By David Sims
David at firstcoffee d*t biz
The news as of the first coffee this morning, and the music is The New York Dolls’ surprisingly good “reunion” album, One Day It Will Please Us To Remember Even This:
Maximizer Software, a vendor of Customer Relationship Management (CRM) software, has announced that West Coast Environmental Law, a not-for-profit law organization, is using Maximizer CRM in a not-for-profit setting.
The organization, which analyzes environmental law, is using Maximizer to manage day-to-day client relations as well as relationships with donors.
Based in Vancouver, West Coast Environmental Law a legal advocacy firm providing their expertise free of charge to those involved in legal matters that affect the environment. As a not-for-profit organization, West Coast Environmental Law needs to serve its group of legal advice clients as well as manage relationships with its financial backers whose donations fund the organization’s programs.
“With very modest resources to devote to information technology,” firm officials said, the organization “required an easy-to-use client and donor relationship management system that could be quickly customized to support its specific requirements.”
“Not-for-profit organizations have many of the same challenges as their corporate peers without the financial and human resources to meet those challenges,” noted Peter Callaghan, Chief Sales Officer, Maximizer Software.
Aspire Technologies, a vendor of sales quoting software products for the global small and midmarkets, has announced its partnership with Sage Software’s Small Business Division as a recognized third party add-on for Peachtree Accounting editions.
The partnership represents the first quoting product to be recognized and listed as a Peachtree 3rd Party Add-on Solution.
Integrated with Peachtree since 1999, QuoteWerks integrates with Peachtree Accounting’s Complete Accounting, Complete Accounting Plus Time & Billing, Peachtree Accounting, Premium Accounting, and Quantum products.
The QuoteWerks Peachtree link is designed to send orders into the user’s Peachtree accounting software. “Only orders are exported to Peachtree, so the user’s accounting software does not become cluttered with dead quotes and prospects,” explains John C. Lewe, IV, President of Aspire Technologies and architect of the QuoteWerks link to Peachtree. “A business can use the QuoteWerks Peachtree link to eliminate double entry and the associated errors.”
SafeHarbor Technology Corporation won a Stevie Award for Best Overall Company and was recognized during the 2007 American Business Awards recently. This award brings the total to 16, of industry honors and recognition that the CRM vendor has received.
Hailed as “the business world’s own Oscars” (New York Post, April 27, 2005), The American Business Awards are described by SafeHarbor officials as “the only national, all-encompassing awards program honoring great performances in business.”
Nicknamed the Stevies for the Greek word “crowned,” the awards were presented during ceremonies at the Marriott Marquis Hotel in New York City. The ceremonies were hosted by Larry Wilmore of The Daily Show with Jon Stewart, videocast live on the Internet, and broadcast nationwide on radio.
SafeHarbor officials describe their business as “moving customer service to the Web,” saying the company’s SmartSupport product is designed to “help clients develop a culture of customer self-service through technology and business practices.”
INova Pharmaceuticals (Australia) has signed with CRM vendor NetSuite distributor NetReturn to supply and implement NetSuite in five of their regional branch offices.
The offices are located in Australia, South Africa, Malaysia, Singapore and Hong Kong. Combining accounting, ERP, CRM, eCommerce and inventory management into one online application is a traditional feature of NetSuite products.
NetSuite competes against mid-market systems such as Microsoft Great Plains, SAP Business One and Sage AccPac, emphasizing its “complete front-office to back-office integration” and “lower total cost of ownership,” according to company officials.
INova will use NetSuite to manage expenditure and accounting across the regions. INova will go live with NetSuite at the start of the financial year, 1st July, 2007 after disabling the present 3M infrastructure on the 30th June, 2007.
INova was formerly known as 3M Pharmaceuticals. The re-branding took place in April of this year, after Australian private equity firms Archer Capital and Ironbridge Capital acquired 3M’s pharmaceuticals business in the Asia-Pacific and Africa regions in November 2006.
iNova Pharmaceuticals develops and markets a range of over-the-counter and prescription medicines to Australasia, Asia-Pacific, South Africa and other international markets directly and also through other pharmaceutical companies and agents.
Sevenoaks District Council is improving services to its 109,000 citizens with a new Customer Relationship Management (CRM) product from Lagan integrated with a contact center supplied by Macfarlane Telesystems.
The combined system is intended to “streamline efficiency and improve customer interaction as well as support Sevenoaks’ strategic plan to expand the range of services it currently provides,” according to municipality officials, who say the system has already raised the number of citizen enquiries resolved on first point of contact from 55 percent to 69.9 percent.
The installation makes use of integration between Lagan’s CRM software and Macfarlane Telesystems’ CallPlus contact center software. The two products have been integrated for Sevenoaks District Council at the Agent Desktop via an integrated screenphone that ensures Customer Service Representatives can view information residing on disparate systems in an integrated way.
This enables CSRs to deal faster and more easily with enquiries, and also handle multiple enquiries on a single call — thereby improving efficiency and delivering a more professional service.
The Lagan/Macfarlane product is already live for services at Sevenoaks District Council including street scene, community development and environmental services.
Brian Hatt, Customer Services Manager at Sevenoaks District Council, said the CRM and contact center product “has already delivered tangible benefits and is helping us achieve our vision of meeting Government targets of 80 percent call resolution.”