CRM For Estate Agents, Bolder Minds, Syskoplan, Radio KCRM 98.6, NetSuite

David Sims : First Coffee
David Sims
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CRM For Estate Agents, Bolder Minds, Syskoplan, Radio KCRM 98.6, NetSuite

By David Sims

I didn't ponder the question too long
I was hungry and went out for a bite,
Ran into a chum with a bottle of rum
And we wound up drinkin' all night.

Time to rise and shine, friends, up and at 'em, sun never shines on a sleeping dog's butt, and worms taste good, lookit all those early birds suckin' 'em down out there eating your lunch, hey nobody ever delivers the early worm as takeaway, and here to help you get the lead out and switch on the ol' treadmill is Radio KCRM 98.6, All Jimmy Buffett All The Time…

Bolder Minds Inc., a cutely-named Boulder, Colorado-based firm that provides business support products and services, has announced the signing of a technology reseller agreement with Toronto-based Book4Time Inc.

Book4Time sells web-based appointment scheduling and CRM tools for businesses that need to schedule client appointments -- gee, there's a niche market -- and manage internal resources used in delivering a service. Wow, like, hope those guys broaden out into services a broad strata of companies might actually need, they're really zeroing in on rather esoteric business processes there.

Unlike "traditional scheduling systems," Book4Time’s web-based portal supports alternative lifestyles and is accessible from anywhere, anytime without having to download and install software. In other words, "on-demand."

The product targets companies such as "spas, salons, or health service organizations that want to enhance their customer experience by making it easier to schedule appointments while increasing the productivity of their own employees," according to company officials, evidently anxious to differentiate their marketing focus from those spas, salons, or health service organizations which don’t want to enhance their customer experience, enjoy making it more difficult to schedule appointments and don't care about the productivity of their own employees (as opposed to someone else's employees?)

The agreement allows Bolder Minds to market and sell the Book4Time product in the United States. Bolder Minds will act as a sales agent for Book4Time and provide on-going account management services for the client base in the United States. The sales and marketing activities will take place from Bolder Minds headquarters at 1526 Spruce Street in Boulder, Colorado.

You're going to think we're being snide, snarky, snotty or otherwise in fine fettle here at Radio KCRM 98.6, All Chris Wall All The Time, but we're not, we're sensitively exposing our soul when we say that we really enjoy translated press releases from overseas.

Take the one from syskoplan we got today, telling us that the German vendor "has announced the results of the first six months of financial year 2006 today," and that "the first 6 months of the financial year have gone pleasantly. With the successful start of macrosInnovation and a continuing good order situation the prospects remain good for the 2nd half of the year." Whew.

The software integrator for Customer Relationship Management "achieved sales" of EUR 22.5 million for group, 12% more than in the previous year with EUR 20.1 million. Earnings before taxes came to EUR 3.3 million compared to the prior-year figure of EUR 1.8 million:

"Special effects of balanced EUR +0.8 million are contained in this which were allotted to the sale of CareGain and the give-up of the independent American business in the 1st quarter. Altogether, syskoplan after tax and minority shares obtained a net income of EUR 1.4 million till now (previous year: EUR 0.8 million), which means earnings per share of 33 cents (previous year: 19 cents)."

Almost achieves poetry, doesn't it? One euro equals $1.27, do the math yourself, we don't get paid by the hour here.

"In the 2nd quarter 2006 the sales of the syskoplan group came to EUR 12.1 million, or 16% higher than sales in the 1st quarter. Compared to the 2nd quarter 2005 the sales have increased by 13%. The EBIT was EUR 1.05 million following EUR 0.9 million in the 1st quarter 2006 and EUR 1.1 million during the same period the previous year."

The strategic partnership with SAP was "given some important new features in the second quarter. As one of only 6 companies worldwide" -- bet you thought there were more companies than that in the world, didn't you? Pays to listen to Radio KCRM 98.6, All Slobberbone All The Time, you learn things like this the Trilateral Commission and Bildenbergers don't want you to know -- "the syskoplan became Special Expertise Partner for Master Data Management."

And you'll be pleased to know that "the existing partnerships e.g. in the areas of CRM, BI and APO have also been confirmed for the next year."

It's time to take leave of our German friends, but they'd like you to know that "besides further developing our profile as regards content under safeguarding of the profitability we work to enlarge the network of companies in Germany and to intensify the cooperation within the Reply group. First common projects e.g. in the logistics area are already under way."

Good night, farewell, auf wiedersehen, adieu as we flit across the Channel to the British Isles, where "estate agents are so busy that they are probably missing out on major additional new business opportunities due to a lack of accurate tracking of customer leads, properties and status," if Colm Mulcahy, chief executive of Enterprise CRM knows his stuff.

His company's a software development and consulting partner for at the launch of a new Customer Relationship Management (CRM) product designed specifically for the estate agency market. And the new product, "Property CRM" requires no investment in hardware, software, or maintenance, as it is a hosted service provided on the AppExchange platform.

The fact that it can be accessed remotely from any location really comes in handy when you're up on the moors showing a customer alternative properties on a laptop, and Heathcliff comes running, axe in hand, straight towards your Rover. Okay, maybe that doesn't happen to you too often, but take my word for it, one really appreciates British automotive craftsmanship at such a time.

Wrapping the broadcast up at Radio KCRM 98.6, All Dwight Yoakam All The Time, let's note that on-demand CRM vendor NetSuite, Inc., has announced that North Carolina State University’s College of Management has incorporated NetSuite Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) into its Master of Accounting (MAC) and MBA curricula. 

The college’s Enterprise Resource Planning course is equipping MBA and MAC students with the knowledge and skills needed to manage the entire business process, and "working with NetSuite’s one integrated system, students learn the entire end-to-end cycle of a business, such as purchase to pay or order to cash — not only the financials," according to NetSuite officials.

“I have been teaching ERP classes at the graduate level for five years using various software packages including the traditional ERP systems, but they were not user-friendly; I spent most of my time managing the software versus teaching my students,” said Marianne Bradford, Associate Professor of Accounting. 

Yeah yeah, nice and all that, but let's get to the important point: When is NetSuite going to do something about N.C. State's incredibly stupid decision to fire Herb Sendek as the basketball coach? That program was in the flusher when Sendek came, he did a better job than anybody expected and remained a gentleman, ran a clean program and made the Big Dance. Okay, he couldn't beat Carolina or Duke every time out, but who does?

As a University of Virginia fan, Radio KCRM 98.6, All Brook Benton All The Time is overjoyed at the Wolfpack's stupidity, as we're tired of losing to State and are pleased they shot themselves in the foot, knee and gut like this, but wants Coach Sendek to remember, now that Frankencoach Gillen's gone about three years too late, the next time you're looking for a job, Charlottesville's a nice place to live.

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