First Coffee for 27 May

David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

First Coffee for 27 May

By David Sims

The news as of the, oh, second or third coffee, and the music is The Rolling Stones’ Beggar’s Banquet:

News from…

Bridgeport, Connecticut:, a vendor of on-demand ecommerce products, has announced the release and general availability of GoECart 6.0, with integrated CRM tools.

This latest version of GoECart delivers web merchants “the total package for their ecommerce needs – a fully managed, flexible, and robust online store product that includes a slew of features and tier 1 on demand data center hosting,” according to company officials.

Manish Chowdhary, CEO of calls GoECart 6 “a more effective, complete, and hassle-free alternative for managing their ecommerce sites.”

GoECart 6 provides online store owners with technology and infrastructure needed to set up, manage and grow a web-based business. In addition to user-friendly ecommerce site administration tools, sales-friendly marketing and customer service tools, a search engine friendly software architecture and true tier-1 ecommerce hosting, GoECart also provides a complete online store website that is simple to customize – with absolutely no HTML or programming experience required.

The product is being released to what GoECart officials hope is a fertile market – according to market research firm Forrester, online retail sales will grow from $172 billion in 2005 to $329 billion in 2010, which is 14 percent compounded annual growth rate over the next five years.

GoECart 6.0 is billed as having “more than 200 features,” but the major ones are a fully managed shopping cart with tier 1 ecommerce hosting, easy-to-customize ecommerce storefront not requiring HTML knowledge, an Intuitive Administration Panel with customizable “My Favorites” navigation, a “search engine friendly architecture,” marketing and merchandising features include coupons and gift certificates, tell-a-friend functionality, and affiliate programs and integrated customer service and customer relationship management (CRM) tools.

Russia: Teradata, a division of NCR Corporation has announced that Russian Standard Bank, a retail lending private bank, is reporting significant and positive results after its first-phase implementation of Teradata Customer Relationship Management (CRM) product running on a Teradata Warehouse.

RSB holds one of the largest in-house consumer databases in Russia and is using the Teradata product to “better analyze, understand and serve its 14 million customers,” according to company officials.

“We selected and implemented Teradata based on the vendor’s expertise in data management, proven references, and products specific to retail banking and consumer finance,” said George Gorshkov, senior vice president and head of marketing for RSB, who added that the bank “expects to continue to improve our target marketing with reduced costs in customer acquisition, reduced customer attrition, and better customer value management.”

According to RSB, implementation of a clearly-focused business strategy, high-quality bank products and information technologies have enabled the bank to create a new consumer lending market in Russia. RSB competes in the nascent Russian consumer finance market.

According to a recent IDC study reported in CRM Today, March 26, 2006, spending on information technology is growing rapidly in Russia’s banking sector.

India: I2iTelesource and Comfone have announced they are partnering to provide GRX (GPRS Roaming Exchange) and MMS (Multimedia Message Service) HUB Services to Mobile operators in India.

i2iTelesource is India's largest distributed CRM services provider.

A GRX is a dedicated data network interconnecting GPRS mobile operators' networks. GRX services enable users to reach their GPRS services while abroad or beyond the reach of their home network.

With MMS Hub, operators can benefit from building up their MMS interconnections through a single physical connection and service contract, thus increasing efficiency and reducing costs. The interchange of MMS traffic between operators is enabled with IP access and routing using DNS with Mobile Number Portability Support.

Pick it: Aspire Technologies, a vendor of sales quoting software products for the global small and midmarkets, has announced what company officials are characterizing as “strong results” for its QuoteWerks software.

Demand for the quoting application, which integrates with most of the major CRM applications available, has remained “strong,” company officials say, since Aspire Technologies released Version 4 of the software in the third quarter of 2004.

Upon completion of an internal deployment audit, company officials report that sales of its QuoteWerks software package has surpassed 40,000 active users representing deployments in 75 countries worldwide.

“QuoteWerks is well-suited for most any company that engages in line item sales quoting through leveraging a service-oriented architecture that provides ease of use and flexibility to users,” claims John C. Lewe, IV, President of Aspire Technologies.

Vistula Communications Services, Inc., a vendor of Voice over Internet Protocol ("VoIP") services to telecommunications carriers and Internet Service Providers, has announced it has entered into definitive stock and warrant purchase agreements with a select group of accredited institutional investors intended to raise gross proceeds of $16.5 million in a private placement.

The transaction is expected to close shortly.

Under the terms of the financing, Vistula will sell an aggregate of 16.5 million shares of common stock at a price of $1.00 per share. The investors will also receive warrants to purchase an additional 13.2 million shares of common stock at an exercise price of $1.00 per share, which will expire in five years.

The shares and warrants will be issued in a private placement transaction under Regulation D of the Securities of Act of 1933. Vistula is required to file a registration statement covering the common stock purchased by the investors and the common stock underlying all warrants within 45 days of the closing.

This financing will provide the funds necessary for Vistula to complete its purchase of the intellectual property rights to the hosted V-Cube IP PBX product, which serves as Vistula's core Voice over IP technology offering. The V-Cube facilitates full contact communication services including Voice, Video, Conferencing, Call Contact Center and IVRS across enterprise IP networks and provides a centralized administration, provisioning and maintenance interface.

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