mozart Effect CDs to do so, but remember: Those Learn Japanese While You Sleep! CDs don’t work, but if you ever bought X-Ray Spex as a kid you’ll probably fall for that too:

First up to bat today we have… Johnny Damon, and folks, wear those “Looks Like Jesus, Acts Like Judas, Throws Like Mary” t-shirts proudly except when passing Greg Galitzine’s door, then second we have the Agile Software Corporation, a vendor of product lifecycle management products, telling us that Acer, the folks who made that PC you’re using right now, has selected Agile PLM as its global PLM product standard.

A global IT firm, Acer will use Agile Product Collaboration and Agile Product Portfolio Management to “accelerate getting products to market, as well as to improve and streamline the visibility, management and collaboration of new and changing product record information across its worldwide operations and extended supply chain,” according to company officials.

First Coffee for 25 May 2006: Parature Tweaks Talisma's CRM, salesforce.com Announces AppExchange Companies, Avidian Offers Advanced Prophet 3.0 CRM Support

May 25, 2006

By David Sims david@firstcoffee.biz

The news as of the first coffee this morning, and the music is JibJab’s “This Land” parody from the last presidential election:

Bellevue, Washington-based Avidian Technologies has announced that it now provides support for Terminal Server and more advanced User Permissions in Prophet 3.0, its Outlook-based sales software.

Both features are available to existing customers as an update and will ship with all subsequent Prophet purchases.

First Coffee for 24 May 2006: NetSuite's "SAP For The Rest Of Us," Google Gmail Incorporated in Free CRM, VoIPers GlobeTel Spanked By NY Post, Bob Dylan Turns 65 Today

May 24, 2006

By David Sims david@firstcoffee.biz  

The news as of the first coffee this morning, and the music is today’s birthday boy, Bob Dylan, nee Robert Zimmerman, born May 24, 1941 in Minnesota. That’s right, Bob Dylan’s 65 today, so we’ve combed through our extensive Dylan catalogue here at First Coffee headquarters, and have come up with what we consider the greatest achievement of Zimmy’s 40+-year career, the five-song run on 1966’s Blonde On Blonde starting with “Visions of Johanna” on Side One and ending with “Leopard-Skin Pillbox Hat” on Side Two.

Kids, go ask your parents what “Side One” and “Side Two” mean.

Runners-up were the entire Highway 61 Revisited album, Side Two of Bringing It All Back Home and “Tangled Up In Blue.”

Hard to imagine, I know, but Blonde On Blonde would be an even better album if “She’s Your Lover Now,” recorded during these Nashville sessions, the truncated version of which appears on the Bootleg Series, had worked as a take.

First Coffee for 23 May 2006: CRM's RightNow Acquires Salesnet, Corda Goes East, Radicati Looks At Microsoft, 3Sixty's VoIP for CRM, The Perfect Nobel Lit Winner

May 23, 2006

By David Sims david@firstcoffee.biz

The news as of the first coffee this morning, and the music is Loudon Wainwright III’s “Dead Skunk:”

On-demand customer relationship management (CRM) vendor RightNow Technologies, Inc. has announced the acquisition of Salesnet, Inc., an on-demand software firm focused on sales workflow automation. 

Initial integrations between the Salesnet application and RightNow applications will be completed this summer with all major features expected to be included by summer of 2007.

First Coffee for 22 May 2006: Out of Action

May 22, 2006

Unfortunately First Coffee is ill today.

First Coffee for 20 May 2006: CRM at SAPPHIRE '06, Lingo's VoIP to Mexico, The Best Coffee Shop In London

May 20, 2006

By David Sims david@firstcoffee.biz

The news as of the first coffee this morning, and the music is The Kinks’ “Bernadette:”

Let’s see what’s going on at SAPFest ‘06 in Orlando, or SAPPHIRE, as it’s probably more properly known.

In front of 15,000 customers and partners at the combined conferences for SAP customers and the Americas’ SAP Users’ Group, SAP execs described how the company will “transform the business landscape during the next decade,” according to company officials, by “addressing the growing data and information needs of both knowledge and information workers.”

In his speech, SAP CEO Henning Kagermann focused on the new role of IT in supporting growth, a departure from the formerly prevalent view of IT as a driver of cost efficiency.

First Coffee for 20 May 2006: Radio KCRM, Salesforce.com and RightNow CRM Vendors Presentations, ABC Implements SmartCatalog for Sage CRM, Blumberg Joins I-many, Net Neutrality Now!

May 19, 2006

By David Sims david@firstcoffee.biz

The news as of the first coffee this morning, and the music is Public Image Ltd.’s “Rise:”

Okay, we can play broadcast announcer:
Good morning Vietnam ladies and germs, and thank the good Lord above that your radio dial knob broke on 98.6 KCRM, the pride of South Central Saskatchewan, comin’ up on the schedule we have Salesforce.com’s chief financial officer, Steve Cakebread, who’ll participate in a fireside chat at the 2006 UBS Enterprise Technology & Services Conference on Tuesday, May 23, 2006 in the Big Apple. Steve Cakebread and Franklin Of The Lane-O Roosevelt, two great names that go great together.  

Mr. Cakebread, a man who has never heard a single funny Marie Antoinette joke and whose record is safe from First Coffee, will speak at approximately 9:40 a.m. in the land of the Yankees and at 6:40 a.m. in the home of the Dodgers, but hey for all those of you who keep banker’s hours an audio webcast will be available on salesforce.com’s Investor Relations website at http://www.salesforce.com/investor.

First Coffee for 18 May 2006: CRM and BI At SAS's Geneva Get-Together, Lagan's 3-1-1 CRM in Hartford, High-Tech San Fran Hiring Again

May 18, 2006

By David Sims david@firstcoffee.biz

The news as of the first coffee this morning, and the music is Tony Bennett’s “Mood Indigo:”

European marketers do use business intelligence in hopes of better performance and return on investment from their strategies, according to a survey of executives at 350 companies in seven countries and across four industries.

The top benefit, according to the survey’s findings, is “being able to optimize customer communications,” followed by “generating action-ready insight based on customer value metrics.”

First Coffee for 17 May 2006: CRM Vendor SAP's IVN Network, RWD's uPerform Released, On-Demand CRM salesforce.com's New AppExchange Offering, The Worst 13-Volume Novel In History

May 17, 2006

By David Sims david@firstcoffee.biz

The news as of the first coffee this morning, and the music is Handel’s Water Music:

RWD Technologies, Inc., a vendor of learning and performance products and services, has released RWD uPerform, what company officials describe as “a comprehensive performance support tool for businesses seeking to improve application functionality and return on investment for their enterprise products.”

In the enterprise resource planning (ERP) sector alone, companies will invest upwards of $39 billion per year by 2009, according to the IDC study "Worldwide ERP Applications 2005-2009 Forecast and 2004 Vendor Shares," released last August. Yet despite such massive investments, many organizations are ill equipped to train their employees on – or retain employee insight into how they use – these products.

First Coffee for 16 May 2006: Verizon's Busy Day in Europe, Elisa's Contact Center And CRM Improvements, D2's vPort VoIP Software Implemented

May 16, 2006

By David Sims david@firstcoffee.biz

First Coffee for 15 May 2006: On-Demand CRM Growing In Asia, Selligent, LignUp Blend CRM and VoIP, Common Sense on NSA Phone Project

May 15, 2006

By David Sims david@firstcoffee.biz  
The news as of the first coffee this morning, and the music is Dvorak’s New World Symphony:

Let’s have another shot of common sense on this whole NSA phone number data mining non-issue, from counterterrorism consultant Daveed Gartenstein-Ross, begin quote:

FISA distinguishes between “electronic surveillance,” which collects the substantive content of electronic communications, and “pen registers,” which collect only the addressing information of electronic communications. Although the language of FISA is somewhat convoluted, information about what calls were being made that doesn’t involve listening in on the discussions themselves should be classified as a pen register rather than electronic surveillance under the statute.

However, the definition of “pen register” in FISA shows that the statute doesn’t regulate the government with respect to the technology at issue here. FISA states that the regulations governing pen registers do not “include any device or process used by a provider or customer of a wire or electronic communication service for billing, or recording as an incident to billing, for communications services provided by such provider.”

That is precisely what was alleged in this case: The sources who spoke to USA Today said that the three participating telecommunications companies handed over information that was collected pursuant to their regular billing procedures. FISA does not implicate such action.

(end quote)

Nobody expects MSM journalists to be responsible individuals, of course, but First Coffee had slight hopes that elected representatives wouldn’t turn out to be people far more interested in personal political advantage than maintaining national security, and might trouble themselves to read the actual law.

First Coffee for 13 May 2006: Chinese Chip Fraud Uncovered, CRM Vendor eLoyalty's Results, 311 Contact Centers Hampering 911 in Dallas?

May 13, 2006

By David Sims

The news as of the first coffee this morning, and the music is John Mellencamp’s Dance Naked:

ELoyalty Corporation, a vendor of enterprise CRM services and products, has posted first quarter financial results for the period ended April 1, 2006.

For the first quarter of 2006, total revenue was $19.6 million and, on a GAAP basis, the net loss was $3.4 million. The net loss available to common shareholders was $0.58 per share.

On a non-GAAP basis, eLoyalty realized an “Adjusted Earnings” loss of $1.9 million for the first quarter of 2006.

Company officials say that in addition to “exceeding the high end of our revenue estimates and our Q1 Managed services bookings target,” eLoyalty achieved a number of other milestones in the first quarter of 2006, including signing a multi-year enterprise license and support contract to provide the BA product to Uniprise, a UnitedHealth Group company and entering into a joint marketing agreement with Uniprise to provide the BA product to the healthcare market.

Officials also pointed to finalizing the contracts at another large healthcare client for the deployment and multi-year operation and support of the BA product, including the initial enterprise deployment of Self-Service Analytics application; and booking what officials called a “record $23.4 million of new and renewal managed services contracts.”

During the quarter eLoyalty also increased managed services backlog 68 percent sequentially and approximately 300 percent from one year ago to approximately $44.9 million, and sold $1.1 million of third-party software, a step company official say is “the first component of a $3.5 million implementation of an advanced speech application.”

In addition to the revenue reported under GAAP, eLoyalty generated and deferred $1.4 million of BA deployment and subscription revenue during the first quarter of 2006.

First Coffee for 12 May 2006: The NSA's (Still) Data Mining Phone Numbers? Certainly Hope So.

May 12, 2006

By David Sims david@firstcoffee.biz  
The news as of the first coffee this morning, and the music is J. J. Cale’s “Magnolia:”

Oh bah-rother. This just in: Ignorant loudmouths still flustered that the National Security Agency is protecting aforesaid loudmouths’ own personal security by doing some simple, noninvasive, legal data mining to find out who frequently calls the phone numbers of known terrorists.

So we have to endure the usual tired apoplectic spluttering. “What?

First Coffee for 11 May 2006: The Barton-Rush COPE Bill? Come On, Party Everyone!

May 11, 2006

By David Sims david@firstcoffee.biz
The news as of the first coffee this morning, the morning of Blake Charles Sims’s 7th birthday, in honor of which the music is The Beatles’ “Birthday” from the White Album:

An op-ed piece by Michael Socolow, assistant professor of communication and journalism at the University of Maine, printed in the Baltimore Sun talks about something First Coffee hasn’t seen discussed much on any other major media outlet, just Little Green Footballs, itself worth more than 90% of the MainStream Media.

Socolow starts off with the punch line: “Congress wants to change the Internet.”

According to Socolow, “both the House and Senate commerce committees are promoting new rules governing the manner by which most Americans receive the Web. Congressional passage of new rules is widely anticipated… once this happens, the Internet will change before your eyes.” And won’t that be fun!

Somebody else on the story is columnist Cari Hennessy, shaming the MSM by writing for the University of Virginia’s Cavalier Daily, who explains that currently, the Internet operates on the principle of “network neutrality,” which means that “service providers don’t discriminate when they transmit content to users. Because of network neutrality, whitehouse.gov and anarchy.org reach users with equal reliability and speed. You control the content that you see, not your service provider.”

Network neutrality isn’t mandated by law, it’s just been standard practice. And isn’t it just about time somebody did something about that?

First Coffee for 10 May 2006: Alvarion's Results and IBM WiMAX Deal, Neocase's Alliance Program, Churchill Takes Office, SGI's More Storage for CRM

May 10, 2006

By David Sims david@firstcoffee.biz
The news as of the first coffee this morning, and the music is, again, Nigel Kennedy’s recording of Vivaldi’s Four Seasons suite:

Israeli broadband and mobile vendor Alvarion Ltd. has announced financial results for the first quarter ended March 31, 2006.

Revenue for the first quarter reached $48.1 million, up 3 percent sequentially from $46.5 million in the fourth quarter of 2005.

First Coffee for 9 May 2006 (The Portland Report) Business Objects and the U of Mich., RightNow and TD Banknorth, Stroudwater and Dirigio iQueue, Captain Blood

May 9, 2006

By David Sims david@firstcoffee.biz  
The news as of the first coffee this morning, and the music is Alison Krauss’s “Down To The River To Pray:”

You have to admire a king with this kind of a sense of humor:

On this night in 1671, Captain Thomas Blood tried to steal the Crown Jewels from the Tower of London. According to Writer’s Almanac, he was disguised as a priest and managed to convince the Jewel House keeper to hand over his pistols. Having done so one of Captain Blood’s accomplices shoved the Royal Orb down his breeches, and Blood himself flattened the crown with a mallet and tried to run off with it.

He and his partners in crime were caught in the act and haled before King Charles, who was so impressed with Blood’s audacity that he pardoned him, restored his estates in Ireland, and gave him an annual pension of five hundred pounds.

Business Objects, a vendor of business intelligence products, has announced that the University of Michigan has standardized on Business Objects.

The University of Michigan, a Business Objects customer since 1998, plans to expand its existing deployment and migrate to BusinessObjects XI Release 2. By using the Business Objects BI platform, administrators and faculty “hope to be able to predict course demand, forecast future state and federal aid, and improve decision making,” according to university officials.

The university has selected BusinessObjects Dashboard Manager to help executives and other non-technical users analyze data and manage performance.

“We hope that upgrading to BusinessObjects XI Release 2 will help us gain greater visibility and control over key performance indicators,” said Laura Patterson, associate vice president for Administrative Information Services at the University of Michigan.

First Coffee for 8 May: SAS's CRM-Focused BI, Broadband Job Losses To Mount In Britain, True and Cisco's IP In Thailand, Voxeo and MAP's VoIP and IVR Partnership

May 8, 2006

By David Sims

The news as of the first coffee this morning, and the music is Ornette Coleman’s Change of the Century:

First Coffee got a heads-up from a good friend at SAS that on Wednesday, SAS will announce the availability of five new business intelligence products as software-as-a-service offerings to complement SAS Solutions OnDemand: Web Analytics, and that “two of the five are CRM focused.”

Business Objects has claimed to be the first BI vendor to offer software as a service, according to SAS, who counter-claim SAS has provided customers with hosted products for five years. “In 2005 we earned $20 million in revenue from these offerings,” a SAS official said, claiming that makes SAS “the largest on-demand business intelligence software vendor.”

While Crystalreports.com is a report sharing mechanism and doesn’t offer any other functionality, SAS’ software as a service offerings do provide users with SAS Enterprise BI Server, including capabilities for portals, query and reporting, Microsoft Office integration, OLAP and analysis.

A recent study by Gartner reported that BI is “the number one technology priority of CIO’s in 2006.” SAS’s new products seem to be going after those companies who get only a modest increase in their IT budget but who want to “do BI.”

Look for more broadband job losses in the United Kingdom. According to the Birmingham Post, “NTL appears set to announce thousands of job cuts following its merger with cable rival Telewest… reports suggested 4,000 jobs, perhaps even as many as 6,000, could be lost in the UK.”

The article said “head office roles will be cut and call centre jobs transferred overseas.” Given that there are about 17,000 employees total, the job losses will affect one in four staff.

However, the Post says “there will be little impact on Virgin Mobile which is being run as a separate business following the pounds 962 million purchase of the company last month.”

Naturally there’s a lot of uncertainty, but one thing relatively well understood is that “most of the combined group’s call centers will be outsourced, with some of the jobs going to offshore centers in India.”

NTL emerged from bankruptcy protection in 2003, organizing a rights issue to raise pounds 824.3 million and cutting workforce, axing 1,500 call centre jobs two years ago.

As the Post reports, “NTL merged with Telewest in March to create the largest provider of residential broadband services in the UK. It has indicated that savings will total pounds 250 million over the next three years.”

True Corp. Plc., a Thailand communication products provider, has expanded its services portfolio for corporate and small and medium-sized enterprise customers with its MPLS Data Networking Solution, a service based on the Cisco Systems Internet Protocol Next-Generation Network architecture and IP Multiprotocol Label Switching technology.

The service will initially handle data but can also be used to offer voice and video services to business customers over a converged network.

First Coffee for 6 May 2006: Sobering RFID Stats, Latin America Slow on VoIP Uptake, CRM and ERP Combined in Complete Solutions DG, S1 Corp's Contact Center MISER, Firstwave and Galactus IPA

May 6, 2006

By David Sims david@firstcoffee.biz  
The news as of the first coffee this morning, and the music is Neil Young’s version of “All Along the Watchtower,” one of Bobby Zimmerman’s more covered songs:

Firstwave Technologies, Inc.

, a web-based CRM vendor, has announced that it has completed an Intellectual Property Assignment Agreement with Galactus Software LLP that will expand the use of the .Net Integrated Development Environment that Firstwave developed to use in writing applications for the CRM Market.

Richard Brock, CEO of Firstwave said that under the terms of the agreement, Firstwave will have exclusive rights to continue to use the IDE in the CRM Market, and Galactus “intends to take it to a much broader market.

First Coffee for 6 May 2006: NZ Telecom's Broadband Dereg, TechUnified's Saudi CRM, StayinFront's Aussie Pharma CRM, EBSuite Parters With Alcatel

May 5, 2006

By David Sims david@david-sims.com  
The news as of the first coffee this morning, and the music is Nigel Kennedy’s recording of Vivaldi’s Four Seasons suite, the best-selling classical recording ever.

First Coffee for 4 May 2006: Cognos's "Better Than CRM" for Pharmaceuticals, Intelliworks' Education CRM, The Original Manhattan Real Estate Deal, iKnowWare's ISPs

May 4, 2006

By David Sims david@firstcoffee.biz  
The news as of the first coffee this morning, and the music is… there isn’t any music, let’s put something on, how about… Traffic’s grossly underrated live album, Welcome To The Canteen. This is one of those albums that’s simply a Good Work Album:

Looks like my wife’s house in Auckland won’t be swamped with a tsunami after all. Good news all around.

Intelliworks, Inc.

, a vendor of CRM for higher education, has announced that it is launching a new version of its enterprise product specifically designed to meet the CRM needs of small to midsize schools as well as individual programs, and departments.

The new iRM Essentials product is being billed as providing the ability to set up and operate a full-fledged CRM system at a lower price point, in a shorter amount of time, and in a hosted environment.

“CRM is being embraced across all market segments of higher education,” said Dev Ganesan, President & CEO of Intelliworks, Inc., calling iRM Essentials “a 100 percent web based CRM solution for small to midsize organizations.”

According to Intelliworks officials, the key value proposition of the iRM Essentials product includes rapid deployment of CRM, speed to the point of value creation, a predictable budget via fixed-price acquisition, deployment, and support as well as reduced implementation complexity and hassle free hosting.

Advertised as having a zero footprint as a 100 percent web-based product, iRM Essentials provides such features as a common database with a 360° view, inbound and outbound communications, marketing and campaign automation and event management as well as program and marketing dashboards and other features.

Intelliworks builds and sells the ‘Intelliworks Relationship Manager (iRM)’ as its flagship CRM technology suite. iRM has two distinct product offerings -- iRM Essentials for the small to midsize organization, whether a school, a department or even a group of programs, and iRM Enterprise for larger university implementations that require greater performance, configuration, and scalability.

“Now more than ever, every type of institution in higher education can take advantage of what CRM provides as a technology platform,” said John Pearson, Database Architectural Manager, Clark University.

IKnowWare, a business management product billed by company officials as giving companies “all they need to know – anytime, anywhere,” has announced the “growth” of two Internet Service Providers and data centers to host iKnowWare for its growing small to medium business subscriber base.

With software as a service (SaaS), iKnowWare claims to now be “viable” for large and small businesses with its scalability to Savvis Corporations’ 31 data centers and iKnowWare’s newest ISPs provided by Layered Technologies of Dallas and LasVegas.Net.

“We understand SMBs use VARs because VARs understand businesses such as insurance, health care, logistics, and advertising companies – both large and small – and are able to use their domain knowledge to package a set of services into a one-stop product,” said Marty Mizrahi, president of LasVegas.NET.

IKnowWare says they’re building a “standard model for the integration of hundreds of different” SaaS products with one another.

First Coffee for 3 May: Solutions4ebiz and Peerless Pump, Smart Online's CRM and SFA, Telecom NZ, iNeo Marketing, PluraPage, No Mary McCafferty Here

May 3, 2006

By David Sims david@firstcoffee.biz  

The news as of the first coffee this morning, and the music is Duke Ellington’s Blues In Orbit:

Another case lesson in marketing CRM to sophisticated, global SMBs. What’s interesting is exactly what this Indiana pump company wanted in a CRM product, pay attention to what it spelled out it wanted – and notice what’s missing:

Solutions4ebiz, an Indiana CRM software and technology solutions provider, announced today that Indianapolis-based Peerless Pump Company, a worldwide manufacturer of heavy-duty industrial pumping systems, has chosen to implement its customer relationship management software, CRM4ebiz.

Peerless Pump Company isn’t just some local yokel outfit, it’s a global vendor of fluid handling systems.

First Coffee for 2 May 2006: Picis Picks ClearPeaks' CRM Helper, SmartCode's Five-Cent RFID Tag, Wrapping Up GlobeTel, Advent's Contact Management, Worldlink Buys Soffront CRM

May 2, 2006

By David Sims david@firstcoffee.biz  

The news as of the first coffee this morning, and the music is a complete library iTunes shuffle, current song “I Can’t Get Started” by Frank Sinatra:

Picis, a vendor of information systems for surgery, and intensive care units across the hospital enterprise, has announced implementation of ClearPeaks’ FastTrack Business Intelligence for Siebel Customer Relationship Management (CRM).

FastTrack BI is an end-user reporting environment based on the Business Objects platform, which allows Picis to tap customer information stored in their CRM system from Siebel.

“We have recently implemented a best-of-class CRM system allowing us to track all customer interactions with the objective to better serve our customers with an even more focused approach,” says Kevin Pettet, executive vice president of client operations, Picis.

First Coffee for 1 May 2006: Securities Fraud Class Action Suit Filed Against GlobeTel Communications

May 1, 2006

By David Sims david@firstcoffee.biz  

The news as of the first coffee this morning, and the music is digging back to the very roots of rock’n’roll, Elvis Presley’s “Mystery Train,” recorded July 11, 1955 at Sun Studios. Say what you want about the fat druggie in white rhinestone jump suits in Vegas, this is one of the most transcendent moments of 20th century music:

Last Friday the law firm of Sarraf Gentile LLP commenced a securities fraud class action lawsuit on behalf of those investors who acquired the securities of GlobeTel Communications Corp. during the period December 30, 2005 to April 11, 2006.

The lawsuit is pending in the United States District Court for the Southern District of Florida and names as defendants GlobeTel and certain of its top ranking executives.

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