CRM for Autos, Syclo and SAP, Unica, Epicor and Microsoft, iMagicLabs, Nsite, Business Objects

David Sims : First Coffee
David Sims
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CRM for Autos, Syclo and SAP, Unica, Epicor and Microsoft, iMagicLabs, Nsite, Business Objects

By David Sims

The news as of the first coffee this morning, and the music is The Eels's Daisies Of the Galaxy:

Syclo, a vendor of mobile software products, has announced the release of Smart Work Manager for SAP version 3.0.

As part of the mobile products for field service and asset management, Smart Work Manager for SAP automates work flow for SAP PM and SM module users. It incorporates a set of work management features "developed and refined for over a decade," according to Syclo officials.

Syclo's Smart Work Manager for SAP replaces paper-based workflow with an electronic product. Technicians or field service workers use hand-held computers to access assigned tasks, work orders and notification details, measurement documents, as well as capture accurate start/stop times, materials, damage codes and more.

The latest version supports Cross-Application Time Sheets and advanced Measurement Documents, along with other features.

"Organizations running SAP that once watched the competition take their EAM systems mobile can now enjoy those same business process improvements themselves," said Richard Padula, Syclo's president and CEO, adding that "it's hard to imagine the words 'SAP' and 'ready in weeks' in the same sentence."

UnicaCorporation, a vendor of Enterprise Marketing Management products, has announced financial results for its fourth quarter and full year ended September 30, 2006.

For the fourth quarter of fiscal 2006, Unica reported record total revenue of $24.3 million, an increase of 41 percent compared with the fourth quarter of fiscal 2005. License revenue increased 52 percent to $12.1 million and maintenance and services revenue increased 31 percent to $12.1 million, compared to the prior year quarter.

For the fourth quarter of fiscal 2006, maintenance revenue was $9 million, an increase of 33 percent from the prior year quarter, and services revenue was $3.1 million, an increase of 27 percent from the prior year quarter.

For the fourth quarter of fiscal 2006, Unica reported income from operations, in accordance with generally accepted accounting principles (GAAP), of $472,000. GAAP income from operations includes $987,000 of non-cash share compensation expense and $669,000 of amortization of acquired intangibles. GAAP net income for the fiscal fourth quarter of 2006 was $770,000, compared to GAAP net income of $1.7 million in the same period last year.

GAAP diluted net income per share for the fourth quarter of 2006 was $0.04, compared to a loss of $0.15 per share in the same period last year. For the fourth quarter of fiscal 2006, non-GAAP income from operations, which excludes non-cash share compensation expense and amortization of acquired intangibles, was $2.1 million.

Of note, non-GAAP income from operations included $255,000 in restructuring charges associated with the company's operations in France.

Epicor Software Corporation, a vendor of enterprise business software solutions for the midmarket and divisions of the Global 1000, has announced "continued commitment to use the latest technology from Microsoft," including the 2007 Microsoft Office system and Windows Vista, according to company officials.

In October Epicor and Microsoft jointly announced the introduction of Epicor Information Worker, a new desktop productivity product that delivers Epicor's enterprise resource planning (ERP) applications on the 2007 Microsoft Office system, providing information workers improved access to business data.

Scott Smith, senior manager, product marketing for Epicor, said that using Microsoft technology, "we're offering service-oriented architecture and Web services-based solutions like Epicor Information Worker."

Rob Bernard, general manager, Worldwide ISV group at Microsoft, noted that Epicor "continues to be an early adopter of the latest technology from Microsoft, participating in numerous technical adoption programs like Windows Vista, the 2007 Office system, Office Project 2007, Windows Workflow and more."

Business Objects, a vendor of business intelligence (BI) products, has announced it has acquired Nsite Software, Inc., a Sunnyvale, California-based software-as-a-service provider.

The acquisition, according to Business Objects officials, gives Business Objects "access to Nsite's on-demand application platform, engineering talent experienced in building and managing SaaS offerings and approximately 27,000 current Nsite subscribers."

The acquisition is expected to accelerate and expand the ability for Business Objects to deliver on-demand business intelligence products. Terms of the transaction, completed today, were not disclosed.

"As a specialist in software as a service, Nsite has developed a large customer base and considerable expertise in developing a platform for using and building on-demand applications," said Steven Lucas, vice president of strategic markets at Business Objects.

Nsite's application platform lets users build, customize, and deploy on-demand products delivering enterprise application functionality via browser. Nsite provides drag-and-drop functionality and uses asynchronous Java and XML (AJAX) technology. The platform is integrated with customer relationship management, and includes a wizard for building easy point-and-click web services integrations to other applications.

Business Objects will use the platform to build and offer customizable on-demand BI applications that integrate multiple data sources, such as information from ERP, CRM, and other information systems.

The acquisition gives Business Objects staff devoted to developing its on-demand offering. Business Objects launched its first on-demand solution,, in April 2006. Following the Nsite acquisition, Business Objects has now increased its on-demand subscriber base to more than 34,000.

Using the Nsite platform, Business Objects expects to introduce additional on-demand BI products in 2007. Business Objects officials say they will continue to offer and support current Nsite applications and will extend on-demand business intelligence to Nsite users.

IMagicLab, a vendor of CRM and Inventory systems for automobile dealers, has announced a deal to acquire the assets of

This acquisition will extend iMagicLab's stable of CRM tools and improve their ability to let automobile dealers reach interested car buyer prospects and schedule appointments more efficiently using Dealer Concierge's hosted BDC.

Keith Latman, Chief Software Architect of iMagicLab, said the addition of the Dealer Concierge "will allow dealers to use our hosted call center to make calls directly to customers at schedules the dealer can change in real time from inside the CRM suite." Latman said with iMagicLab's proprietary ActionPlan system guiding the process, calls can be triggered by over 20 different events within 15 minutes.

IMagicLab's Dealer Concierge service will enter beta release on January 1 and be available for general purchase by dealers throughout the country in early Q2 2007.

Ever notice that when news stories say certain photos are "all over the Internet," you can't actually find them? Not that First Coffee's tried, of course. Just wondering.

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