By David Sims
The news as of the first coffee this morning, and the song is a truly great one, Bruce Cockburn's "Fascist Architecture." Normally First Coffee doesn't care much for Mr. Cockburn's trite self-righteous Canadian hypocrisy, but this song is a gem:
Brotherhood Bank & Trust Company of Kansas City -- the Kansas side -- has recently connected with a network of more than 150 community financial institutions when the decision was made to implement Connections - CRM, the web-enabled system offered by Marketing Solutions, Inc.
Explaining the move Steve Hale, Director of Marketing at Brotherhood Bank, cited a number of reasons, including "the growth potential Connections would bring Brotherhood Bank," and wanting to "empower and equip our team with a comprehensive system that would automate, manage, report and expand the timeliness of both internal and customer communications at every touch-point and opportunity."
Neal Packard, President and CEO of MSI, has said that Connections was designed to be developed in direct response to the immediate needs of community financial organizations.
Continuing our tour of smaller financial thrifts and their technological advancements, we see that Sedona Corporation, which sells MRM products for small and mid-size financial services organizations, has sold Valley Federal Credit Union its Intarsia MRM application.
Valley Federal Credit Union, a federally-insured institution, has over $113 million in assets, serves more than 20,000 members in Billings, Montana.
After reviewing a number of MRM options, Valley Federal determined that Intarsia was the best product for its needs, which include identifying the best ways to monitor the sales, marketing and services of its members. Intarsia will enable Valley Federal Credit Union to analyze product, service and member profitability as well as provide the credit union with next best product and service recommendations to improve cross-selling opportunities.
Clearing up the end-of-week news, we note that Telecom Communications, Inc. has announced that its subsidiary, Guangzhou TCOM Computer Technology Limited, has recorded sales volume of IBS v4.1 Enterprise Suite during October and November 2006, totaling 102 sets of SME Mega Power Packages to SME's corporate users as a channel that generates from Subaye.com SME corporate video users.
The sold revenue is $2,342,000.
"Most of the new users like the IBS v4.1 covered on-line video on subaye.com and wireless data communications, CRM call center and unique search engine plus distribution advertising at a lower cost," said Tim Chen, CEO of TCOM, adding that GTCT is "more efficient to provide additional services" to China-based users.
The IBS v4.1 Enterprise Suite product line focuses on the one million SMEs in China, with version 4.1 enterprise suite pitched to companies with less than 500 employees, inner information resource management and affiliate networks, vendor/customer, information process and communications over the internet and wireless communications.
In case you missed it Digisoft, a TouchStar Software company, has announced a joint effort with us here at TMCnet to conduct an online series of industry-wide webinars open to "all business professionals interested in gaining a competitive edge in the call center market."
The first webinar is scheduled to take place this Thursday, December 14th, at 2:00 p.m.