CDC's On-Demand CRM In China, La Tortilla's ERP, Homeserve, InstantService

David Sims : First Coffee
David Sims
| CRM, ERP, Contact Center, Turkish Coffee and Astroichthiology:

CDC's On-Demand CRM In China, La Tortilla's ERP, Homeserve, InstantService

By David Sims

The news as of the first coffee this morning, and the music is the song "Wild Mountain Thyme" as done by Long John Baldry, Jennifer Licko, The Dust Rhinos, Kevin Slick, The Byrds, Emerald Rose, Papa M and others. The Dust Rhinos' performance is the best of all the versions I have, Emerald Rose's is pretty good, The Byrds' is surprisingly bad:

CDC Software, a wholly owned subsidiary of CDC Corporation and provider of enterprise software applications, has announced the launch of its Software as a Service human resources and payroll applications throughout China.

HRP OnDemand, a hosted human resources/payroll management product, is CDC Software's first SaaS enterprise application offering to the China market. It's now available on a subscription basis with what company officials describe as "low up-front costs," through both direct and indirect sales channels.

CDC Software will also work with Microsoft to launch SaaS customer relationship management (CRM) offerings in China in December this year.

"We believe that this is one of the first instances in China where software applications are available on demand throughout the region and delivered through a proven network," said Richard Thomas, Senior Vice President of Asia Pacific Region, CDC Software. "This service should be very attractive for our current client base, the rapidly expanding market of over 20 million small and medium enterprises (SME) in China."

Ian Whitehouse, Managing Director of China, CDC Software said the launch of the SaaS offerings in China "is tailor-made for our China customers." HRP OnDemand is delivered through the infrastructure established throughout the country by, the online services arm of CDC Corporation and a sister company of CDC Software.

The network is established nationwide in 30 provinces and 4 municipalities, and CDC Software will use it to deliver enterprise applications as online services with servers in all key Chinese cities.

Dr. Xiaowei Chen, Chief Financial Officer of Inc. emphasized that the target market here is SME. "We are pleased to partner with our sister company, CDC Software, to offer these compelling and cost effective applications to millions of SMEs in China, whose growth will be key in the continued expansion of the Chinese economy," he said.

Chen said the launch of the SaaS service on July 13th is "particularly auspicious and appropriate," as it marks "the 7th anniversary of CDC's IPO on NASDAQ."

For the launch CDC Software has partnered with two early-adopter customers for HRP OnDemand: Shanghai Tuo Yuan Network Technology Co., Ltd. and Beijing Han Bo Zhong Tian Management Consulting Co., Ltd.

On May 23, 2006, CDC Software announced a strategic alliance with Microsoft to develop, market and deliver CRM enterprise applications to customers in China. The companies will offer the Microsoft Dynamics CRM platform together with the CDC Software c360 CRM add-ons as on-site applications in China.

As part of the agreement, the two companies will develop and deliver Microsoft CRM applications as hosted, on-demand services in China, which are scheduled for launch in December this year.

Sure wish I knew enough Spanish to riff on this news item:

Deacom, Inc. has announced that La Tortilla Factory, headquartered in Santa Rosa, California has chosen the Deacom Accounting & Enterprise Resource Planning (ERP) Software System to integrate its entire food manufacturing operations.

La Tortilla Factory, the first baker to introduce fat-free and low-carb tortillas to the market, (some people would think that's a good thing, I guess, but it strikes First Coffee about the same way nonalcoholic whiskey does) will use the Deacom ERP software system to control inventory levels, access sales order information online, manage formulas, and reduce existing manual processes, such as EDI order imports and customer relationship management (CRM).

“With all the growth in the past few years, our manual process control systems have become cumbersome and not very cost effective,” explains Stan Mead, CFO of La Tortilla Factory. “We need the integrated Deacom software system to improve and automate process control in sales, purchasing, inventory, lot tracking, and accounting.”

Jay Deakins, President and Founder of Deacom, Inc., which I guess, yeah, probably is a snappier business name than Deakins, Inc., which sounds too much like that moving company or Susie in Calvin & Hobbes, says Deacom is "designed to be an intuitive software system for batch process manufacturers. That’s why it works so well for the food and beverage manufacturing industry," since it allows for the security and scalability necessary for a highly-regulated product.

No word on whether Jay prefers the normal fat, normal carb tortillas, the ones that taste so good.

The Deacom ERP system is set to achieve full implementation by September of 2006.

Canadian CRM vendor Homeserve Technologies Inc. has reported net income of $4.1 million ($0.48 per common share) on revenues of $5.4 million for the first quarter ended May 31, 2006, compared to net income of $4.3 million ($1.07 per common share) on revenues of $5.1 million for the same period of the last fiscal year.

The $0.2 million quarter-over-quarter decrease in net income was primarily attributed to a $0.3 million increase in amortization from the additional consideration added to the ICON intangible asset in fiscal 2006, as a result of the ICON earn-out option.

Company officials say they're continuing to focus on "rationalizing and controlling costs," developing its CARE II CRM capabilities and assessing opportunities both internal and through co-ownership to further develop the Company's CALMS product offering.

Homeserve will consider seeking a re-listing of the company's common shares when there is a reasonable probability of returning value to common shareholders after having considered the overall capitalization of the company, and in particular the servicing of the obligations related to the company's preferred shares, including their potential redemption.

Homeserve focuses on home-related services for the real estate, relocation and banking industries. Through its wholly-owned subsidiary, Home-Link Services Canada Ltd., Homeserve provides a one-stop shopping service for home buyers and sellers, offering real-estate related products and services throughout the customer's purchasing and selling cycle, coordinated by a proprietary CRM software system and call center.

The last time Israel's neighbors all ganged up and attacked Israel in a war they lasted almost an entire week before Israel blew them to pieces. Maybe they'll hold out longer than that this time. Some people just aren't very smart.

InstantService, a vendor of online customer communications, has announced the release of several enhancements to its chat and e-mail management product.

A new chat client API allows InstantService customers to control the look and feel of their users' chat experience, including the ability to create a branded and unique chat interface in any application, such as an online role-playing game.

The e-mail management suite also includes a couple key features to enhance agent productivity: Multiple Mail Message Reply and Mail Queue Filtering enable reps to more quickly handle commonly asked questions while sorting through multiple queues.

InstantService is a hosted application that integrates with existing ecommerce and CRM systems.

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